Senior Customer Success Manager (Remote - TN)
Nodes & Links —Memphis, TN
- $140,000 - $155,000 a year
- Full-time
- Remote
- 5 years
- Construction experience
- Senior level
- Health insurance
- 401(k)
Sr. Sales Manager- Customer Success
Super Micro Computer —Memphis, TN
- $115,000 - $140,000 a year
- Office
- 8 years
- Bachelor's degree
Global Tax Technology Customer Success and Strategy Leader, Senior Manager
Deloitte —Memphis, TN
- 5 years
- Research
- Travel

Related jobs to explore

Based on your search for senior customer success manager

Senior Customer Success Manager (Remote - TN)
Nodes & Links —Memphis, TN
Experience working with complex workflows, data-driven platforms, or technical SaaS products. Familiarity with Primavera P6 or similar planning tools.
$140,000 - $155,000 a year
Sr. Sales Manager- Customer Success
Super Micro Computer —Memphis, TN
In charge of making process improvements and driving best practices across multi-sites. Demonstrates expert operations, technical and people and/or process…
$115,000 - $140,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Account Manager - SLED
Nutanix —Columbus, OH
This position is remote, with the expectation that the candidate will be in front of prospects, customers, and partners.
$253,600 - $380,400 a year
Senior Customer Success Vendor Manager
Gifthealth Inc —Columbus, OH
Proactively identify systemic risks within the vendor ecosystem and develop mitigation or contingency strategies at an organizational level.
$85,000 - $105,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer success manager in bartlett, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer success manager jobs near bartlett, tn

Customer Success Manager jobs in Memphis, TN

Customer Success Manager jobs in Illinois

Customer Success Manager jobs in Carlsbad, CA

Work At Home Remote Customer Service jobs in Delaware

Creative Manager jobs in Remote

Case Manager jobs in Oceanside, CA

Work From Home Customer Service jobs in Atlanta, GA

Customer Success Manager jobs in Hampton, VA

Customer Success Manager jobs in Chandler, AZ

House Manager jobs in Long Island, NY

Work From Home Customer Service jobs in Arlington, TX

Restaurant Manager jobs in Saint Petersburg, FL

Manager Walmart jobs in Houston, TX

Customer Success Manager jobs in Santa Barbara, CA

Customer Success Manager jobs in Arlington, VA

Customer Success Manager jobs in Watertown, MA

Customer Success Manager jobs in Reston, VA

Customer Success Manager jobs in Massachusetts

Remote Customer Success jobs in Dallas, TX

Customer Success Manager jobs in San Juan, PR

Senior Customer Success Manager (Remote - TN)

Nodes & Links
Memphis, TN

Apply Now

Job Details

Full-time
$140,000 - $155,000 a year

Benefits

Health insurance
401(k)

Qualifications

Customer communication
Enterprise software
Managing clients in a customer support role
SaaS platforms
Experience with SaaS (as product category for technical sales engineers)
Stakeholder management

Full Job Description

What does Nodes & Links do?

Did you know that an ancient Roman Aqueduct initially cost 12 million sesterces but ended up costing more than 30 million? Big projects have always been problematic to humanity - we want to fix that.

We are developing an AI-first SaaS platform to help people who deal with very large projects. If someone is building a nuclear plant or a data center, they need a special kind of software to organize and prioritize their work. That's us.

Recognized by TechNation, Construction Tech Review, and Amazon as industry leaders, we're part of Oxford University's Creative Destruction Lab and Entrepreneur First alumni, with awards from CIR, CogX, and the British Construction Industry. Our global clients include Intel, AECOM, and BAM, and we've raised $30M to date from top VC funds.

This is a great opportunity to join an ambitious deep-tech start-up in a dynamic and mission-driven environment, driving our growth from a start-up to a scale-up

You will also be helping to solve one of the oldest problems of mankind and potentially save the economy billions - not bad right?

What will you do in the role?

We are hiring a Senior Customer Success Manager to lead relationships with enterprise customers across the US and help them realise long-term value from the platform.

This is a strategic, customer-facing role focused on onboarding, adoption, retention, renewals, and expansion across a portfolio of accounts.

The successful candidate will act as a trusted advisor to customers, build strong stakeholder relationships, and work cross-functionally with Sales, Product, Engineering, and Support to deliver an excellent customer experience.

This role is ideal for someone who is commercially aware, highly organised, and experienced in managing complex SaaS customers through the full post-sale lifecycle.

Managing a portfolio of enterprise customer accounts as the main post-sale contact.
Leading onboarding and implementation activity to set customers up for success.
Building success plans tied to customer goals, adoption, and measurable outcomes.
Running regular customer meetings, business reviews, and value conversations with key stakeholders.
Monitoring customer health, product usage, and engagement to identify risks and opportunities early.
Driving renewals and supporting expansion opportunities across existing accounts.
Acting as the voice of the customer internally and sharing feedback with Product and Engineering.
Working closely with cross-functional teams to resolve issues and improve the customer journey.

Who you are

At least 5 years’ experience in a relevant customer-facing role such as Customer Success Manager, Senior Customer Success Manager, Technical Account Manager, Account Manager, or Implementation Manager.
Experience managing Enterprise SaaS customers.
A strong track record in onboarding, adoption, retention, and renewal management.
Excellent stakeholder management skills, including confidence working with senior customer contacts.
Strong communication skills, both written and verbal.
A proactive, commercially minded, and customer-focused approach.

We would love if you have

Experience in construction, infrastructure, project controls, or a related industry.
Familiarity with Primavera P6 or similar planning tools.
Experience working with complex workflows, data-driven platforms, or technical SaaS products.
Exposure to QBRs, executive reporting, and value-led account management.

What if you’re a partial fit?

We prioritise grit, positivity, and drive for growth, and encourage you to apply even if your experience doesn't exactly match this job description.

Location

Tennessee, Remote

‍‍ We are

Hard working but not workaholic
Explorers. Data is our compass and innovation our destination
Independent thinkers. We are not afraid of looking where no one else is
Team players. We believe the whole is bigger than the sum of its parts
We have strong opinions, weakly held
Continuously evolving the way we do things. Even our #donut dates

Nodes & Links is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Benefits

Besides a competitive salary starting at $140,000-$155,000, we are also proud to support you with:

A team of Noders who are second to none. Yep - the team is that good
Equity in Nodes & Links - we are all in this together
Health insurances & 401K plans ️
Remote work budget, to build your perfect set up ($500 year 1 + $100 year 2)
Personal development budget, to keep growing ($1,000 pa)
Annual #workation trip, to work and have fun with your teammates. We've been to Budapest, Crete, Aegina (x2)
Wedding/Civil Partnerships additional leave on us ️

Apply Now

Refine Your Search

senior customer success manager jobs in bartlett, tn

Senior Customer Success Manager (Remote - TN)

Sr. Sales Manager- Customer Success

Global Tax Technology Customer Success and Strategy Leader, Senior Manager

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer success manager in bartlett, tn

Explore jobs in more locations

What does Nodes & Links do?

What will you do in the role?

Who you are

We would love if you have

What if you’re a partial fit?

Location

‍‍ We are

Benefits

Job Seeker Tools

Employer Tools

Browse

Stay Connected