Top 38 Information technology manager Jobs in Beaverton, Or

Helpdesk Manager
Pacific Office Automation —Beaverton, OR
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
IT Operations Director (IT Manager 2)
Oregon Liquor & Cannabis Commission —Portland, OR
- $7,537 - $11,657 a month
- Full-time
- Hybrid work
- Background check
- Computer science
- Computer Science
- Paid holidays
- Loan forgiveness
14d
IT Manager
Cascade Management —Tigard, OR
- $90,000 a year
- Full-time
- Computer science
- Computer Science
- Office
- Paid holidays
- Disability insurance
2d
Lead Technology Asset Management
Nike —Beaverton, OR
- Full-time
- 5 years
- Office
- Analysis skills
Director of Information Technology
Precinmac —Tualatin, OR
- $185,000 - $215,000 a year
- Computer science
- Computer Science
- ERP systems
IT Manager, Help Desk
The Odom Corporation —Vancouver, WA
- $115,000 - $145,000 a year
- Pass drug screening
- Office
- 8 years
- Paid holidays
- Health insurance
Quick Apply
Associate Director of Information Technology, Support
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
- Up to $139,588 a year
- Full-time
- Google Workspace
- Computer Science
- Office
IT Manager, System Operations
WebMD —Portland, OR
- Full-time
- 5 years
- Bachelor of Science
- Windows
Quick Apply
12d
Associate Director of Information Technology, Infrastructure
EDUCATIONAL SERVICE DIST 112 —Vancouver, WA
- $114,732.80 - $143,208.00 a year
- Full-time
- Computer Science
- System design
- Office
IT Manager
Dynalectric Company —Portland, OR
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
- Paid holidays
- Disability insurance
13d
IT Administrator (Global Support)
PayRange —Portland, OR
- Full-time
- System design
- Mid-level
- Continuous improvement
Quick Apply
IT Manager/Front End Lead
Veriheal —Portland, OR
- $80,000 - $93,000 a year
- Full-time
- Hybrid work
- Google Workspace
- JavaScript
- Senior level
- Dental insurance
- Paid time off
Quick Apply
Technical Deployment Manager - West
CoreWeave —Hillsboro, OR
- $120,000 - $145,000 a year
- Full-time
- Travel
- Linux
- Senior level
- Paid parental leave
- Health savings account
Quick Apply
2d
Senior Manager, Manufacturing IT
Analog Devices —Camas, WA
- $148,800 - $204,600 a year
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Sr. Manager IT Infrastructure
nLIGHT —Camas, WA
- $120,000 - $150,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- PMP
- Paid jury duty
- Health savings account
IT Manager
APCON —Wilsonville, OR
- Monday to Friday
- Background check
- Computer Science
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Data Center Technical Team Leader
Milestone Technologies, Inc. —Hillsboro, OR
- Full-time
- English
- Mid-level
- Windows
9d
IT Service Delivery Lead
A-dec, Inc. (USA) —Newberg, OR
- Full-time
- Background check
- 5 years
- Bachelor of Science
- Opportunities for advancement
Quick Apply
Gresham Manufacturing Applications IT Leader / Service Delivery Manager
onsemi —Gresham, OR
- Online Application
- Computer Science
- 5 years
- Bachelor of Science
ServiceNow Platform Manager
Precision Castparts Corp. —Lake Oswego, OR
- Full-time
- Hybrid work
- 5 years
- Continuous improvement
- Travel

I want to receive the latest job alert for information technology manager in beaverton, or

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology manager jobs near beaverton, or

Helpdesk Manager

Pacific Office Automation -
Beaverton, OR

Quick Apply

Job Details

Full-time

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Life insurance

Qualifications

Mid-level

Full Job Description

Helpdesk Manager | Full-Time | On-Site|

Pacific Office Automation is the largest independently-owned document imaging and technology dealers in the nation. Since 1976, we have grown to over thirty branches located in eleven western states: OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX, & HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.

Position

Are you someone who knows your way around managing IT projects, has a high attention to detail, organizational skills, and can provide outstanding customer service? Come Join POA's dynamic and growing IT team! As Helpdesk Manager, you will be responsible for the successful delivery of our I.T. managed services customers’ Helpdesk. For this position, we are seeking an individual who possesses a unique mix of strong IT technical service, management and support abilities, within an IT ecosystem, combined with solid hands-on technical experience.

Responsibilities:

Monitor and respond quickly and effectively to requests received through the IT helpdesk.
Manage the operation and organization of the Helpdesk.
Conduct performance evaluations to monitor delivered results from the Helpdesk.
Attend team meetings with technical staff.
Mentor, coach and develop team members.
Document internal procedures.
Ask educated questions and listen to customers to determine root cause of issues.
Become a technical escalation for IT team members.
Train incoming staff.
Report significant and recurring issues to the tier-1-2-3 support team.
Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customer to ease in troubleshooting.
Advise team members on appropriate actions.
Follow standard help desk procedures.
Follow up with customers and users to ensure complete resolution of issues.
Redirect problems to correct resource.
Contribute to improving customer support by actively responding to queries and handling complaints
Evaluate and review the overall performance of the Helpdesk thru KPI’s.
Develop, evaluate and implement KPI’s.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Inform management of recurring problems.
Stay current with system information, changes, and updates.
Help update training manuals for new and revised software and hardware.
Develop a positive working environment.
Provide great customer experience.
Ensure customer services is timely and accurate daily.
Communicate, work, and collaborate with different stakeholders (Technicians, Customers, Technical Account Managers, and Sales Representatives)

Benefits

Advancement and growth into leadership roles
Team-player environment
Medical/Dental/Vision/Life insurance plans
Matched 401k
PTO, Vacation, Sick Leave
FSA program

Our Commitment to Diversity and Inclusion

Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.

#LI-Onsite

Quick Apply

Refine Your Search

information technology manager jobs in beaverton, or

Helpdesk Manager

IT Operations Director (IT Manager 2)

IT Manager

Lead Technology Asset Management

Director of Information Technology

IT Manager, Help Desk

Associate Director of Information Technology, Support

IT Manager, System Operations

Associate Director of Information Technology, Infrastructure

IT Manager

IT Administrator (Global Support)

IT Manager/Front End Lead

Technical Deployment Manager - West

Senior Manager, Manufacturing IT

Sr. Manager IT Infrastructure

IT Manager

Data Center Technical Team Leader

IT Service Delivery Lead

Gresham Manufacturing Applications IT Leader / Service Delivery Manager

ServiceNow Platform Manager

I want to receive the latest job alert for information technology manager in beaverton, or

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected