Top 17 Call center manager Jobs in Barrington, Il

Supervisor - Service Center of Excellence
Burroughs —Elmhurst, IL
- $62,000 - $67,000 a year
- Full-time
- Oracle
- Data analysis skills
- Mid-level
Quick Apply
Customer Service Manager
Home Care Powered by AUAF —Lincolnwood, IL
- From $70,000 a year
- Full-time
- Background check
- Management
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Call Center Manager
Abbott Laboratories Employees Credit Union —Gurnee, IL
- $63,445.33 - $105,738.89 a year
- Full-time
- Sales
- Mid-level
- Office
Quick Apply
Customer Service Manager
NVENIA —Wood Dale, IL
- $114,625 - $141,075 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
Call Center Quality Assurance Manager
USA Clinics Group —Northbrook, IL
- $54,000 - $60,000 a year
- 8 hour shift
- Spanish
- English
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
Service Operations Manager
Alma Lasers —Buffalo Grove, IL
- $115,000 - $135,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Up to 50% travel
Quick Apply
Supervisor - Service Center of Excellence
Burroughs, Inc. —Elmhurst, IL
- $62,000 - $67,000 a year
- Oracle
- Data analysis skills
- Mid-level
General Manager, Service Operations - Elk Grove Village
YAMAZEN INC —Elk Grove Village, IL
- $140,000 - $160,000 a year
- ERP systems
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Overnight Customer Care Supervisor
Roto-Rooter Services Company —Lombard, IL
- $23 - $26 an hour
- Overtime
- Bilingual
- Mid-level
- Residential
- Profit sharing
- Paid training
Customer Care Manager
Home Comfort —Des Plaines, IL
- Full-time
- Google Workspace
- Mid-level
- Administrative experience
- AD&D insurance
- Paid holidays
Quick Apply
10d
Supervisor, Contact Center - Sales
Oncourse Home Solutions —Naperville, IL
- $61,030 - $92,500 a year
- Monday to Friday
- Microsoft Excel
- Computer literacy
- Writing skills
- Health savings account
- Disability insurance
Quick Apply
12d
Senior Manager Information Systems (Services IT)
Zebra Technologies —Lincolnshire, IL
- $138,800 - $208,200 a year
- Full-time
- Hybrid work
- 5 years
- Bachelor's degree
- Mentoring
- Paid time off
- Parental leave
Bilingual Spanish English Call Center Director
Magnum Insurance Agency —Des Plaines, IL
- $70,000 - $80,000 a year
- Full-time
- Spanish
- 7 years
- English
- Disability insurance
- Health insurance
Quick Apply
8d
Senior Manager - CRM & Contact Center Engineering
Oncourse Home Solutions —Naperville, IL
- $145,920 - $218,880 a year
- Monday to Friday
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Health savings account
- Disability insurance
Quick Apply
Service Delivery Supervisor
Datavant —Hoffman Estates, IL
- $21.25 - $27.13 an hour
- Full-time
- HIPAA
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
15h

Related jobs to explore

Based on your search for call center manager

Veterinarian, Shelter Medicine
Save-A-Pet, Inc. —Grayslake, IL
Supervise handling and recording of controlled substances by Animal Health Supervisor or Adoption Center Manager in accordance with state and federal laws.
$40 - $45 an hour
Quick Apply
Senior Hotel Sales Manager
Q Center —Saint Charles, IL
Must have a valid driver’s license. Contact potential clients through cold calls and emails. They will be responsible for all activities to penetrate these…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
$51,740 - $64,594 a year
3d
Contact Center Branch Manager
Bridge Credit Union —Powell, OH
Thorough knowledge of credit union services and products. Familiarity with credit union branch functions, policies and procedures.
From $65,000 a year
Quick Apply
1d

Show more jobs in cities nearby

I want to receive the latest job alert for call center manager in barrington, il

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center manager jobs near barrington, il

Customer Service Supervisor jobs in Lombard, IL

Operations Manager jobs in Buffalo Grove, IL

Call Center Supervisor jobs in Naperville, IL

Center Manager jobs in Oceanside, NY

Center Manager jobs in Schertz, TX

Remote Call Center jobs in Oklahoma City, OK

Kirby Medical Center jobs in Monticello, IL

Center Manager jobs in W Lafayette, IN

Center Manager jobs in Morehead City, NC

Restaurant General Manager jobs in Austin, TX

Moffitt Cancer Center jobs in Land O' Lakes, FL

Virtual Call Center jobs in Colorado

Bilingual Call Center Representative jobs in Dallas, TX

Bilingual Call Center Representative jobs in Nashville, TN

Bilingual Call Center Representative jobs in Saint Paul, MN

Bilingual Call Center Representative jobs in Wake County, NC

Call Center Manager jobs in Seattle, WA

No Call Work From Home jobs in Phoenix, AZ

Palisades Center jobs in Nyack, NY

Call Center Manager jobs in New York, NY

Supervisor - Service Center of Excellence

Burroughs -
Elmhurst, IL

Quick Apply

Job Details

Full-time
$62,000 - $67,000 a year

Qualifications

Customer communication

Full Job Description

With over 140 years of innovation and service excellence, Burroughs keeps technology running for some of the largest financial institutions and retailers across North America. Through our North American network of field service professionals and digital support teams, we deliver full lifecycle management for payment and transaction automation, self-service, robotic, and IoT technologies—ensuring our customers experience maximum uptime and performance every day.
At Burroughs, we believe in growing our people as much as we grow our technology services. Many of our leaders began their careers in the field, and their success stories continue to inspire new generations of technicians, engineers, and support professionals. Our work is diverse, dynamic, challenging, and rewarding—but for those with curiosity, integrity, and a drive to learn, Burroughs is a place to build a lasting and meaningful career.

Job Summary:
The Supervisor within the Service Center of Excellence will lead our frontline customer support teams. In this role, you will be responsible for the day-to-day management of call center agents, ensuring that service levels are met, calls are handled professionally, and our customers receive exceptional assistance. This role actively coaches agents, manages shift schedules, and bridges the gap between frontline staff and senior management to ensure a high-quality and efficient customer experience.

Essential Functions/Key Responsibilities:

Manage, mentor, and train a team of customer service agents. Conduct regular one-on-one coaching sessions, review call recordings, and provide actionable feedback to improve performance.
Serves as the primary escalation point for service issues and supports Field Service Managers by managing day-to-day call operations and service performance, stepping in to de-escalate situations and providing satisfactory resolutions.
Provide real-time monitoring, prioritization, and reassignment of maintenance and project service calls for an assigned region.
Enforce quality standards and compliance protocols, ensuring agents adhere to company policies, procedures, and scripts
Ensure calls are managed based on SLA requirements, technician availability, skill set, and geographic location.
Maintain a strong understanding of the assigned territory to enable efficient call routing and workload balancing.
Document all service call actions accurately in the Oracle Field Service Dashboard or applicable call management systems.
Identify at-risk SLAs and service delivery issues; proactively implement corrective actions.
Escalate unresolved or high-risk service issues to the Field Service Manager or appropriate leadership.
Support continuous improvement initiatives focused on efficiency, service quality, and customer experience.
Oversee a team of scheduling analysts and customer service agents, balancing resource forecasting with real-time operations to guarantee we meet our service goals while completing projects.
Promote teamwork and collaboration to resolve issues quickly and effectively.
Provide feedback and recommendations to improve workflows, tools, and procedures.
Analyze call trends, workload distribution, and service outcomes to support data-driven decision-making.
Ensure adherence to established procedures, quality standards, and documentation requirements.
Guide and lead CMA1 and CMA2
Integrate into the Work Group Regional structure of Parts, Field Service, and Service Center of Excellence

Knowledge, Skills and Abilities:

Strong knowledge of call center operations, service delivery models, and SLA-driven environments.
Working knowledge of call management tools, dispatch systems, and service documentation processes.
Excellent customer service skills with the ability to manage escalations calmly and effectively.
Strong communication skills (oral and written), including active listening and clear documentation.
Ability to work independently while collaborating effectively with cross-functional teams.
Sound judgment, problem-solving, and decision-making skills.
Strong organizational skills with the ability to multitask in a fast-paced, changing environment.
High attention to detail, reliability, and initiative.
Knowledge of assigned territory and technicians to enable optimal call management.
Knowledge of Burroughs’ systems and procedures for handling and documenting calls.
Listening, patience, and strong communication (oral/written).
Ability to exercise sound judgement and make good decisions.
Team centered / work well with co-workers to resolve issues and problems.
Analysis and problem solving.
Punctual and reliable.
Work well in fast-paced ever-changing environment.

Physical Requirements and Working Conditions:

This is largely a sedentary role, requiring use of typical office equipment such as computer, laptop, and cell phone.
Office position at Elmhurst, IL location.

Burroughs is an Equal Opportunity Employer and Drug Free Workplace. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Quick Apply

Refine Your Search

call center manager jobs in barrington, il

Supervisor - Service Center of Excellence

Customer Service Manager

Call Center Manager

Customer Service Manager

Call Center Quality Assurance Manager

Service Operations Manager

Supervisor - Service Center of Excellence

General Manager, Service Operations - Elk Grove Village

Overnight Customer Care Supervisor

Customer Care Manager

Supervisor, Contact Center - Sales

Senior Manager Information Systems (Services IT)

Bilingual Spanish English Call Center Director

Senior Manager - CRM & Contact Center Engineering

Service Delivery Supervisor

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for call center manager in barrington, il

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected