Watertown Family Practice Associates, S.C.
Job Title:
Medical Assistant
Department/Location:
Nursing
FLSA Status:
Non-Exempt
Employment Status:
Pool/PRN
Reports To:
Lead Medical Assistant
Revision Date:
04/27/2021
Job Summary
Responsible for a variety of patient care, technical, clerical, and leadership related functions. Responsible for the clinic patient flow by assisting member of the patient care team and providing a broad range of health care services. As a member of the patient care team, the Medical Assistant is also aware of the psychosocial needs of patients and families.
Essential Functions
To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification. Shown duties are intended to be a representative summary of major duties and responsibilities.
Direct Patient Care Responsibilities
Provide patient care under supervision of a physician, NP, or PA relative to the patient’s age-specific needs and under various conditions. As an unlicensed assistant, the performance of a delegated medical act by the Medical Assistant must be “directed, supervised, and inspected” by the physician.
- Perform patient check in, including obtaining and recording vital signs, height, weight, chief complaint, brief relevant history including pain status, allergies, current medication, and any other pertinent information for specific age groups. Prepare patient for examination/procedure, as appropriate.
- Administer medications and immunizations orally, intramuscularly, subcutaneously, intradermally, and by inhalation as ordered by provider, asking for assistance from provider if unfamiliar with medication or procedure.
- Alert provider of patient’s/family’s questions or issues related to medication administration.
- Review medical records for up-to-date problem list including patient reported medication and allergies and diagnoses that are documented by physicians or providers.
- Understand that the stress of illness may alter patient behavior and ability to follow through on plan of health care; interact with respect including situations where patient and/or family display anger or distress.
- Provide support and comfort to patients and families during clinic visits and procedures as needed, including chaperoning during sensitive examinations.
- Promote patient welfare and independence by communicating through words and actions and understanding of patients’ reactions to the healthcare environment.
- Participate in patient education by providing standardized, structured written/verbal information to patients regarding procedures, preparation for diagnostic tests, and chronic disease conditions as instructed by provider.
- Refer patients who require further teaching interventions to a provider.
- Provide emergency care to patients when necessary, using basic life support and automated defibrillator equipment, maintaining basic CPR certification.
- Assist provider with procedures including those requiring aseptic and sterile technique.
- Assist with quality measures, including maintenance and recording of required daily equipment checks and calibration of equipment as needed in clinic.
- Document complete and accurate patient observations, care, and outcomes of interventions in the electronic medical record.
- Contribute to individual patient care planning for patients which range in age from infant to older adult.
- Comply with the WFP patient satisfaction, customer service, and care standards.
- Prepare/maintain medical records including ordering, filing, and copying when appropriate.
Supplies and Equipment Maintenance
- Clean and examine procedure tables, equipment, and other work areas following current infection control and/or isolation procedure guidelines.
- Stock nurse’s station and exam/procedure rooms as assigned. Inventory specialty items and initiate reorder of supplies as needed.
- Report non-functioning or defective equipment to supervisor.
- Ensure all supplies are up to date and replace expired materials as necessary following sterile processing procedures.
- Assist in the maintenance of patient education materials.
Professional Development & Continuing Education
- Complete all required competencies and maintain skill level.
- Recognize the need for continuous learning by attending staff development programs and workshops.
- Serve on task forces/committees as requested.
- Adhere to National Patient Safety goals.
Job Requirements
Education
Minimum: High School Diploma or equivalent. Completion of an accredited Medical Assistant program or Licensure as an LPN. In lieu of the above requirements, two (2) years of recent Medical Assistant experience and current CMA certification.
Preferred: Graduate of a certified medical office training course.
Work Experience
Minimum:
Preferred: One (1) year of experience as a CMA or LPN.
Required Knowledge, Skills & Abilities
Physical Requirements
- Knowledge of medical terminology
- Ability to learn computer and application skills as applicable to role
- Ability to make judgments in demanding situations
- Ability to react to frequent changes in duties and volume of work
- Effective oral and written communication skills
- Ability to listen empathetically and logically organize details
- Ability to manage multiple concurrent activities
- Commitment to respectful patient and family centered care
- Commitment to respectful treatment of all colleagues
- Commitment to patient privacy and safety
Medium – Ability to lift 50 lbs. maximum with frequent lifting and/or carrying objects weighing up to 50 lbs.
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Watertown, WI 53098 (Required)
Work Location: In person
