Category/Area of Expertise: Retail Operations
Job Requisition: 378225
Address: USA-DE-Wilmington-4301 Concord Pike
Store Code: GF - Store Admin (2500004)
Who is Giant?
Born in the DMV, we've been here for over 88 years and counting. From our first store on Georgia Avenue to becoming the #1 grocer in the Baltimore-Washington area, we're proud of our local roots. Today we span across over 160 stores in D.C., Maryland, Virginia, and Delaware!
Our vision goes beyond the aisles. We're a proud partner to community organizations with a shared goal of enriching the lives of our neighbors and being the most trusted and loved local food retailer in our community.
POSITION SUMMARY
Experienced big-box supermarket managers and assistant managers are encouraged to apply.
Giant is hiring Assistant Store Managers! We want proven, experienced store leaders with a passion for customer service and a knack for driving sales.
ASMs are responsible for day-to-day operation and development of their store, including customer service, training and development of all store associates, labor management, inventory control, asset protection, shrink, store conditions, and performance management.
Giant food has three ASM classifications, including Customer Service Manager (CSM); Non-Perishable Manager (NPM); and Perishable Manager (PM).
WHAT YOU WILL DO
Grow Our People
- We care deeply about people, enjoy diversity and develop talent to get the best out of all of us
Obsess Over Customers
- We delight our customers with innovative products and experiences that support a healthier future for people and planet
Win Together
- We collaborate across boundaries to deliver on our strategy and purpose
Operational Excellence
- Manage daily operations of the Front End, Pickup & Customer Service areas and all associate hiring and development
- Plan, implement, and follow-up on weekly sales programs
- Manage, control, and track store payroll and budget, collaborating with management to meet sales, profit, payroll, and productivity goals; maintain and utilize payroll system to ensure accurate inputs, adjustments, and projections
- Ensure compliance with Giant programs and policies as well as local, state and federal food, labor and safety regulations
- Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance; engage store associates and department managers to meet store and company goals
- Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
- Expose part-time associates, department managers, and other management candidates to other skill areas; identify team leaders and promising internal candidates for further development
- Conduct store tours to evaluate store conditions vs standards and respond accordingly
- Supervise store operations as needed in absence of the Store Manager
As a Customer Service Manager, you will:
- Manage daily operations of the Front End & Customer Service areas and hiring and development
- Manage associate time & attendance records, absentee/tardiness control programs, and labor law compliance
- Engage store associates and department managers in order to meet store and company goals
- Train and develop Front End and Assistant Front End Managers; cover front-end cash accountability and monitor shrink areas
- Supervise store operations as needed in absence of Store Manager
- Review front end schedules prior to posting
- Manage store community relations programs
As a Non-Perishable Manager, you will:
- Manage daily operations of Grocery, Dairy, Frozen, HBC/GM, and Receiving departments.
- Ensure training & development of all Grocery, Dairy, Frozen, HBC/GM, and Receiving associates; review schedules of all new associates to ensure proper training opportunities
- Ensure accuracy of all receiving, monitor back-room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
- Develop working relationships with all direct vendors; understand delivery days and times of all direct vendors
- Participate in planning, implementation and follow up of weekly sales programs
- Manage inventories, gross profit, profitability, P&L and cost center management
- Perform inventory control to avoid overstock and out of stock
- Manage product storage and rotation to reduce spoilage and damage
- Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized
As a Perishable Manager, you will:
- Manage daily operations of Meat, Seafood, Deli, Produce, Floral and Bakery departments.
- Ensure training & development of all Meat, Seafood, Deli, Produce, Floral and Baker associates; review schedules of all new associates to ensure proper training opportunities
- Participate in planning, implementation and follow up of weekly sales programs
- Ensure accuracy of all receiving, monitor back-room organization and sanitation, ensure 100% compliance on store stamps/logs and monitor shrink
- Develop working relationships with all direct vendors; understand delivery days and times of all direct vendors
- Manage inventories, gross profit, profitability, P&L and cost center management
- Perform inventory control to avoid overstock and out of stock
- Manage product storage and rotation to reduce spoilage and damage
- Ensure grocery shelves, cases and fixtures are maintained, cleaned and organized
WHAT YOU WILL BRING
- A bachelor's degree in business concentration, such as Finance, Accounting, Marketing, Management, Business Administration, Supply Chain/Logistics, or others
- Prior work as an Assistant Store Manager and/or Store Manager in a nationally or regionally recognized grocery company and/or big box retail company
- Proficiency in scheduling, ordering, inventory, payroll, Profit & Loss (P&L) analysis, project management, and personnel management
- Knowledge of employment law, interview techniques, and general retail hiring practices
- Excellent communication, interpersonal, leadership, and organizational skills', the ability to acquire and keep the confidence of associates, customers, and management alike
- Experience managing an effective community relations program
- Staffers must be willing to work required hours, travel and take assignment within the regional business areas (Washington/Virginia/Maryland/Delaware)
Salary range is between $64,800.00 - $81,000.00
Why Giant:
We pride ourselves on cultivating a culture of care and offering opportunities to better yourself professionally and personally. We truly value the moments that matter most to our associates. Our guiding principles are GROW, CARE, BELONG.
GROW with us through benefits like tuition reimbursement, scholarship & grant programs, leadership development, career advancement, continuous learning opportunities and access to Market USA Credit Union.
Our CARE culture is built on a legacy of prioritizing people, offering comprehensive healthcare, life insurance, paid parental leave, wellness programs, a 401k plan with up to a 5% company match, paid time off, and employee assistance programs.
BELONG through Business Resource Groups (BRGs), rewards & recognition programs, community outreach, and countless volunteer opportunities that connect us with the communities we serve.
Join us and explore the full range of benefits available and become part of our 88+ year legacy. After all, food makes us a grocery store, but our people make us GIANT.
