Top 75 Director of client services Jobs in Batavia, Ny

Client Service Director
Gallagher —Batavia, NY
- $100,000 - $167,000 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Care Coordinator for Children
OLV Human Services —Batavia, NY
- $22.14 - $28.00 an hour
- Full-time
- Experience working with individuals with developmental disabilities
- Nursing
- Addiction Medicine
- Paid holidays
- Disability insurance
Commercial Lines Team Lead
Gallagher —Batavia, NY
- $77,000 - $128,500 a year
- Full-time
- High school diploma or GED
- Supervising experience
- Bachelor's degree
Counselor - Addictions Program
UConnectCare Behavioral Health Services, Inc. —Albion, NY
- $20 - $25 an hour
- Full-time
- Background check
- Addiction Medicine
- Pass drug screening
- Health insurance
- Dental insurance
Quick Apply
Residential Technician
UConnectCare Behavioral Health Services, Inc. —Albion, NY
- $17 - $18 an hour
- Part-time
- Background check
- Addiction Medicine
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
Secretary/Intake Coordinator Residential Programs
UConnectCare Behavioral Health Services, Inc. —Batavia, NY
- $19 - $21 an hour
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Home Care Director of Nursing (Registered Nurse)
Pinnacle Home Care Services —Lancaster, NY
- $100,000 - $110,000 a year
- Full-time
- RN License
- Mid-level
- Home Health
- Disability insurance
- Health insurance
Quick Apply
Residential Technician
UConnectCare Behavioral Health Services, Inc. —Batavia, NY
- $17 - $18 an hour
- 8 hour shift
- Background check
- CPR Certification
- Addiction Medicine
- Health insurance
- Dental insurance
Quick Apply
Assistant Director for Student Union Facilities
SUNY Brockport —Brockport, NY
- $64,645 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
Administrative Assistant
HUNT Real Estate Corporation —Batavia, NY
- $18 - $20 an hour
- Google Workspace
- Writing skills
- Office
Quick Apply
9d
Patient Care Specialist (FT)
Planned Parenthood CWNY —Batavia, NY
- $20.71 - $24.05 an hour
- Weekends as needed
- Bilingual
- Vital signs
- Inventory management
- Health savings account
- Paid holidays
10d
Director, Commercial Lines
Insurance Office of America, Inc. —Batavia, NY
- $125,000 - $150,000 a year
- Full-time
- 5 years
- Analysis skills
- Epic
- Paid holidays
- Health insurance
Quick Apply
5d
Part-Time Prevention Counselor
Delphi Rise —Brockport, NY
- $23 - $25 an hour
- Part-time
- School experience
- Clean driving record
- Microsoft Outlook
Quick Apply
7d
Director of Financial Planning & Analysis (FP&A)
Coast Professional, Inc. —Perry, NY
- $85,000 - $115,000 a year
- Full-time
- Hybrid work
- CPA
- Office
- Residential
- Paid training
- AD&D insurance
Quick Apply
3d
Women and Children's Transitional Housing Program Supervisor
Open Door Mission —Rochester, NY
- $42,000 - $50,000 a year
- Full-time
- Addiction Medicine
- Mid-level
- Residential
- Dental insurance
- Paid time off
Quick Apply
3d
Veterinary Client Advocate (Client Service Representative) — Urgent Care Setting
Daya Urgent Veterinary Services —Spencerport, NY
- $22 - $25 an hour
- Full-time
- Children
- Cleaning
- In-person
- Paid parental leave
- Health insurance
Quick Apply
Multi-Site Manager
FleetLogix, Inc. —Rochester, NY
- $62,400 - $65,000 a year
- Full-time
- Microsoft Excel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Nurse Practitioner (Part-Time NP)
Planned Parenthood CWNY —Batavia, NY
- $50.15 - $61.30 an hour
- Part-time
- Nursing
- RN License
- Certified Nurse Practitioner
- Health savings account
- Paid holidays
Associate Attorney - Environmental Law
Lippes Mathias LLP —Clarence, NY
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Mid-level
- Profit sharing
- Paid parental leave
Quick Apply
Bus Driver Medina, NY
Community Action of Orleans and Genesee Inc. —Medina, NY
- $18.50 - $20.50 an hour
- Part-time
- Mid-level
- Paid holidays
- Disability insurance

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Client Service Director

Gallagher -
Batavia, NY

Apply Now

Job Details

Full-time
$100,000 - $167,000 a year

Qualifications

Customer communication
Team leadership
Property & Casualty License
Property casualty insurance

Full Job Description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

We’re looking for a Client Service Director to lead a team that delivers exceptional service and drives operational success. In this role, you’ll oversee Commercial client service operations, mentor team members, and ensure that every client interaction adds value. Reporting to a Region Client Service Leader, you’ll play a key role in shaping the future of our business by fostering a culture of collaboration, continuous improvement, and client satisfaction.

How you'll make an impact

You’ll lead a team of Client Service professionals, ensuring they deliver high-quality service that meets Gallagher’s operational standards. By leveraging your leadership skills and industry expertise, you’ll drive client retention, support sales initiatives, and resolve complex client issues. You’ll also focus on developing your team’s talent and implementing strategies to improve productivity and service delivery.

Here’s what you’ll do:

Communicate effectively at all levels to ensure consistent, high-quality client service.
Lead your branch or regional team to support key sales initiatives and drive revenue retention.
Manage and develop a team of Client Service professionals and people-managers, providing guidance, feedback, and support to help them grow and succeed.
Collaborate with the Branch Manager and Client Service Leader to align team goals with branch or regional strategy and operational success.
Identify opportunities to improve client retention and satisfaction by analyzing client needs and recommending additional services or coverage.
Oversee multiple tasks and responsibilities for yourself and your team, ensuring deadlines are met.
Resolve complex and high-profile client issues by conducting root-cause analyses, implementing corrective actions, and applying lessons learned.
Use your expertise to improve service delivery, focusing on people, processes, and technology.
Conduct regular audits to ensure compliance with regulations and maintain high service standards.
Manage and maintain accurate client and policy data using Gallagher’s systems, ensuring all information is up-to-date and accessible.
Leverage Gallagher’s technology to streamline processes, enhance productivity, and deliver exceptional results.
Balance multiple priorities effectively, ensuring all tasks are completed on time and meet client and business expectations.

About You

Here’s what you’ll bring to the role:

Bachelor’s degree with a minimum of 6+ years client service and/or claims management experience
OR-
High School degree/GED with a minimum of 11+ years client service and/or claims management experience.
A minimum of 4+ years supervisory experience
A Property and Casualty Insurance License.
Strong interpersonal and planning skills to manage productivity and performance effectively.
The ability to resolve complex client issues and implement long-term solutions.
Experience leading teams in an operational service delivery or shared services environment is preferred.
A collaborative mindset and a commitment to delivering results.

Desired:

Experience in leading and developing teams (preferably in a matrix environment) within an operational service delivery or shared services environment

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

Competitive compensation
Comprehensive benefits programs designed to support your well-being
Career development opportunities and ongoing learning
A collaborative, people-first culture with accessible leadership
The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Apply Now

Refine Your Search

director of client services jobs in batavia, ny

Client Service Director

Care Coordinator for Children

Commercial Lines Team Lead

Counselor - Addictions Program

Residential Technician

Secretary/Intake Coordinator Residential Programs

Home Care Director of Nursing (Registered Nurse)

Residential Technician

Assistant Director for Student Union Facilities

Administrative Assistant

Patient Care Specialist (FT)

Director, Commercial Lines

Part-Time Prevention Counselor

Director of Financial Planning & Analysis (FP&A)

Women and Children's Transitional Housing Program Supervisor

Veterinary Client Advocate (Client Service Representative) — Urgent Care Setting

Multi-Site Manager

Nurse Practitioner (Part-Time NP)

Associate Attorney - Environmental Law

Bus Driver Medina, NY

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