Top 4 security operations manager Jobs in batavia il

Operations Manager
EMERGENCY 24 INC —Des Plaines, IL
- $50,000 - $55,000 a year
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
Quick Apply
Operations Manager- ORD
GLOBAL SECURITY CONSULTING GROUP IN —Rosemont, IL
- $65,000 - $68,000 a year
- Full-time
- Background check
- Clean driving record
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Manager of Security Engineering & Operations
Cooper's Hawk Winery & Restaurants —Downers Grove, IL
- $150,000 - $175,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Azure
- Wellness program
- Paid parental leave
Quick Apply
14d

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Security Operations Manager
Vanguard Security of America —Columbus, OH
Train and develop Account Managers, Field Supervisors, Site Supervisors, and other members of field leadership. (30-40% field, 60-70% office.)*.
$50,000 - $52,000 a year
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12d
Security Operations Manager
Sunstates Security —Columbus, OH
Valid driver’s license and good driving record. Ability to qualify and be issued a security officer license in all areas under command.
$56,000 - $74,000 a year
Quick Apply

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security operations manager jobs near batavia il

Operations Manager

EMERGENCY 24 INC -
Des Plaines, IL

Quick Apply

Job Details

Full-time
$50,000 - $55,000 a year

Qualifications

High school diploma or GED

Full Job Description

Job Title: Alarm Monitoring Center Shift Manager

Department: Operations
Reports To: Senior Operations Manager / Operations Director
Location: Des Plaines, IL
Employment Type: Full-Time (Shift-Based, 24/7 Operations)

Position Summary

The Alarm Monitoring Center Shift Manager is responsible for leading and supervising monitoring center staff during assigned shifts to ensure the continuous, efficient, and accurate monitoring of alarms, emergency signals, and customer service requests. This role ensures operational excellence, adherence to company procedures, and high-quality service delivery in a 24/7 mission-critical environment.

Key Responsibilities

1. Shift Leadership & Operations

Supervise daily monitoring center operations during the assigned shift.
Oversee real-time alarm handling, dispatching, and escalation processes to ensure timely responses.
Maintain shift logs, activity reports, and performance metrics.
Ensure compliance with company policies, industry standards, and regulatory requirements.
Manage workload distribution and ensure proper staffing levels.

2. Staff Management & Development

Lead, coach, and motivate monitoring center operators to meet performance and quality standards.
Conduct training sessions and performance feedback discussions.
Support the mentoring and continued training of new operators.
Promote a positive and professional work environment.

3. Incident Response & Escalation

Serve as the point of contact for critical incidents, customer escalations, and system alerts.
Ensure accurate documentation and post-incident analysis.

4. Systems & Process Management

Monitor the performance of alarm monitoring systems and report technical issues promptly.
Ensure operators follow standard operating procedures (SOPs) and escalation protocols.

5. Reporting & Communication

Prepare and submit shift reports to senior management.
Communicate operational updates and handovers between shifts.
Participate in regular operations meetings.

Working Conditions

24/7 operation environment — must be available for rotating shifts, weekends, and holidays.
Fast-paced, high-stress, and technology-driven workspace.
May involve extended periods of sitting and monitoring multiple screens.

Performance Indicators

Alarm response times and accuracy.
Staff performance and morale.
Compliance with SOPs and regulatory requirements.
Customer satisfaction and incident resolution quality.

Qualifications

Education & Experience

High school diploma or equivalent required; associate or bachelor’s degree in security management, criminal justice, or related field preferred.
Minimum 3–5 years of experience in an alarm monitoring center, dispatch center, or similar operations environment.
At least 1–2 years in a supervisory or leadership role preferred.

Skills & Competencies

Strong leadership and team management skills.
Excellent communication and decision-making abilities.
Ability to work under pressure and manage multiple priorities.
Proficiency in alarm monitoring systems and dispatch software.
Detail-oriented, reliable, and adaptable to shift work.

Certifications (Preferred but Not Required)

PERC (Permanent Employee Registration Card) or ability to get one
Additional Security License (required by State of Oregon)

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security operations manager jobs in batavia il

Operations Manager

Operations Manager- ORD

Manager of Security Engineering & Operations

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