POSITION PURPOSE
Perform numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks while promoting the bank’s products and services and providing excellent customer service.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
-
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
-
Represents the bank in a courteous and professional manner.
-
Receives and processes deposits.
-
Receives and processes loan payments.
-
Cashes checks and other negotiable instruments for clients.
-
Examines documents for endorsements and negotiability.
-
Processes transfers between accounts.
-
Sells traveler’s checks, official checks, and money orders.
-
Processes credit card cash advances.
-
Verifies and balances cash daily.
-
Detects and resolves discrepancies promptly.
-
Offers other Bank products to meet customer needs and strengthen the relationship.
-
Has no more than one proof error within a 30-day period.
-
Follow Teller procedures consistently and adheres to compliance requirements.
-
Other duties as assigned.
-
Assumes responsibility for establishing and maintaining effective, professional business relations with clients.
-
Ensures that client requests and inquiries are promptly resolved.
-
Operates online teller terminal.
-
Maintains privacy of customer information.
-
Ensures that the Bank’s quality reputation is maintained and projected.
-
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
-
Assists area personnel as required.
-
Assists with training or orientation as needed.
-
Keeps supervisor informed of area activities and of any problems or concerns.
-
Completes required reports and records accurately and promptly.
-
Attends meetings and training classes that may be held on weekdays, evenings, and/or Saturdays.
-
Assumes responsibility for related duties as required or assigned.
-
Performs night drop functions as assigned.
-
Performs related clerical duties as assigned.
-
Ensures that work areas are clean, secure, and well maintained.
-
Cross sells Bank products and services.
PERFORMANCE MEASUREMENTS
-
Teller functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.
-
Cash is balanced and any discrepancies promptly resolved. A balancing record that meets established standards is maintained.
-
Good business relations exist with clients. Client problems and inquiries are courteously and promptly resolved.
-
Good working relationships and coordination exist with area personnel and with management. Assistance is provided to other Tellers and staff as needed. Supervisors are appropriately informed of area activities.
-
Required reports and records are accurate, complete, and timely.
-
Consistently strives to develop new client relationships as well as strengthen existing client relationships by identifying opportunities to sell Bank products and services.
-
The Bank’s professional reputation is maintained and conveyed.
QUALIFICATIONS
EDUCATION/CERTIFICATION:
High school graduate or equivalent.
REQUIRED KNOWLEDGE:
Understanding of Bank operations preferred.
PROFICIENCIES:
Mentor Program
DNA Standard/UX
All required training and webinars in 90-day plan
CTR/MIL understanding
IVIEW
Product Knowledge
ATM Balancing
WITS/Wires – min. domestic
Risk Management Skill
Dual Control
EXPERIENCE REQUIRED:
At least one year of related experience/cash handling required.
Previous Teller experience preferred.
SKILLS/ABILITIES:
Good communication skills.
Professional appearance, dress, and attitude.
Good math skills.
Good typing skills.
Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
TALKING:
Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.
AVERAGE HEARING:
Able to hear average or normal conversations and receive ordinary information.
FINGER DEXTERITY:
Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together.
REPETITIVE MOTION:
Movements frequently and regularly required using the wrists, hands, and/or fingers.
AVERAGE VISUAL ABILITIES:
Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.
PHYSICAL STRENGTH:
Sedentary work; sitting most of the time. Exerts up to 10 to 25 lbs. of force occasionally.
No hazardous or significantly unpleasant conditions (such as in a typical office).
MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION
REASONING ABILITY:
Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
MATHEMATICS ABILITY:
Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
LANGUAGE ABILITY:
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
