Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
Job Summary/Purpose
Investigates and resolves Liability, Workers' Compensation or Public-Damage-Recovery (subrogation) claims with generally less than $1,500 exposure ('fast-track' claims), while providing administrative support for those handling more complex claims (Specialists, etc.) by setting-up claim files, performing data-entry, setting-up payees as 'vendors,' processing claim payments, attaching documents to claims electronically, etc.
Job Duties/Responsibilities
- Investigates and either denies or negotiates/settles smaller Liability, Workers' Compensation or Public-Damage-Recovery (subrogation) claims (generally 'Fast track' claims) in accordance with best practices and company guidelines.
- Creates claim files in database for self and Specialists, perform data-entry, process claim payments to vendors and claimants, properly credit money received through Accounts Receivable process.
- Documents investigation results and all activity in appropriate claims management database. Scans and attaches documents to claims electronically for self and Specialists within team (Liability, Workers' Compensation or Public-Damage-Recovery).
- Interacts with vendors regularly (i.e.: those that repair vehicle rut damage, review medical bills for adherence to State workers' comp fee schedules). Interacts with internal field employees during claim investigations.
- Handles specific assignments and projects, such as maintaining DOT Vehicle Accident Log, tracking statistics/results on excel spreadsheets, coordinating department 'recycling' program, mailing Safety information to customers, distributing Claims instructional & contact packets of information to internal customers, serving on building Safety teams and as Fire Warden, presenting monthly status reports to management, etc.
- Participates in Safety training/reporting programs, on process improvement teams, on storm response teams and in acts of volunteerism.
Minimum Requirements
Minimum education required of the position
High School Diploma or equivalent required.
Desired: Associates degree.
Minimum experience required of the position
Associate Analyst-Claims: 3 years of property & casualty claims experience, litigation paralegal/secretarial work or equivalent experience.
Associate Analyst-Claims, Sr: 7 years of property & casualty claims experience, litigation paralegal/secretarial work or equivalent experience.
Minimum knowledge, skills, and abilities required of the position
Ability to investigate, evaluate, resolve, document and report-on high volume of small Liability, Workers' Compensation and/or Public-Damage-Recovery (subrogation) claims.? Understand elements of legal liability. Ability to communicate with all levels throughout an organization, accept push-back and criticism, say 'no' in response to customer/claimant/employee demands, prioritize work, operate word/excel/web-based/etc. computer applications, and understand when to bring issues to the attention of others through 'dotted-line' and formal reporting structures. Successfully answer required behavior-based questions.?
Any certificates, licenses, etc. required of the position
Licensed Claims Adjuster (may be secured after period of employment begins).
Desired: Claims, paralegal, administrative, secretarial, etc. certifications.
An Equal Opportunity Employer, Minority/Female/Disability/Vets.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.
Pay Transparency Notice:
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
