Company Overview
Legara Servicing provides administrative and operational support to FQHCs, therapists, and psychiatrists who work with underserved patients. By handling critical behind-the-scenes functions, such as billing, contracts, compliance, and scheduling, we enable community clinics and clinicians to focus on patient care, increase efficiency, and expand access to mental health services.
Position Summary
We are seeking an experienced, high performing Partner Relationship Manager to take full ownership of half of Legara’s day to day clinical operations. This role serves as the primary point of contact for a portfolio of 4 behavioral health partner clinics, managing client relationships and ensuring seamless service delivery across all operational functions. Reporting directly to the CEO and partnering with the Executive Assistant, the Partner Relationship Manager is a trusted leader capable of working autonomously, exercising sound judgment, and driving organizational efficiency in a fast-paced, fully remote environment. The ideal candidate is a natural relationship-builder, operationally sharp, highly trustworthy, and genuinely committed to the mission of expanding access to quality behavioral health care.
Essential Responsibilities
- Serve as the primary relationship owner for a portfolio of 4 behavioral health partner clinics
- Manage day to day operational needs of assigned clinics, including client communications, scheduling coordination, employee and contractor supervision, compliance follow through, and billing support
- Act as Manager on Duty (MOD) during designated coverage hours, ensuring professional and responsive client support
- Serve as the escalation point for clinic level issues, making real time decisions or triaging appropriately to the Executive Assistant or CEO
- Build and maintain strong relationships with clinic partners, anticipating needs and proactively addressing challenges
- Collaborate with the CEO, Executive Assistant, and Partner Relationship Owner to identify and implement process improvements and SOP development across the organization
- Track and manage operational tasks, projects, and clinic deliverables using Luvero project management software; maintain accurate and up to date project records
- Generate and review weekly operational reports; address opportunities with employees and present findings and recommendations to leadership
- Coordinate with the Partner Relationship Owner to ensure consistency and quality service and care across all client clinics
- Lead onboarding of new partner clinics, provide operational training, and troubleshoot minor technical issues
- Represent Legara with professionalism and strict confidentiality in all client-facing communications
- Maintain company records and documentation in accordance with established retention policies
- Travel to San Diego for company meetings and events (approximately twice per year, all expenses paid)
Required Skills & Qualifications
- 3+ years of management experience, preferably in a services based organization
- Demonstrated experience independently managing client or partner relationships
- Strong leadership and decision making skills; ability to act with confidence and without close supervision
- Proficiency with project management tools (Asana or equivalent)
- Mac/Apple proficiency with multiple years of experience strongly preferred
- Comfort with AI tools such as ChatGPT, Grok, Claude, or similar
- Excellent verbal and written communication skills
- Highly organized with strong multitasking ability
- Professional, discreet, and deeply client focused
- Accountable, self aware, and honest
- Reliable high speed internet connection and dedicated, distraction free home workspace
- Willingness to travel occasionally to San Diego
Ideal Skills & Qualifications
- Experience with general healthcare, behavior health, or health insurance
- Technology onboarding and training
- Experience working closely with C-suite executives
Location: Our team is fully remote!
Candidates must reside in Arizona, Texas, or Nevada.
Pay: $60,000 - $75,000, Commensurate with experience
Schedule: 8:00 AM - 5:00 PM PT / 10:00 AM - 7:00 PM CT (flexible options available)
Travel: Occasional travel to San Diego, CA (2× per year)
Job Type: Full-time
Our Culture & Management Philosophy
Legara is a growing company with founders who spent the last decade creating scalable solutions for community health clinics to deliver quality behavior healthcare. We exist to support our partnering health centers and clinicians so they can best serve the patients that depend on them.
Our leadership style pairs high standards with high empathy: we hold ourselves and our team to a strong standard of accountability, professionalism, and follow-through. Our team members enjoy working together to have a positive impact on the patients who genuinely need care. Our success comes from a team of caring and creative individuals who move quickly, take initiative, and work closely with senior leaders.
We’re very proud of our work culture; we employ and contract only with individuals who:
- Assume positive intent.
- Bring a positive attitude to the organization and to their team, curating such a positive environment that it is inherently contagious to the team members around them.
- Demonstrate accountability and ownership of responsibilities.
- Manage time well.
- Embrace and promote diversity and inclusion amongst teammates.
- Demonstrate a high level of professionalism in every interaction.
- Engineer solutions to obstacles and problems, seeking feedback from more senior leaders.
- Ensure that every relationship within the organization is highly professional, including all communications.
- Actively listen to team members' ideas and concerns.
- Thoroughly review inquiries and requests from team, responding timely and professionally.
- Anticipate needs of teammates, refining intended actions in advance.
- Bring concerns to senior leaders in a concise and professional manner, with proposed solutions based on available facts and data.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Flexible schedule
- Paid time off
Application Question(s):
- Tell us about your experience managing client or partner relationships. How many accounts or relationships were you responsible for, and how did you structure your workload?
- What project management tools have you used, and how have you applied them to track operational tasks and team responsibilities?
- We are looking for a partner relationship manager who is tech saavy and motivated to support our mission: enable clinicians to focus on patient care, increase efficiency, and expand access to mental health services. What background or experiences make you uniquely qualified or motivated to support this mission?
- The company pays for travel expenses to gather the team in San Diego for team building events a couple times a year. Are you open to occasional travel? What city do you live in? What airport is closest to you and approximately how far away from that airport are you (minutes)?
- Are you comfortable with a position that does not currently offer health insurance?
- Our team works primarily from company-issued Mac computers. What is your experience using Apple operating systems?
- In a couple sentences or less, tell us how you have utilized AI to be more efficient or accurate.
- Tell us about you! What do you like to do when you're not working?
Work Location: Remote
