Job Title: Technical Training Specialist - Sr. Lead
Work Place Flexibility: Onsite
Legal Entity: Entergy Services, LLC
Note: This is an onsite position requiring in office work out of our offices in Beaumont, TX, Lake Charles, LA, The Woodlands, TX, or Conroe, TX. Those outside the areas listed would need to relocate; relocation assistance is not available for this posting.
JOB SUMMARY/PURPOSE
The Training Specialist delivers technical skills training and instruction to new and senior level craft personnel. The training is delivered in a progressive fashion beginning with fundamental skills to the most complex. Critical to this position is not only the ability to communicate effectively, but also to evaluate accurately a participant’s confidence and competency. This position weighs heavily when determining the advancement of craft personnel. This specific position will support Distribution Line, utility automation and safety mandated training as well as other training as assigned by Supervisor of Utility Learning and Development.
JOB DUTIES/RESPONSIBILITIES
- Conduct safety and technical skills training programs to ensure employees have the right knowledge of safety, policies and procedures, as well as the technical skills required to perform effectively in their jobs.
- Mitigate all risk associated with delivery of technical skills training and report safety violations.
- Evaluate employee and classification to determine the training curriculum needed for safe, compliant, and error free performance of their respective position. Support design and development and maintenance of new and existing safety, skills and technical training materials.
- Facilitate delivery of technical skills instruction for craft workers within the Distribution organization. The incumbent must be versed in various delivery formats including distance learning and knowledgeable of the subject matter in both theory and practical application.
- Must be able to effectively observe and evaluate performance of training participants. Ultimately, this person must be able to recommend progression or not in respect to the training participants’ abilities.
- Evaluate effectiveness of training processes and programs and provides feedback to management. Evaluates employee and provides feedback to employee and management.
- Communicate with stakeholders and industry experts to identify best practices on existing training courses and content, as well as requests for additional training courses and programs.
- Provide department personnel with training and assignment opportunities that allow for the development and expansion of their knowledge, skills, and abilities.
- Must be able to learn and utilize technology, provide support for training records reporting and other responsibilities as assigned by ULD leadership.
MINIMUM REQUIREMENTS
Minimum education required of the position
- Technical associate degree or equivalent utility experience.
- Preferred: Bachelor’s degree.
Minimum experience required of the position
- Technical Training Specialist: 6+ years utility industry experience (with strong distribution/line operations experience) with the ability to deliver, produce and develop training course material without a degree, or 3+ years of experience with a degree
- Technical Training Specialist, Sr: 8+ years utility industry experience (with strong distribution/line operations experience) with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree
- Technical Training Specialist, Sr Lead: 10+ years utility industry experience (with strong distribution/line operations experience) with the ability to deliver, produce and develop training course material without a degree, or 5+ years of experience with a degree
- Preferred:
- Experience in developing and administering training programs
- Distribution/line operations experience
Minimum knowledge, skills and abilities required of the position
- Strong Safety culture. Practical knowledge of technical skill to be taught. Able to perform technical craft techniques appropriate to the subject matter being taught. Able to effectively communicate in various mediums and various styles. Strong verbal and written communication skills. Strong presentation skills and public speaking. Good interpersonal skills. Customer Focus. Extensive intersystem travel required (up to 40%). Ability to manage multiple responsibilities and deliverables in a fast-paced environment. Ability to work with multiple levels of the organizational structure. Strong organizational skills with ability to manage multi-projects simultaneously. Must be willing to assume a storm restoration role and travel if necessary.
Any certificates, licenses, etc. required for the position
This position is designated as a Safety Sensitive position and is subject to mandatory pre-employment and random drug testing.
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An Equal Opportunity Employer, Minority/Female/Disability/Vets.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
