Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.
Position Description: Learning & Development Specialist
Reports To: Chief Human Resources Officer
FLSA Classification: Exempt
JOB SUMMARY
The Learning & Development Specialist is responsible for overseeing the development, implementation, and maintenance of the training program for direct care staff. This role will also assist in creating training programs for supervisors and management, ensuring the provision of high-quality services.
ESSENTIAL JOB RESPONSIBILITIES
Training Needs Assessment:
- Consult with managers and supervisors to assess training needs and develop curriculums to address those needs effectively. Work closely with the Compliance Department to review outcome surveys, compliance audits, and identify specific training requirements.
Monitoring and Evaluation:
- Monitor, evaluate, and record training activities to measure program effectiveness. Collect data on training outcomes and analyze results to identify areas for improvement and further development.
Training Resource Coordination:
- Assist the divisional Staff Training Coordinators as needed with questions, concerns, document retrieval, and mentoring. Conduct site visits either in person or virtually to ensure consistent training delivery.
Training Documentation and Reporting:
- Develop and maintain training procedure manuals, guides, and course materials, including handouts and visual aids. Create reports and documentation to measure training needs, progress, and results.
Interacts with Colleagues via Web-Based Communication and In-Person
- Engage with Staff Training Coordinators on an ongoing basis, using various communication tools, including email, video conferencing, and phone calls, to garner feedback on what is working and what needs to be improved. Additionally, facilitate face-to-face and/or virtual interactions and ensure the smooth flow of information within the organization.
CORE COMPETENCIES
Training Program Development:
- The ability to design and develop effective training programs that address the specific needs of the organization and its employees. This includes conducting needs assessments, creating learning objectives, designing curriculum, selecting appropriate training methods, and evaluating program effectiveness.
Instructional Design and Delivery:
- Expertise in instructional design principles and the ability to create engaging and interactive training materials. Proficiency in delivering training sessions using various techniques and technologies, such as presentations, workshops, e-learning platforms, and virtual training environments.
Training Needs Analysis:
- Skill in conducting thorough training needs assessments to identify knowledge and skill gaps within the organization. This involves gathering and analyzing data, consulting with stakeholders, and aligning training initiatives with strategic objectives.
Training Evaluation and Measurement:
- Knowledge of evaluation methods and tools to assess the impact and effectiveness of training programs. The ability to measure learning outcomes, collect feedback from participants, and use data to continuously improve training initiatives.
Communication and Facilitation:
- Excellent verbal and written communication skills to effectively deliver training content and facilitate learning experiences. The ability to engage participants, explain complex concepts, and adapt communication styles to meet the needs of diverse audiences.
Relationship Building and Collaboration:
- The capability to build strong relationships with stakeholders, including managers, supervisors, and employees, to understand their training needs and align training initiatives with organizational goals. The ability to collaborate with subject matter experts, trainers, and other team members to create and deliver comprehensive training programs.
Technology Proficiency:
- Proficiency in utilizing training technologies and tools to enhance learning experiences, such as learning management systems, multimedia resources, virtual reality, and online collaboration platforms. The ability to adapt to new technologies and leverage them to improve training effectiveness.
Continuous Learning and Development:
- A commitment to staying updated on industry trends, best practices in training and development, and emerging technologies. The willingness to pursue professional development opportunities, attend relevant workshops or conferences, and continuously enhance personal knowledge and skills.
QUALIFICATIONS/EXPERIENCE/JOB KNOWLEDGE
- Direct programmatic job knowledge is required.
- Minimum of three (3) years of experience in learning and development required.
- Working knowledge of Learning Management Systems is preferred.
- Bachelor's degree in a related field is preferred. Combination of education and field experience will be considered.
SPECIAL REQUIREMENTS
- May be required to attend seminars or job-related training courses.
- Must have understanding, patience, and tact in dealing with individuals with intellectual and developmental disabilities.
- Must have the ability to maintain good working relationships with an attitude of kindness with Evergreen staff and contacts from other agencies or entities.
- Must have the ability and desire to function as part of a team, yet work with a high degree of independence.
- Must have the ability to maintain a high degree of autonomy, accuracy, and integrity.
- Must have excellent customer service skills.
PHYSICAL REQUIREMENTS
- Constantly moves about to coordinate work.
- Regularly works in a fast-paced environment with multiple task deadlines.
- Occasionally moves and positions objects weighing up to 50 pounds.
- Constantly alert and observant during working hours.
Reasonable accommodations will be made to enable individuals with disabilities or medical conditions to perform the essential functions.
WORKING ENVIRONMENT
- The work environment is typical of an office setting with normal noise levels.
- Potential exposure to viruses and infectious conditions.
- Occasional travel may be required to areas of service.
EMPLOYMENT VARIABLES
- Must have a good driving record that meets the minimum requirements for Evergreen and reliable transportation.
- Must pass drug screen and criminal background check.
- Must be able to work some evenings and weekends when required.
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by the supervisor to meet the needs of the organization.
