Top 81 Customer service representative Jobs in Batavia, Ny

Customer Experience Agent - Team Lead
Tompkins Financial Corporation —Batavia, NY
- $22 - $25 an hour
- Weekends as needed
- Hybrid work
- 5 years
- Mid-level
- High school diploma or GED
- Free parking
- Profit sharing
Parts CSR (Customer Service Rep)
LandPro Equipment LLC —Batavia, NY
- $19 - $28 an hour
- Clean driving record
- Dealership
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
7d
On-Call Customer Experience Agent
Tompkins Financial Corporation —Batavia, NY
- $18.00 - $19.50 an hour
- Weekends as needed
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Writing skills
- Referral program
Multi-Channel Customer Experience Agent
Tompkins Financial Corporation —Batavia, NY
- $19.00 - $21.50 an hour
- Weekends as needed
- Hybrid work
- Mid-level
- High school diploma or GED
- Continuous improvement
- Free parking
- Profit sharing
Customer Service Representative- WNY
Velocitii —Medina, NY
- From $17 an hour
- No weekends
- Remote
- Pass drug screening
- High school diploma or GED
- Children
- Paid training
- Paid holidays
Quick Apply
13d
Customer Service Associate I
Family Dollar —Batavia, NY
- $16.00 - $16.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Client Service Associate
Gallagher —Batavia, NY
- $40,500 - $61,000 a year
- High school diploma or GED
- 1 year
- Associate's degree
Customer Relations Representative
Upstate Niagara Cooperative, Inc. —Lancaster, NY
- $20 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Wellness program
- Paid holidays
Quick Apply
Customer Service Associate I
Dollar Tree —Batavia, NY
- $16.00 - $16.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Associate Client Manager
Gallagher —Batavia, NY
- $51,000 - $76,500 a year
- Mid-level
- High school diploma or GED
- Bachelor's degree
Customer Care Representative - Career Advancement Opportunities!!
Casella Waste Systems, Inc. —Rochester, NY
- $21 - $22 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Inside Sales / Customer Service
Gates Albert —North Chili, NY
- $25 - $40 an hour
- Full-time
- 5 years
- Senior level
- 401(k) matching
Quick Apply
Customer Service Representative - MELBOURNE, FL
SEALING DEVICES INC. —Lancaster, NY
- $20 - $25 an hour
- Full-time
- Oracle
- Marketing
- Mid-level
Quick Apply
Customer Service Representative - ERIE, PA
SEALING DEVICES INC. —Lancaster, NY
- $20 - $25 an hour
- Full-time
- Oracle
- Marketing
- Mid-level
Quick Apply
Customer Service Representative
SEALING DEVICES INC. —Lancaster, NY
- $20 - $25 an hour
- Full-time
- Oracle
- Marketing
- Mid-level
Quick Apply
Customer Service Representative
Coast Professional, Inc. —East Aurora, NY
- $17.97 an hour
- Full-time
- Remote
- High school
- Residential
- High school diploma or GED
- Paid training
- AD&D insurance
Quick Apply
1d
BankOnBuffalo, ITM Agent
CNB Financial Corporation —Clarence, NY
- $19.50 - $29.65 an hour
- Full-time
- Background check
- Computer literacy
- Office
- Wellness program
- Paid holidays
Quick Apply
Customer Service/Sales
Home Depot —Batavia, NY
- $17.00 - $19.50 an hour
- Entry level
PT Customer Service Agent - ROC Airport
PrimeFlight Aviation Services Inc —Rochester, NY
- $16 an hour
- Part-time
- 18 years or older
- Sales
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Client Service Manager
Gallagher —Attica, NY
- $40,500 - $61,000 a year
- Mid-level
- High school diploma or GED
- 1 year

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Customer Experience Agent - Team Lead

Tompkins Financial Corporation -
Batavia, NY

Apply Now

Job Details

Full-time
$22 - $25 an hour

Benefits

Free parking
Profit sharing
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching

Qualifications

Email customer support
Phone communication
High school diploma or GED
Managing clients in a customer support role
Cross-functional communication
Industry knowledge of retail banking

Full Job Description

Overview:

Selected candidate must be able to work in the office three (3) days per week at our Batavia, NY Admin office or Ithaca, NY headquarters office.

The Customer Experience Agent - Team Lead is responsible for delivering exceptional customer service by handling inbound and outbound calls, responding to email inquiries, and engaging with customers via Banno conversations and chat within a dynamic care center environment. Serves as a key escalation point for complex inquiries across all bank products, utilizing advanced knowledge and problem-solving skills to ensure customer satisfaction and retention. In addition to customer-facing responsibilities, this role plays a critical part in team development by mentoring new team members, facilitating their integration into the Tompkins culture, and guiding them through policies, procedures, and best practices. Acts as a trusted resource for peers, providing ongoing support and training to enhance team performance and service quality.

Responsibilities:

Customer Interaction & Support

Serve as the initial point of customer contact across phone and digital platforms, delivering a cohesive and responsive omni-channel experience that reflects the organization’s commitment to excellence.
Resolve complex inquiries on first contact; escalate when necessary while maintaining ownership and follow-up.
Coach and mentor new team members on best practices for handling inbound calls, while supporting their integration into the Tompkins culture, policies, procedures, and team dynamics.
Demonstrate and promote a strong commitment to delivering a best-in-class experience for both internal and external customers.
Support team performance by modeling exemplary service behaviors and assisting peers with challenging interactions.
Collaborate with supervisors and other departments to ensure seamless issue resolution and continuous improvement in service quality.

Digital Banking Support

Assist customers with navigating digital banking platforms, including mobile and online tools.
Identify and resolve login issues, transaction errors, and other digital access concerns.

Debit Card Assistance

Support activations, replacements, and PIN resets while following security protocols.
Investigate and report disputes, unauthorized transactions, and fraud claims.
Collaborate with internal teams to resolve complex card-related issues

Digital Contact Processing:

Deliver consistent, high-quality service across all digital channels, including live chat, secure messaging, and email, ensuring a seamless and unified customer experience.
Prioritize First Contact Resolution (FCR) by thoroughly understanding customer needs and resolving inquiries or issues during the initial interaction whenever possible.
Demonstrate agility in switching between communication platforms while maintaining professionalism, accuracy, and empathy.
Leverage available tools to provide timely, informed, and personalized responses that align with the bank’s service standards.
Collaborate with internal teams to ensure continuity of service and resolution of complex issues that span multiple channels.
Provides after-hours support assigned on a rotating basis. Work rotating shifts, weekends and holidays as required. Schedule subject to change based on needs of the department and customer demand.

Security & Compliance

Follow identity verification protocols to protect customer data and prevent fraud.
Monitor for suspicious activity and ensure compliance with internal policies and banking regulations.

Team Collaboration & Communication

Collaborate with team members and leadership to meet individual and team performance goals, including call handling time, quality assurance, and customer satisfaction metrics.
Participate in training and team sessions to support continuous improvement.
Identify operational gaps and collaborate with Customer Care Center leadership to enhance team effectiveness by ensuring the availability of appropriate tools, resources, and documented procedures.

Product Knowledge & Promotion

Maintain knowledge of bank products, services, and promotions.
Proactively identify and promote relevant offers during customer interactions.

Administrative & Operational Duties

Accurately document customer interactions and outcomes in the CRM system.
Follow assigned schedules, including rotating shifts, weekends, and holidays.
Perform additional tasks as needed to support the Customer Care Center.

Qualifications:

High School Diploma or equivalent and a minimum of three (3) to five (5) years of experience in banking, with demonstrated proficiency in bank systems, products, and services across multiple customer service channels (email, chat, calls) required.
Proven experience in customer care center operations, including systems, tools, and procedures used to manage and resolve customer inquiries efficiently.
Demonstrated ability to take full ownership of issues, applying a variety of methods and resources to ensure complete and accurate resolution.
Strong written communication skills with the ability to craft clear, empathetic, and professional responses tailored to diverse customer needs.
Collaborative mindset with the ability to work cross-functionally to resolve complex customer issues.

Benefits:

Medical
Dental
Vision
401(k) Match
Profit Sharing
Paid Time Off
11 Holidays
Tuition Reimbursement
Free Parking throughout Tompkins Community Bank
Employee Referrals

EEO Statement:

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

For more information, please click here

#communitybank

Pay Range: USD $22.00 - USD $25.00 /Hr.

Apply Now

Refine Your Search

customer service representative jobs in batavia, ny

Customer Experience Agent - Team Lead

Parts CSR (Customer Service Rep)

On-Call Customer Experience Agent

Multi-Channel Customer Experience Agent

Customer Service Representative- WNY

Customer Service Associate I

Client Service Associate

Customer Relations Representative

Customer Service Associate I

Associate Client Manager

Customer Care Representative - Career Advancement Opportunities!!

Inside Sales / Customer Service

Customer Service Representative - MELBOURNE, FL

Customer Service Representative - ERIE, PA

Customer Service Representative

Customer Service Representative

BankOnBuffalo, ITM Agent

Customer Service/Sales

PT Customer Service Agent - ROC Airport

Client Service Manager

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