Work Place Flexibility: Onsite
Legal Entity: Entergy Services, LLC
Job Summary
The Senior Manager, Transmission Customer Services, Risk & Reliability provides strategic leadership for Entergy’s Transmission Customer Services organization and Transmission Risk & Reliability functions. The role leads customer engagement for Tier 1 industrial, nuclear, and specially designated transmission‑served customers while driving system reliability, risk‑mitigation practices, execution readiness, and cross‑functional operational alignment across Power Delivery.
The leader ensures customer expectations, transmission asset maintenance, operating event reviews, and risk‑management processes are consistently applied to support safe, reliable, and customer‑focused transmission service.
Leadership & Role Attributes
Change Agent & Customer Advocate
- Passionately customer‑centric and committed to advocating for customer needs.
- Leads with a mindset of continuous improvement and drives change that enhances service quality, collaboration, and customer outcomes.
Cross‑Functional Aptitude
- Demonstrates interest and ability to work across many disciplines including technical areas, commercial topics, customer service, planning, operations, asset management, engineering, and project delivery.
- Comfortable navigating complex organizational relationships and multi‑functional processes.
Internal Process & Relationship Builder
- Understands how internal organizations work together and prioritizes building effective cross‑functional relationships.
- Works closely with key Entergy partners such as Asset Management, Planning, Operations, Engineering, Project Management & Construction, and Operating Company leadership teams including Economic Development, Industrial Accounts, Distribution Operations, and Large Power Services.
Customer Engagement & Communication Excellence
- Engages customers effectively, demonstrating genuine interest in their business and service expectations.
- Clearly communicates and rolls up information to convey complex issues at a high level.
- Strong aptitude for performance monitoring, commercial agreements, customer advocacy, and strategic communication.
- Understands the Entergy organization and how its teams work collectively to support customer needs.
Visible Leadership Presence
- Demonstrates strong executive presence with employees and customers.
- Asks probing questions, drives accountability, and moves the organization toward effective decision‑making and action.
Knowledge Platform & Learning Aptitude
- Possesses a solid foundational knowledge platform with the ability and interest to learn deeper technical, commercial, and process‑related topics.
- Able to conceptualize issues, understand root‑cause drivers, communicate complex subjects clearly, and navigate enterprise processes to solve problems and support strategic initiatives.
Technical Knowledge Areas
- Relaying fundamentals
- Substation and line equipment
- Engineering standards
- Maintenance programs and reliability practices
- Root cause and corrective action processes
- Transmission planning strategies supporting customer service
- Regulatory and commercial frameworks associated with transmission service and related agreements
MINIMUM REQUIREMENTS:
Minimum Education:
- Bachelor's degree Engineering required.
- Preferred: Electrical Engineering degree or MBA
Minimum Experience:
- Minimum of ten (10) years of progressively responsible experience in the utility industry.
- Managerial supervisory experience required as part of progressive responsibilities.
- Preferred: Experience with Transmission and MISO tariffs.
Minimum Knowledge, Skills, and Abilities:
- Excellent leadership skills to guide, mentor, and build an organization;
- Strong communicator both at tactical and strategic levels with experience discussing complex topics in a simple, easy-to-understand way;
- Demonstrated teamwork skills and ability to execute projects in a matrix organization;
- Strong, demonstrated writing and presentation skills.
Any Certifications, Licenses, etc.:
An Equal Opportunity Employer, Minority/Female/Disability/Vets.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
