The Senior Director of Clinical Operations provides strategic leadership and administrative oversight for clinical support, allied health departments, and patient wellness services. Reporting directly to the Chief Operating Officer (COO), this role ensures daily operational efficiency, fiscal responsibility, and strict regulatory compliance across key areas, including Imaging, Laboratory, Pharmacy, and Wellness Center (Therapy Services & Fitness/Spa).
Requirements:
- Master’s degree in Healthcare Administration, Business, Nursing or a related clinical or health-science discipline.
- American College of Healthcare Executives (ACHE), Certified Nurse Executive and Lean Six Sigma Green or Black Belt certifications preferred.
- 10 years of progressive operational healthcare management experience overseeing multi-disciplinary teams, allied health departments, or large-scale wellness/therapy operations.
Responsibilities:
Operational & Clinical Leadership:
- Allied Health Oversight: Direct daily operations of Imaging, Laboratory, and Pharmacy to maximize throughput, optimize scheduling, and minimize patient wait times.
- Wellness Center Operations: Oversee clinical therapy services (Physical, Occupational, or Speech Therapy) and fitness/spa programs, ensuring seamless client onboarding, safety protocols, and optimal utilization of exercise equipment.
- Cross-Functional Alignment: Serve as the core bridge connecting allied health, nutritional, and wellness departments with nursing and medical staff to streamline holistic patient care pathways.
Regulatory Compliance & Safety:
- Laboratory Quality: Ensure the clinical laboratory operates in strict accordance with Clinical Laboratory Improvement Amendments (CLIA) regulations, maintaining successful accreditation, proper proficiency testing, and robust quality control logs.
- Pharmacy Security: Oversee pharmacy operations to ensure 100% compliance with Drug Enforcement Administration (DEA) regulations, State Board of Pharmacy mandates, and USP <797>/<800> standards for sterile and hazardous drug compounding. Ensure rigorous controls on scheduled substances.
- Clinical Therapy Regulations: Ensure the Wellness Center's therapy services comply with state practice acts, HIPAA privacy standards, and CMS billing compliance for rehabilitative services.
- Accreditation Readiness: Maintain continuous "survey readiness" for healthcare accreditation bodies like The Joint Commission (TJC), alongside CMS Conditions of Participation.
Performance & Quality Improvement:
- Metric Optimization: Define and track department-specific Key Performance Indicators (KPIs), such as lab turnaround times, pharmacy dispensing accuracy, and therapy patient discharge outcomes.
- Process Engineering: Lead Lean, Six Sigma, or PDSA (Plan-Do-Study-Act) cycles to identify operational bottlenecks, reduce waste, and improve clinical and wellness outcomes.
Financial Management & Strategy:
- Fiscal Responsibility: Develop, justify, and manage multi-million dollar annual operational and capital budgets across all assigned cost centers.
- Revenue Generation: Optimize billing for therapy services and explore commercial revenue opportunities for personal training programs and retail nutritional options.
- Vendor Management: Negotiate and manage external service contracts for high-value capital assets and pharmaceutical suppliers.
Schedule:
Monday - Friday
Pay Range:
$135,000 - $202,000
A Work Experience with Purpose
Woman’s is one of the largest specialty hospitals in the country dedicated to the care of women and infants. Nationally recognized (https://www.womans.org/about/quality-care-safety/accreditations) for exceptional patient care, innovative programs, and a supportive work environment, we consistently exceed state and national benchmarks for patient satisfaction—a reflection of our commitment to those we serve.
We’re home to Louisiana’s largest delivery service and perform thousands of procedures annually, including over 8,500 surgeries and 35,000 breast procedures. Woman’s was the first hospital in the Baton Rouge area to earn Magnet designation for nursing excellence, and we’re honored to be named one of Modern Healthcare’s Best Places to Work in Healthcare year after year.
We are proud of the care our staff provides to patients—and to one another—every day.
If you have any questions or would like to connect with me directly, please e-mail [email protected] (mailto:[email protected]).
Woman’s Hospital is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
