Top 12 Technical support analyst Jobs in Beavercreek, Oh

Network Support Analyst
Winsupply —Moraine, OH
- Full-time
- Computer literacy
- Mid-level
- Windows
Quick Apply
3d
Helpdesk Data Analyst
The Copper River Family of Companies —Beavercreek, OH
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health savings account
- Paid holidays
Quick Apply
4d
Service Desk Systems Analyst
Concept Plus —Dayton, OH
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Operations Center Analyst Associate, F-35 - Level 1
Lockheed Martin Corporation —Miamisburg, OH
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
- Paid jury duty
- Paid holidays
Help Desk Analyst (Tier I)
DINE SOURCE LLC —Wright-Patterson AFB, OH
- Full-time
- Mid-level
- Communication skills
- Commercial
- Disability insurance
- Health insurance
Quick Apply
Business Systems Analyst I
Kenco —Fairborn, OH
- Full-time
- Computer science
- Computer Science
- SQL
- Paid parental leave
- Health savings account
Senior IT Customer Support Analyst, Desktop Support
KBR —Beavercreek, OH
- Full-time
- Computer science
- Computer Science
- 5 years
- AD&D insurance
- Health insurance
2d
IT Support Analyst
CSafe Global —Monroe, OH
- Full-time
- Microsoft Outlook
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
14d
Help Desk Analyst :: Franklin or Madison
Software Technology Inc —Franklin, OH
- Mid-level
- Office
- Windows
Quick Apply

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Artificial Intelligence (AI) Enablement Analyst II
The Hillman Group —Parkdale, OH
Conduct license utilization reviews and identify optimization opportunities. Knowledge of software governance, access management, and license administration…
$1,280 a month
8d
IT Support Analyst
CSafe Global —Monroe, OH
Perform user onboarding and offboarding tasks, including account provisioning, license assignment, device setup, and access removal.
Quick Apply
14d

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Service Desk Analyst
Prepcloud —Columbus, OH
The ideal candidate will provide first-level technical support to end users, troubleshoot hardware and software issues, manage service requests, and ensure…
$28 an hour

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technical support analyst jobs near beavercreek, oh

Network Support Analyst

Winsupply -
Moraine, OH

Quick Apply

Job Details

Full-time
3 days ago

Qualifications

Computer operation
Phone communication
In-person customer service
Windows
Typing

Full Job Description

Company Description

Winsupply is in the business of creating and enabling entrepreneurs to achieve their dreams through wholesale distribution. Winsupply is a group of over 670 locally-owned companies that operate across a variety of industries, including HVAC, Plumbing, Electrical and more. The purpose of the support services campus is to eliminate obstacles and provide support to help our entrepreneurs succeed. Support service employees assist entrepreneurs in achieving their dreams through finance, accounting, IT, and other back-office operations.

Job Description

Position Summary

The purpose of the Network Support Analyst – Tier I is to ensure network connectivity, answer questions, and resolve computer problems for customers via telephone, occasionally in person, or electronically (remotely). Will provide customer assistance concerning the everyday use of computer hardware and software. Complex/high priority problems are elevated to Tier II Network Support Team Members for resolution when needed, but the Tier 1 Network Support Team Member is responsible for ensuring that an effective solution is provided to the user.

Accountabilities/Responsibilities

Monitors, analyzes, and resolves first level incidents related to enterprise network; discovers, diagnoses, troubleshoots, facilitates repair, and reports on problems with network devices
Takes client calls and works with remote sites to troubleshoot issues including but not limited to: PC’s, Monitors, Cisco IP Phones, Mobile Devices, Viruses, Printers, ISP modems, Web Browsers, Microsoft Office, Email, VPN, Cisco Routers, Cisco Switches, SD-WAN Routers, and EMV Devices
Escalates tickets to the Network Operations Center (NOC), when appropriate
Follows up on open tickets and keeps in contact with end user until issue is resolved
Continues to improve technical knowledge through on-going training and certifications
Monitors bandwidth utilization across entire WAN
Occasional PC reformats and standard installations
Performs additional duties as assigned
Ability to work Monday – Friday 9:30am-6:00pm

Competencies for Success

Analytical and Critical Thinking
Builds Customer Experience
Communication
Planning and Organizing

Qualifications

Minimum Qualifications

Associates or Bachelor’s Degree or related experience
1-3 years of related support experience preferred
Strong customer services skills
Work experience in a call center/help desk environment preferred
Strong customer services skills

Must possess interpersonal skills necessary to effectively handle customers in a positive, service-oriented fashion
Effective written and verbal communication skills
Great phone etiquette
Working knowledge of Windows operating systems
Working knowledge of Apple and Android phones + tablets preferred
Working knowledge of Apple Mac devices preferred
Good typing skills
Detail oriented
Good documentation skills
Strong adaptation skills
Excellent problem-solving skills
Must be able to work well with others
Must be able to learn and support new and fast-changing technologies
Must possess good work habits under pressure

Additional Information

Physical Demands

The physical demands here are representative of those that must be met to successfully perform the essential job functions with or without reasonable accommodations:

Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.
Ability to work a non-traditional schedule and be on-call for emergency situations
May need to travel occasionally

We are committed to inclusion, diversity, and equal employment opportunity, regardless of race, color, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, disability, veteran status, or any other factor protected by applicable federal, state, or local laws.

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Refine Your Search

technical support analyst jobs in beavercreek, oh

Network Support Analyst

Helpdesk Data Analyst

Service Desk Systems Analyst

Operations Center Analyst Associate, F-35 - Level 1

Help Desk Analyst (Tier I)

Business Systems Analyst I

Senior IT Customer Support Analyst, Desktop Support

IT Support Analyst

Help Desk Analyst :: Franklin or Madison

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