Top 8 Help desk technician Jobs in Bay City, Mi

Desktop Support Engineer (Level 2)
NSC Global —Bay City, MI
- Urgently hiring
- 5 years
- Research
- Mid-level
4d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Freeland, MI
- $20 - $27 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply
Petroleum Field Service Tech 2 (Reese, MI)
DHT Employee Leasing Company LLC —Reese, MI
- Extended hours
- Clean driving record
- Customer service
- Mid-level
- Paid holidays
- Health insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Freeland, MI
OR 5+ years verifiable field experience in I.T./Telecom. Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable…
$20 - $27 an hour
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
12d

Show more jobs in cities nearby

I want to receive the latest job alert for help desk technician in bay city, mi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

help desk technician jobs near bay city, mi

Service Technician jobs in Reese, MI

Desktop Support Technician jobs in Chandler, AZ

Desktop Support Technician jobs in Gary, IN

Desktop Support Technician jobs in Nashville, TN

It Support Specialist jobs in San Diego, CA

Desktop Support Technician jobs in Queens, NY

Child Support Agent jobs in North Carolina

Veterinary Technician jobs in Richmond, VA

Recovery Support Specialist jobs in Connecticut

Oil Field jobs in Florida

Field Technician jobs in San Diego, CA

Behavior Technician jobs in Modesto, CA

Emergency Department Technician jobs in San Francisco Bay Area, CA

Field Technician jobs in San Antonio, TX

Field Technician jobs in Athens, GA

Field Technician jobs in Florida

Service Technician jobs in Lexington, KY

Electronics Technician jobs in Denver, CO

Cvs Pharmacy Technician jobs in Chicago, IL

Service Technician jobs in Ashburn, VA

Desktop Support Engineer (Level 2)

NSC Global -
Bay City, MI

Apply Now

Job Details

Full-time
4 days ago

Qualifications

Research

Full Job Description

Overview:

NSC Global is currently looking for a Desktop Support Engineer to join our growing company.

NSC Global provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Our goal is to partner with world-class enterprises, helping them become more agile, create commercial advantage and build quality through design, deployment, support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London, UK and a US headquarters in New York, NY. Please review our website at www.nscglobal.com for more information on our organization.

POSITION: Desktop Support Engineer

JOB TYPE: Direct Hire (W2) with NSC Global
START DATE: IMMEDIATELY

Responsibilities:

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups. May require an associate’s degree in a related area or 5+ years of experience in the field or in a related area. Familiar with a variety of the fields’ concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Position Description:

Field incoming help requests from end users via both telephone and work orders in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to help requests.
Develop help sheets and knowledge base articles for end users.
Perform related duties consistent with the scope and intent of the position

Qualifications:

Knowledge & Experience:

Knowledge of basic computer hardware.
Experience with desktop operating systems including Microsoft, and Mac OS X
Extensive application support experience.
Working knowledge of a range of diagnostic utilities.
Good understanding of the organization's goals and objectives.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Strong documentation skills.

Personal Attributes:

Ability to conduct research into a wide range of computing issues as required.
Ability to absorb and retain information quickly.
Ability to present ideas in user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Exceptional customer service orientation.
Experience working in a team-oriented, collaborative environment.

Soft Skills:

Thought Process: Able to understand technical concepts and can develop ways to help others learn. Ability to solve complex problems with innovative solutions. Ability to manage multiple priorities. Ability to quickly and proactively gain an understanding of the client's business problems and deliver solutions and recommendations to solve.
Interpersonal: Excellent customer service, technical, organizational, and communication skills - in person and on the phone; effective listening and team orientation. Able to persuade, influence and negotiate with staff and vendors in critical situations. Able to motivate others and work cooperatively in a group to achieve common goals.
Physical: Able to sit at a desk and grasp writing instruments. Able to manipulate fingers to perform keyboard strokes on a computer. Mobile between buildings. Must also be able to lift 40lbs without issue and move it from under a desk to a cart and vice versa.

Apply Now

Refine Your Search

help desk technician jobs in bay city, mi

Desktop Support Engineer (Level 2)

Now Hiring IT and Telecom Field Technicians

Petroleum Field Service Tech 2 (Reese, MI)

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for help desk technician in bay city, mi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected