Top 20 Help desk Jobs in Barker Ny

Data Center Field Engineer
Aquila Hash Inc. —Barker, NY
- From $65,000 a year
- Full-time
- Computer science
- Computer Science
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
13d
IT Support Specialist
Velocitii —Medina, NY
- $60,000 - $65,000 a year
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
5d
IT Support Technician I
Kreher Family Farms —Clarence, NY
- $24.00 - $28.80 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
Quick Apply
14d
Help Desk Support Specialist
inLighten —Clarence, NY
- $45,000 - $52,000 a year
- Full-time
- Office
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Level II Technician
Copeland Technology Solutions —Amherst, NY
- $50,000 - $60,000 a year
- Full-time
- Hybrid work
- Mid-level
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Managed Services Systems Administrator
Copeland Technology Solutions —Amherst, NY
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- SharePoint
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Armstrong Fluid Technology —North Tonawanda, NY
- $69,000 - $91,000 a year
- Full-time
- Mid-level
- Product management
- Training & development
Quick Apply
Corporate Trainer
Horizon Health Services —Getzville, NY
- $22.00 - $23.50 an hour
- Full-time
- Classroom
- Mid-level
- Office
- Profit sharing
- Paid holidays
Quick Apply
Technical Support Specialist
Armstrong Fluid Technology —North Tonawanda, NY
- $60,000 - $75,000 a year
- Full-time
- Bilingual
- Public speaking
- Mid-level
Quick Apply
4d
In House Field Support Engineer
J.M. Canty Inc. —Lockport, NY
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Laboratory experience
- In-person
- Health savings account
- Health insurance
Quick Apply
2d
Customer Service Desk Manager
Dash's Market —Amherst, NY
- $19 - $20 an hour
- Weekends as needed
- Mid-level
- Computer skills
- Training & development
- Paid holidays
- 401(k)
Quick Apply
10d
Construction Technical Specialist - Autodesk FORMA ( ACC )
MicroCAD Training & Consulting, Inc. —United States
- Full-time
- Remote
- 7 years
- Presentation skills
- Travel
- Health savings account
- Paid holidays
Quick Apply
Technical Support Representative III: CRM Synapsys
Jack Henry & Associates —United States
- Full-time
- Remote
- Mid-level
- Windows
- SQL
2d

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Support Tech I
University of Rochester —Brighton, NY
Provides first- and second-level technical response to customer requests, maintenance and urgent and emergency technical problems associated with computer…
$20.34 - $28.51 an hour
Help Desk Technician I
EagleView —Rochester, NY
Support of conference room A/V equipment including video conferencing. Level 1 Hardware/Software repair & troubleshooting capabilities.
$18.51 - $24.00 an hour
5d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

MEDICAL TECHNOLOGIST - Clinical Applications Support (Medical Device)
ilocatum —Columbus, OH
Bachelor's degree in Medical Technology or a related field. Prior experience providing clinical applications or technical support in a lab instrumentation or…
$75,000 - $90,000 a year
Quick Apply
IT MFG System Specialist 1 Opening #506118
Rose International —Jeffersonville, OH
Bachelor’s degree in information technology or a related field is preferred. Must have the ability to work with all levels of technical expertise.
Quick Apply
12d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk in barker ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk jobs near barker ny

Data Center Field Engineer

Aquila Hash Inc. -
Barker, NY

Quick Apply

Job Details

Full-time
From $65,000 a year
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Life insurance
Retirement plan

Qualifications

Managing technical support teams
Data center experience
Computer Science
Linux support
Electronics component replacement
Phone communication
Technical documentation
IT system monitoring
Field engineering on-site equipment repair
Hardware maintenance
Managing engineering teams
Computer hardware
Customer support ticket management
Organizational skills
Telecommunication
Hardware management
Technical support via email
Server hardware support
Managing tech infrastructure teams
Information Technology
System performance monitoring

Full Job Description

Position Overview

The AI GPU Cluster Shift Engineer is responsible for leading on-site operations and maintenance activities for large-scale AI GPU computing clusters during an assigned shift.

Each Shift Engineer will lead and coordinate a team of approximately 3–4 Data Center / GPU Operations Technicians, ensuring effective 24×7 operational coverage of GPU servers, network infrastructure and related data center equipment.

The Shift Engineer serves as the technical lead and primary operational point of contact during the shift, responsible for monitoring infrastructure health, coordinating incident response, assigning work to technicians, troubleshooting escalated issues, managing vendor support cases and ensuring a complete handover to the next shift.

Key Responsibilities

Lead and coordinate 3–4 technicians during the assigned shift and manage day-to-day operational activities and work assignments.
Monitor the health and status of large-scale AI GPU clusters, including GPU/CPU servers, network switches, optical transceivers and associated infrastructure.
Review monitoring alerts, identify infrastructure abnormalities and determine appropriate troubleshooting and escalation actions.
Provide technical guidance to technicians for hardware troubleshooting, component replacement, rack-and-stack, cabling, server recovery and other on-site activities.
Perform hands-on troubleshooting of server, GPU, network and hardware issues that cannot be resolved by the technician team.
Coordinate incident response during the shift and ensure incidents are properly documented, tracked, escalated and communicated to relevant teams.
Serve as the primary on-shift escalation point and coordinate with engineering teams, management and other stakeholders as required.
Coordinate with OEM and hardware vendors for technical support, hardware replacement and RMA activities, and track cases through resolution.
Manage operational changes according to established change-management procedures and Standard Operating Procedures (SOPs).
Ensure technicians follow approved SOPs, safety requirements, change procedures and data center operating policies.
Verify completion and quality of maintenance activities, hardware replacements, cabling changes and other work performed during the shift.
Maintain accurate shift logs, incident records, maintenance records and operational documentation.
Conduct a structured shift handover to the incoming Shift Engineer, including active incidents, degraded equipment, pending maintenance, open vendor/RMA cases and other outstanding operational issues.
Participate in incident reviews and Root Cause Analysis (RCA), and recommend improvements to SOPs and operational processes.
Support spare-parts management and ensure critical replacement components are properly tracked and available for operations.

Qualifications

Degree or relevant educational background in Computer Science, Information Technology, Engineering, Telecommunications or a related field.
1–2 years of hands-on experience in server, network, data center or infrastructure operations and maintenance.
Ability to lead and coordinate a team of 3–4 technicians during an assigned shift, prioritize operational tasks and serve as the primary on-shift escalation point.
Hands-on knowledge of x86 server hardware and Linux operating systems.
Working knowledge of TCP/IP and data center networking.
Hands-on ability to diagnose server hardware failures and replace field-replaceable components.
Familiarity with server BMC/OOB management interfaces such as iDRAC, IPMI or equivalent.
Ability to interpret monitoring alerts, hardware logs and system information to identify and troubleshoot infrastructure problems.
Experience with monitoring platforms such as Zabbix, Prometheus and Grafana is preferred.
Experience with GPU servers, RDMA, InfiniBand, RoCE or other high-performance networking technologies is preferred.
Good written and verbal communication skills, including the ability to prepare incident reports, RCA documentation, shift reports and technical emails.
Ability to communicate effectively with OEM support teams through email, ticketing systems and phone calls.
Strong sense of ownership, good organizational skills and the ability to make sound operational decisions during incidents.
Willing and able to work 24×7 rotating shifts in an on-site data center environment.

Preferred Qualifications

Experience operating large-scale AI GPU clusters.
Experience supporting NVIDIA or AMD GPU server platforms.
Troubleshooting experience with NVIDIA/Mellanox, Broadcom or similar high-performance networking equipment.
Experience with Dell, Supermicro or other enterprise GPU/server platforms and OEM support processes.
RHCE, CCNA/CCNP or similar industry certifications.
Experience with ITIL-based incident, problem and change-management processes.
Previous experience coordinating technicians, shift activities or data center operations is a plus.

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

How many years of hands-on experience do you have working in data center operations, server hardware, or network infrastructure?
Have you previously led or coordinated data center technicians during a shift? If yes, how many people?
Are you willing and able to work on-site in a 24×7 rotating shift schedule, including nights and weekends?

Ability to Commute:

Barker, NY 14012 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

help desk jobs in barker ny

Data Center Field Engineer

IT Support Specialist

IT Support Technician I

Help Desk Support Specialist

Level II Technician

Managed Services Systems Administrator

Technical Support Representative

Corporate Trainer

Technical Support Specialist

In House Field Support Engineer

Customer Service Desk Manager

Construction Technical Specialist - Autodesk FORMA ( ACC )

Technical Support Representative III: CRM Synapsys

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk in barker ny

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected