Position Summary: Family Service Society, Inc. is looking for an Administrative Assistant for our front desk on a daily basis and to perform a variety of administrative and clerical tasks. This position will be based mainly in our Bath office. However, travel to the Corning and/or Hornell offices may be requested on occasion.
As an Administrative Assistant, you will be the first point of contact for our organization. You will welcome clients and greet people who visit the office. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls.
To be successful as an Administrative Assistant, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. This role may require working 2 evenings per week. Ultimately, an Administrative Assistant’s duties and responsibilities are to ensure the front desk welcomes clients positively, and executes all administrative tasks to the highest quality standards.
Position Responsibilities: In this dynamic role, you will be the first point of contact for clients, greeting and welcoming them as they arrive at the office, checking them in and out, and ensuring they feel valued and attended to. You will be responsible for answering, screening, and forwarding incoming phone calls, as well as making reminder calls to clients about upcoming appointments. Additionally, you'll provide basic and accurate information both in person and via phone or email.
Daily tasks will also include receiving, sorting, and distributing mail and deliveries, as well as ensuring office security by following safety protocols and managing access through the reception desk. You will maintain therapists' calendars, ensuring appointments are accurately scheduled, and handle various clerical tasks such as preparing paperwork, data entry, filing, photocopying, transcribing, and faxing.
Hours: Full-time, 35 hours per week, Monday through Thursday.
Agency Culture: With over 100 years of operation in Steuben County and surrounding areas, Family Service Society, Inc. attributes its success and longevity to a compassionate workforce, community partnerships, and quality services. The Director of Program Operations plays a crucial role in maintaining an inclusive and positive work environment. Tasked with guiding and supporting department directors and associated programs using a strengths-based and trauma-sensitive approach, the Director contributes significantly to the agency's continued success.
Education and Experience Requirements: The ideal candidate for this position will have proven work experience as a Receptionist, Front Office Representative, or in a similar role, with hands-on experience using office equipment such as fax machines and printers. A professional attitude and appearance are essential, as well as strong written and verbal communication skills to interact effectively with clients and colleagues. You should be resourceful and proactive when challenges arise, demonstrating excellent organizational abilities. The role requires someone who is adept at multitasking, managing time efficiently, and prioritizing tasks to keep the office running smoothly. A customer service-oriented attitude is key, as well as the ability to remain calm and helpful in busy situations. An Associate’s Degree in a related field will be considered an asset. If you're a self-motivated, detail-oriented individual with a passion for providing top-notch service, we encourage you to apply!
Employment Opportunity Policy: Family Service Society, Inc. is committed to providing a nondiscriminatory employment environment for its employees. The policy of Family Service Society, Inc. is to fully comply with applicable federal, state, and local laws, rules, and regulations in the area of nondiscrimination in employment. Discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), sexual orientation, gender identity, gender national origin, disability, age, genetic information, gender expression, military, and veteran status is prohibited.
Employee Benefits: Full-time Employee Benefits: Family Service Society, Inc offers robust benefit options to help you maintain overall health and well-being.:
- Medical – 5 different plans are offered to allow employees to choose the right coverage for them
- Dental
- Vision
- Flex Spending Account
- Life Insurance
- Optional Life Insurance
- 401(K) and Matching
- Employee Assistance and Wellness Program
In addition to these benefits full-time employees are given a generous amount of paid time off.
- Vacation, Sick, Floating Holidays, Personal Time, Bereavement Leave
- 12 Paid Holidays/Year
Our Mission Statement: Family Service Society, Inc. provides professional counseling and community services that empower individuals and families to deal more effectively with their challenges, enhancing the quality of their lives.
Our Values: Empowerment, Integrity, Excellence, Respect, Compassion, and Transparency
Pay: $16.75 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What interests you about this position?
Experience:
- Medical receptionist: 1 year (Required)
Ability to Commute:
- Bath, NY 14810 (Required)
Ability to Relocate:
- Bath, NY 14810: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
