Top 10 Entry level technical support Jobs in Baton Rouge, La

IT Support Desk Operator
The Reynolds Company —Baton Rouge, LA
- Full-time
- Office
- Windows
- Continuous improvement
Quick Apply
IT Support Specialist - Baton Rouge
Bellwether Technology —Baton Rouge, LA
- $20 an hour
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Windows
- Mileage reimbursement
- Paid holidays
Quick Apply
Associate Engineer
General Informatics —Baton Rouge, LA
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- 401(k)
12d
Technical Support Specialist
Louisiana Community and Technical Colleges System —Baton Rouge, LA
- Full-time
- Classroom
- Computer science
- Computer Science
- Health insurance
- Dental insurance
PROGRAM SPECIALIST-SOCIAL SERVICES
LDH-Medical Vendor Administration —Baton Rouge, LA
- $3,720 - $6,703 a month
- Research
- Administrative experience
- Bachelor's degree
- Paid parental leave
- Paid holidays
4d
Operations Specialist
East Baton Rouge Parish School System —East Baton Rouge Parish, LA
- Computer literacy
- Research
- Mid-level
Customer Service Representative
HASC PERSONNEL SERVICES INC —Brusly, LA
- Laboratory
- Microsoft Outlook
- Ability to walk for extended periods

Discover related jobs

Based on your search for entry level technical support jobs.

IT Support Desk Operator
The Reynolds Company —Baton Rouge, LA
Helpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-…
Quick Apply
Technical Support Specialist
Louisiana Community and Technical Colleges System —Baton Rouge, LA
A baccalaureate degree with twenty-four semester hours in computer science, management information systems (MIS), quantitative business analysis-computer…

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply
Desktop Support
CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
$24 - $29 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for entry level technical support in baton rouge, la

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

entry level technical support jobs near baton rouge, la

Associate Engineer jobs in Baton Rouge, LA

IT Support Specialist jobs in Baton Rouge, LA

Program Specialist jobs in Baton Rouge, LA

IT Support jobs in Baton Rouge, LA

Technical Support Specialist jobs in Baton Rouge, LA

Associate Engineer jobs in South Carolina

Associate Engineer jobs in Gilbert, AZ

Associate Engineer jobs in Charlottesville, VA

Clinical Research Associate jobs in Denver, CO

Associate Engineer jobs in Antioch, CA

Remote Chat Customer Service jobs in Miami, FL

Customer Service Representative jobs in Cape Coral, FL

Medical Sales Representative jobs in Georgia

Customer Service Representative jobs in Stockton, CA

Patient Service Representative jobs in Las Vegas, NV

Customer Service Representative jobs in Riverdale, GA

Customer Service Representative jobs in Katy, TX

It jobs in Lewisville, TX

It Support Specialist jobs in Greenville, NC

It Manager jobs in New Jersey

IT Support Desk Operator

The Reynolds Company -
Baton Rouge, LA

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Customer relationship building
Customer support

Full Job Description

IT Help Desk Support, Tier 1

Position Summary
The IT Help Desk Support, Tier 1 role serves as the front line of the IT experience for internal customers across the company. This position is responsible for delivering responsive, professional, and solutions-oriented support to employees in the office, warehouse, and field. Success in this role requires not only solid technical troubleshooting skills, but also strong customer service, clear communication, follow-through, and the ability to build trusting relationships with users.
This role is expected to resolve common technology issues efficiently, document work thoroughly, and create a positive support experience that helps employees stay productive. In addition to day-to-day ticket resolution, this position contributes to continuous improvement by identifying recurring issues, improving documentation, and helping strengthen the connection between IT and the business.

Key Responsibilities

Deliver excellent internal customer service by responding to employees with professionalism, urgency, empathy, and a genuine focus on solving problems and supporting productivity.
Serve as the first point of contact for help desk requests involving hardware, software, network access, mobile devices, printers, RF devices, and business systems.
Build positive working relationships with users across all areas of the business, including field and operational teams, by being approachable, communicative, and dependable.
Resolve as many issues as possible at first contact while ensuring users feel heard, informed, and confident in the support being provided.
Communicate clearly with non-technical users, set appropriate expectations, and provide timely follow-up until issues are resolved or properly handed off.
Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system to support knowledge sharing and reduce repeat work.
Escalate issues appropriately with complete context, strong documentation, and a clear summary of actions already taken.
Identify recurring issues, service gaps, or process breakdowns and contribute ideas for long-term fixes, standardization, automation, or training.
Assist with onboarding, user training, and day-to-day guidance to help employees use systems and tools effectively and reduce preventable support requests.
Maintain accurate records for supported hardware, software, and other assigned IT assets.
Support basic server, backup, or administrative tasks as assigned by the IT team.
Follow all company policies and standards, including safety, security, and data protection requirements.

Qualifications and Preferred Experience
Education and experience should be consistent with an entry-level IT support role while demonstrating the interpersonal skills needed to represent IT well across the organization.

Minimum of 1 year of experience in help desk, technical support, customer support, or another user-facing IT role.
Experience working in a fast-paced environment where responsiveness, service quality, and follow-through are important.
Exposure to distribution, warehouse, field, or multi-site operations is preferred.
Demonstrated ability to work effectively with people at different levels of technical comfort and business responsibility.

Technical Skills

Working knowledge of Windows operating systems and desktop environments.
Basic networking knowledge, including connectivity, VPN, and general troubleshooting.
Hardware troubleshooting for PCs, printers, RF devices, and related peripherals.
Experience using ticketing systems and documenting support activity clearly and consistently.
Basic mobile device support.
Helpful but not required: familiarity with warehouse, distribution, or multi-site technology environments, kiosk environments, RF scanning devices, or entry-level user account administration, backup, or server support.

What Success Looks Like

Internal customers feel supported, respected, and confident that IT is helping them solve problems.
Issues are resolved quickly and professionally, with strong first-contact resolution where appropriate.
Users receive clear communication and timely follow-up.
Tickets are well documented and useful for future reference.
Repeat issues are identified and reduced over time.
Stronger working relationships are built between IT and employees across the business, including the field.
Senior IT resources are freed up by effective handling of Tier 1 support issues.

Quick Apply

Refine Your Search

entry level technical support jobs in baton rouge, la

IT Support Desk Operator

IT Support Specialist - Baton Rouge

Associate Engineer

Technical Support Specialist

PROGRAM SPECIALIST-SOCIAL SERVICES

Operations Specialist

Customer Service Representative

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for entry level technical support in baton rouge, la

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected