Top 35 Customer service/dispatch manager Jobs in Beaumont, Ca

Customer Service/Dispatch Manager
Confidential —Riverside, CA
- $75,000 - $85,000 a year
- Full-time
- Bilingual
- Mid-level
- 3 years
- Paid holidays
- Disability insurance
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2d
Scheduler
PRIORITY AMBULANCE CALIFORNIA LLC —Redlands, CA
- $22 - $32 an hour
- Weekends as needed
- Customer service
- HIPAA
- Mid-level
Assistant Operations Manager
Riverside Transit Agency —Riverside, CA
- $93,629 - $145,124 a year
- Full-time
- Clean driving record
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
4d
Fleet Manager (Mon - Fri; 5PM - 3AM)
Hub Group —Perris, CA
- Up to $71,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- AD&D insurance
- Paid holidays
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Branch Manager
Sunstate Equipment Co., LLC —Colton, CA
- $102,000 - $135,000 a year
- CDL B
- Clean driving record
- 5 years
- Health savings account
- Paid holidays
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Field Technician
Coinstar —Moreno Valley, CA
- $23.72 - $28.00 an hour
- Weekends as needed
- Microsoft Word
- Clean driving record
- Microsoft Excel
- Paid parental leave
- Disability insurance
6d
Manager II, Operations, AMXL
Amazon.com Services LLC —Perris, CA
- $72,500 - $90,900 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
- AD&D insurance
- Health insurance
Special Inspector
GeoTek Operations Limited —Riverside, CA
- $30 - $40 an hour
- Schematics
- Construction site
- Mid-level
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Warehouse Administrator
Wayfair —Perris, CA
- $22.50 - $24.50 an hour
- Full-time
- English
- Mid-level
- Office
- Health insurance
- Dental insurance
Repair Dispatch Manager
U-Haul —Moreno Valley, CA
- $21 - $23 an hour
- Full-time
- Mid-level
- Team management
- Mechanical knowledge
- Profit sharing
- Paid holidays
Account Transportation Manager/ Driver Manager Perris, CA
Truline Corporation —Perris, CA
- Full-time
- Microsoft Excel
- 5 years
- Office
- Mileage reimbursement
- Paid holidays
Quick Apply
2d
PT Regional Driver
Zeeba Automotive Group, Inc. —Hemet, CA
- $16.90 - $20.00 an hour
- 8 hour shift
- Mid-level
- High school diploma or GED
- Ability to lift 50 pounds
- Paid sick time
Manager Field Ops
United Site Services —San Bernardino, CA
- $89,500 - $134,200 a year
- Full-time
- 5 years
- Mid-level
- Accounting
- Health savings account
- AD&D insurance
4d
Sales Trainee Sales - Outside Sales
Dixieline Lumber & Home Centers —Riverside, CA
- $26 - $36 an hour
- Full-time
- Marketing
- Residential
- Bachelor's degree
Quick Apply
Operations Supervisor
PRIORITY AMBULANCE CALIFORNIA LLC —San Bernardino, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Customer service
- BLS Certification
- Mid-level
Traffic Control Manager
Straight Arrow Traffic Control —Riverside, CA
- $80,000 - $100,000 a year
- Weekends as needed
- Background check
- Construction site
- 5 years
- Health insurance
- 401(k)
Quick Apply
4d
Mobile Collision Combo Tech
CarBodyLab —San Bernardino, CA
- Weekends as needed
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
EMT
PRIORITY AMBULANCE CALIFORNIA LLC —San Bernardino, CA
- $20.84 - $40.84 an hour
- CPR Certification
- Clean driving record
- Hospital
Class A Flatbed Driver
Ritchie Trucking Service Holdings, Inc. —Riverside, CA
- $26 - $32 an hour
- Overtime
- Clean driving record
- OSHA
- Construction site
Quick Apply
Sales Lead
Chico's —Riverside, CA
- $17.90 - $22.35 an hour
- Part-time
- 18 years or older
- Mid-level
- High school diploma or GED

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customer service/dispatch manager jobs near beaumont, ca

Customer Service/Dispatch Manager

Confidential
Riverside, CA

Quick Apply

Job Details

Full-time
$75,000 - $85,000 a year
2 days ago

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Bilingual
Customer communication
Teamwork
Customer retention
Team development

Full Job Description

We are seeking an experienced and customer-focused Customer Service & Dispatch Manager to join our growing HVAC and Plumbing team. This leadership role is responsible for overseeing the daily operations of our customer service and dispatch departments, ensuring service requests are scheduled efficiently and technicians are deployed effectively to maximize productivity and customer satisfaction.

The ideal candidate is a strong leader who thrives in a fast-paced environment, excels at problem-solving, and is passionate about delivering an outstanding customer experience. This individual will lead by example, fostering a culture of collaboration, accountability, and operational excellence while driving continuous process improvements that support business growth.

Key Responsibilities Leadership & Team Development

Lead, coach, and develop customer service representatives and dispatch personnel.
Establish performance expectations and provide ongoing feedback, training, and development opportunities.
Foster a positive, team-oriented culture focused on accountability, communication, and customer satisfaction.
Conduct regular team meetings and performance reviews.

Dispatch & Scheduling Management

Oversee daily scheduling and dispatch operations for HVAC and Plumbing service technicians.
Optimize technician routes, workloads, and schedules to maximize efficiency and responsiveness.
Monitor service capacity and make real-time adjustments to ensure customer commitments are met.
Coordinate emergency and priority service requests effectively.

Customer Service Excellence

Ensure customers receive professional, timely, and courteous service throughout every interaction.
Resolve complex customer concerns and service-related issues with urgency and professionalism.
Monitor customer feedback and implement strategies to improve the overall customer experience.
Maintain high service standards and support customer retention initiatives.

Operational Performance

Track and analyze key performance indicators (KPIs), including call volume, response times, schedule efficiency, technician utilization, and customer satisfaction metrics.
Identify opportunities to improve workflows, processes, and departmental performance.
Collaborate with service managers and field technicians to streamline communication and operational effectiveness.
Support revenue growth through effective scheduling, capacity planning, and operational oversight.

Administrative Responsibilities

Manage dispatch software and customer management systems.
Ensure accurate documentation of service calls, appointments, customer communications, and technician assignments.
Prepare reports and present operational metrics to leadership.
Maintain compliance with company policies and procedures.

Qualifications

3+ years of leadership experience in dispatch, customer service, service operations, or a related field.
Experience in HVAC, plumbing, home services, construction, or a similar service industry preferred.
Strong understanding of scheduling, routing, and dispatch operations.
Proven ability to lead and motivate teams in a fast-paced environment.
Excellent communication, conflict resolution, and customer service skills.
Strong organizational and multitasking abilities.
Proficiency with dispatch, scheduling, CRM, and customer service software.
Data-driven mindset with experience tracking and improving performance metrics.
High level of professionalism, accountability, and attention to detail.

PAY TRANSPARENCY:

The starting salary for this opportunity ranges from $75k-$85k. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility.

We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good-faith estimate for this position. It assumes a rate based on location and experience.

We are an Equal Opportunity Employer. We provide equal employment opportunities to everyone regardless of their race, ethnicity, beliefs, religion, marital status, gender, gender identity, citizenship status, age, veteran status, or disability.

Pay: $75,000.00 - $85,000.00 per year

Application Question(s):

Do you have experience with service titan, house call pro, etc.?

If not what platforms have you used?

Do you have experience managing dispatch operations for multiple technicians or service territories?
Do you have knowledge of HVAC and plumbing service workflows?

Language:

Bilingual (Preferred)

Work Location: In person

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Refine Your Search

customer service/dispatch manager jobs in beaumont, ca

Customer Service/Dispatch Manager

Scheduler

Assistant Operations Manager

Fleet Manager (Mon - Fri; 5PM - 3AM)

Branch Manager

Field Technician

Manager II, Operations, AMXL

Special Inspector

Warehouse Administrator

Repair Dispatch Manager

Account Transportation Manager/ Driver Manager Perris, CA

PT Regional Driver

Manager Field Ops

Sales Trainee Sales - Outside Sales

Operations Supervisor

Traffic Control Manager

Mobile Collision Combo Tech

EMT

Class A Flatbed Driver

Sales Lead

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