Top 9 Call center representative Jobs in Barre, Vt

Motor Vehicle Call Center Agent I
State of Vermont - Department of Transportation Agency —Montpelier, VT
- $22.51 - $34.91 an hour
- Overtime
- Background check
- Research
- Administrative experience
- Wellness program
- Paid holidays
2d
UC Program Technician II - Customer Service - Limited Service
State of Vermont - Department of Labor —Montpelier, VT
- $23.75 - $36.88 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- Travel
- Wellness program
- Paid holidays

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Motor Vehicle Call Center Agent I

State of Vermont - Department of Transportation Agency -
Montpelier, VT

Apply Now

Job Details

Full-time
$22.51 - $34.91 an hour
2 days ago

Benefits

Wellness program
457(b)
Paid holidays
Dental insurance
Tuition reimbursement
Pension plan
Loan forgiveness
Life insurance

Qualifications

Customer communication
Administrative experience
Office experience

Full Job Description

Overview

The Vermont Department of Motor Vehicles (DMV) is seeking an enthusiastic team player to join us as Motor Vehicle Call Center Agent!

This position will:

Handle all incoming calls and electronic inquiries with professionalism and efficiency
Process various applications accurately and swiftly
Manage fees, audits, and weekly statistics with precision
Maintain office supplies and ensure everything is in order
Research and resolve transactions from all DMV offices across Vermont
Exercise independent judgment within legal guidelines

This position will help you develop your skills in customer service, administration, and data management while working under the guidance of a dedicated Unit Supervisor who supports your growth. The ideal candidate will have strong communication skills and a friendly demeanor, excellent organizational abilities and attention to detail, and a commitment to providing top-notch service to our community.

Although the full salary range for this position is provided, new hires are typically made at the salary range minimum.

Who May Apply

This position, Motor Vehicle Call Center Agent I (Job Requisition #55528), is open to all State employees and external applicants.
If you would like more information about this position, please contact Elizabeth Aiken at [email protected].
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Environmental Factors

Incumbents must be able to work quickly and accurately under pressure before the public eye/social media, from written, electronic and from telephone inquiries. Due to significant contact from verbal abuse stress induced illness is a daily risk. Incumbents must be able to multi-task and prioritize unpredictable workloads. Employees must be able to deal with confused, frustrated, and highly upset customers and handle large sums of money. Within the office setting, normal workplace conditions prevail. Incumbents must be able to perform several job duties within several different units possibly in the same day. The incumbent must be able to work faster with minimal notice to assist when staffing shortages occur and various scheduled hours. Private means of transportation may be required. Overtime work may be required.

Minimum Qualifications

One (1) or more years of office administrative experience that included significant public contact.

Preferred Qualifications

Prior motor vehicle department experience.

Special Requirements

The incumbent will serve customers promptly and efficiently while maintaining the minimum production level of 3+ transactions per hour with a 1% or less error rate. The incumbent will be proficient in license or registration. The incumbent will be proficient in 2 or more of the job duties referenced on the matrix for a minimum of 4 months showing proficiency. These requirements will be scrutinized by the respective department and supervising managers.

In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicant will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Total Compensation

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

80% State paid medical premium and a dental plan at no cost for employees and their families
Work/Life balance: 12 paid holidays each year and a generous leave plan
State Paid Family and Medical Leave Insurance (FMLI)
Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
Tuition Reimbursement
Flexible spending healthcare and childcare reimbursement accounts
Low cost group life insurance
Incentive-based Wellness Program
Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.

Equal Opportunity Employer

The State of Vermont celebrates diversity, and is committed to providing an environment of mutual respect and meaningful inclusion that represents a variety of backgrounds, perspectives, and skills. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status. The State’s employment decisions are merit-based. Retaliatory adverse employment actions by the State are forbidden.

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