Who We Are Looking For
Job Title: RN Patient Access Coordinator
Schedule: Monday - Friday 8:30am - 4:30pm
The RN Patient Access Coordinator plays a key role in the Patient Access Department, managing the clinical and operational coordination of hospice admissions from referral through admission. This position collaborates with referral sources, providers, and interdisciplinary teams to ensure timely, well-coordinated transitions into hospice care. Responsibilities include conducting admission assessments, developing individualized care plans, coordinating medical services and equipment, and providing education and support to patients and families, while maintaining strong partnerships and ensuring accurate documentation and high-quality care delivery.
Duties and Responsibilities:
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Collaborates with case managers and discharge planners to coordinate hospice services based on the needs of the patient.
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Coordinate and verify required medical and financial documentation to ensure appropriateness for Hospice services.
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Coordinate care with providers to determine terminal diagnosis, medications, comfort pack, treatments, and other orders (such as required medical equipment) necessary for patient care and comfort.
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Complete the pre-clinical outline to prepare for admission and oversee the Plan of Care initiation.
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Maintain positive networking relationships with external providers, vendors, and other referral sources.
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When admitting patients to the program, present a comprehensive overview of the Hospice program and review the function of the interdisciplinary team. Complete and obtain consents and provide extensive communication to all necessary Hospice staff members.
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Provide education and instructions to patients and families regarding medical issues that may arise due to the patient’s terminal condition. Utilize all elements of the nursing process to provide systematic assessments focusing on pain control and symptom management.
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Guide patients/families in preparation for coping with the physical, emotional, and psychological events that may be involved in the end-of-life transition process.
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Provide timely visits in all care settings as needed during assigned shift. Complete, maintain and submit accurate and thorough clinical documentation regarding patient’s condition and care. Record pain and symptom management actions and report changes in patient’s condition or other outcomes as appropriate.
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Communicate patient needs and changes in patient’s condition to medical providers, the clinical nursing team, and other members of the IDG group. Advocate on behalf of the patient with external providers as appropriate to ensure a continuous comprehensive plan of care.
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Graduate of an accredited school of nursing.
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3-5 years of experience as a Registered Nurse with 1-2 years of recent medical surgical experience in an institutional setting, home care or skilled nursing facility. (preferred)
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Current RN licensure in NY State and valid NYS driver’s license.
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Ability to provide transportation for self and access any residence where patient may reside.
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Demonstrates excellent observation, nursing judgment and verbal and written communication skills.
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Understands hospice philosophy and issues of death/dying. Knowledge of the nursing principles of pain/symptom management. (preferred).
What benefits are offered?
In alignment with our mission, Hospice provides a wide range of benefits to ensure our employees have the personal tools needed in order to be successful. Hospice provides:
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Medical, Dental, Vision insurance, Supplemental Life Insurance & AD&D, Supplemental Short Term and Long Term Disability, 403B retirement, Employee Assistance Program, and more!
Hospice recognizes the value of having a much-needed work life balance.
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Hospice is proud to provide generous paid time off (PTO), sick time, and paid holidays!
We are also committed to helping our employees prepare for the future. We offer:
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Tuition reimbursement/assistance for college courses and continuing education programs.
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A 403b retirement savings plan! HOSC will match up to 3% of employee contributions.
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EOE, including disability/vets.
Hospice of Orange & Sullivan Counties Inc. provides an interdisciplinary approach to healthcare. While hospice care is not curative physically, we provide comfort and healing to the emotional and spiritual aspects of the patient. We also provide support and care for our families and caregivers as they navigate some of the most vulnerable times in their lives. Not only will your presence soothe for the moment, but you will be able to walk alongside your patients and their families and caregivers throughout their time on the hospice journey.
