JOB SUMMARY
This position enters data, reviews, and verifies documents for mortgage loan files. In this function, you will work directly with members, mortgage originators, mortgage processors and mortgage underwriters.
ESSENTIAL FUNCTIONS
May include any and/or all of the following:
- Greet and Communicate with walk-in mortgage members.
- Receive loan applications, greet members, answer telephone & IM’s, make appointments, and answer member inquiries regarding mortgage loans.
- Support the team in following up on leads and ensuring necessary communication is completed timely and efficiently.
- Support the team in data entry, calculations, document collection and verification.
- Order Necessary documents to ensure timely processing of a loan file. To include, but not limited to appraisals, title work, surveys and any other necessary documents or orders needed.
- Run vendor compliance against loan configuration
- Review and submit all active appraisals and appraisal invoices
- Assist with Monitoring all active escrow files including issuing payment, ordering inspections and all duties surrounding these loans.
- Assist with tracking all open construction files and their progress, while completing necessary draws, draw inspections, survey orders and final appraisal.
- Stay abreast of required regulations, compliance and investor guidelines
- Detailed knowledge of Regulation B, Z and X (TRID).
- Perform other duties and responsibilities as assigned.
KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS
- Knowledge of:
- Mortgage Lending function
- Modern office equipment
- Credit Union products and services
- Credit Union operations, procedures, and systems
- Technology and various software programs including Mortgage Loan Systems, Symitar, Microsoft Word, Excel, Visa
- Ability to:
- Educate effectively on processes
- Overcome objections
- Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form
- Organize and prioritize in order to meet deadlines
- Solve practical problems and deal with variables in situations
- Skill in:
- Strong verbal and written communication
- Strong attention to detail and analytical skills
- Interpersonal and human relations
- Typing and personal computer
QUALIFICATIONS
Critical Development Experiences:
Pursue opportunities for professional growth and development through training, education and self-study
Successfully complete all applicable compliance training and testing
Participate in webinars provided by Freddie Mac, ARCH, and MGIC
Education and experience equivalent to:
Experience with various types of mortgage loans, escrow and ARM requirements desirable
A high school degree or equivalent
REQUIREMENTS
Regular attendance and timeliness are essential functions of this position. While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity. The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds. A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies. This position also requires maintaining confidentiality with regard to non-public information about our members and the Credit Union.
This job description should not be interpreted as all inclusive. It is intended to identify the duties, responsibilities and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any physical demand of essential function or requirement of this position will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.
Equal Opportunity Employer/Veterans/Disabled
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 918.336.7662 or [email protected] for assistance. You may also contact us at that same number and email, if you would like to see a copy of our Affirmative Action Plan.
