Top 5 Technical support manager Jobs in Bartlett, Tn

Mgr-Cust Exper Tech Support
FedEx Freight —Memphis, TN
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
12d
Senior Manager, Technical Support - Tru-D
PDI —Memphis, TN
- $105,000 - $115,000 a year
- Remote
- 3 years
- Bachelor's degree
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
5d
End User & Desktop Lead
Global Information Technology —Bartlett, TN
- Contract
- Hybrid work
- Supervising experience
- Senior level
- 2 years
Quick Apply
Training Lead-Truss
Alpine —Olive Branch, MS
- $81,000 - $110,000 a year
- Online Application
- Remote
- Spanish
- 5 years
- Travel
Lead IT Support Specialist Fulfillment Center
Walgreens —Memphis, TN
- $20.45 - $30.00 an hour
- Weekends as needed
- Microsoft Excel
- Mid-level
- Windows

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Medical Support Assistant (Advanced)
US Veterans Health Administration —Memphis, TN
HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees,…
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Customer Service Supervisor
DSV —New Albany, OH
Monitor calls to observe employee demeanor, technical accuracy, and conformity to company policies and standards. Check departments work accuracy for errors.
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Technical Service Operations Manager
Xerox —Westerville, OH
Manage all printer issues internally and externally (incl. Service calls, installations, etc.) and escalation issues as needed.
$60,377 - $80,000 a year

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Mgr-Cust Exper Tech Support

FedEx Freight -
Memphis, TN

Apply Now

Job Details

Full-time
12 days ago

Qualifications

Vendor relationship building
Customer communication
Defect resolution root cause analysis
Team leadership
Technical documentation
Defect analysis
Coaching
Training material drafting
Incident Escalation
Team development
Bachelor's degree
Team training
Mentoring
Leading team collaboration initiatives
Technical writing
Problem management
Technical training
Training & development
Standard operating procedures (SOPs)
Cross-functional communication
Standard operating procedures drafting
Failure analysis

Full Job Description

FedEx Freight
Marketing
Full Time
Regular
8285 Tournament Drive, Memphis, Tennessee, US, 38125-1745; Harrison, Arkansas
RC2417

This position will be domiciled at a FedEx Freight locations in Memphis, TN, Harrison, AR. You will be required to work at a FedEx Freight Location several times per week.

POSITION OVERVIEW:

Lead and manage customer escalations, defect resolution, and ongoing support for Customer Experience (CE) technologies—including .com platforms and automation tools—to ensure smooth, efficient interactions for customers and internal teams. Serve as a key liaison between CE and IT, driving alignment, prioritization, and timely issue resolution while mentoring teams to deliver high-quality, customer-focused outcomes and continuously improve the support experience.

ESSENTIAL FUNCTIONS:

Lead teams supporting CE technologies—including .com platforms and automation tools—focusing on integration, defect resolution, and Level 2 (L2) escalation support.
Manage customer escalations, ensuring timely resolution, clear communication, and strong customer satisfaction.
Oversee L2 support processes, including triage, root cause analysis, and resolution of complex, customer-impacting issues.
Provide deep technical engagement, actively contributing to business requirements, and supporting application testing and validation efforts.
Partner with business and IT stakeholders to align systems with customer journeys, operational needs, manage system dependencies and ensure seamless solution delivery.
Support migration and transformation initiatives, ensuring continuity and scalability of CE platforms.
Ensure system availability, performance, and reliability to minimize customer disruption.
Direct incident management and communications, including proactive updates on outages and service interruptions.
Drive continuous improvement through process optimization and automation to enhance efficiency and scalability.
Manage vendor relationships, ensuring performance, SLA adherence, and alignment with business goals.
Collaborate with vendors and internal teams to improve service delivery and support operational scaling.
Lead and develop teams, fostering accountability, continuous improvement, and a customer-focused culture.
Comply with all applicable laws/regulations, as well as company policies/procedures.
Perform other duties as assigned.

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

QUALIFICATIONS:

Bachelor’s degree in Information Technology, Business Administration or a related field.
Five (5) years of experience in program management, technology implementation, contact center operations, customer experience, or technical support.
Experience with contact center technologies, including voice, web support, and customer interaction platforms.
Strong background in training, knowledge transfer, and development of documentation (e.g., SOPs, training materials).
Proven ability to influence and collaborate with cross-functional stakeholders, including business, IT, and leadership teams.
Excellent verbal and written communication skills, with the ability to simplify complex technical concepts.
Demonstrated leadership experience, including mentoring, coaching, and driving team performance.
Hands-on experience managing escalations, troubleshooting complex issues, and resolving defects in customer-facing environments.
Strong analytical and problem-solving skills, with a focus on root cause analysis and continuous improvement.
Ability to thrive in a fast-paced environment while managing multiple priorities effectively.

WORK CONDITIONS:

Some travel required

EST FedEx Freight, Inc

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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technical support manager jobs in bartlett, tn

Mgr-Cust Exper Tech Support

Senior Manager, Technical Support - Tru-D

End User & Desktop Lead

Training Lead-Truss

Lead IT Support Specialist Fulfillment Center

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