Stowe Area Association Vacation Planning Coordinator
Job Overview:
As a Vacation Planning Coordinator, you'll be the first point of contact for travelers exploring Stowe. You’ll maintain a warm and inviting Visitor Information Center, promote local businesses, assist with lodging and activity reservations, and ensure visitors have a memorable experience from start to finish.
When applying, please include a cover letter with your resume.
Primary Duties & Responsibilities
Key Responsibilities:
- Act as a knowledgeable and engaging ambassador for Stowe by providing personalized recommendations on local dining, shopping, and attractions via phone, email, and in-person with clarity, enthusiasm, and professionalism.
- Leverage sales techniques to assist visitors in planning their ideal Stowe experience by providing reservation quotes, securing bookings, and offering concierge-style follow-up to enhance guest satisfaction and encourage return visits.
- Promote Stowe Area Association member businesses with confidence, aiming to drive traffic and sales to partner organizations.
- Oversee retail sales for postcards, books, maps, guides, and Stowe Gift Certificates in the Visitor Information Center.
- Assist with daily center operations and maintain an inviting and well-stocked visitor center, ensuring brochures and retail displays reflect current offerings.
- Act as the point of contact for office rentals, conference room bookings, and chair rental availability.
- Coordinate VIC Support for Community Events and support SAA-Sponsored Events as needed.
- Monitor & Record visitor feedback provided in person, and through the Post-Departure Survey. Collect visitor center foot traffic and the types of inquiries we receive to increase operational efficiency and identify interesting travel trends.
- Confirm & Update Childcare, Eldercare, and Petcare Lists [Biannually] and Restaurant Guide [Seasonally].
- Coordinate with the Guest Services Manager and Membership Manager to ensure member collateral and displays are up to date and well-stocked.
- Support the Guest Services Manager and other departments with special projects.
Qualifications:
- Strong background in customer service, tourism, hospitality, or marketing is a plus.
- Excellent communication and interpersonal skills.
- Solid understanding of Stowe’s tourism landscape, or willingness to quickly learn about local businesses and experiences.
- Self-motivated, adaptable, and comfortable using digital tools and technologies. Experience with reservation systems is a plus.
- Availability to work a flexible schedule including weekends, holidays, and peak travel times.
Why Join Us?
For nearly a century Stowe Area Association has been connecting visitors with the very best of Stowe. In this position you'll gain hands-on experience in tourism marketing and destination sales while helping shape visitor experiences in one of Vermont’s most iconic towns.
Schedule: 40 hours a week
8-hour shifts from 9 am to 5 pm, 5 days per week. Scheduled days may vary throughout the year and will require weekends. Required attendance and support at monthly evening networking events for members.
Benefits:
- Health care contribution up to $458.33/month ($5,500/year)
- 1% of commissionable reservations made by you
- 401k plan: 50% employer match on employee contributions, up to 6% of pay
- 22 days of paid time off
- Reimbursements for qualified expenses.
- There are other perks, including excursions with various activities and attractions and other immersion experiences to learn about area businesses. SAA is an equal-opportunity employer.
Job Type: Full-time
Pay: $45,000 - $50,000/year
Work Location: In person.
Ability to Commute to Stowe, VT 05672 is required before starting work.
SAA is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Stowe, VT 05672 (Required)
Work Location: In person
