Summary/Objective:
The Site Operations Manager assumes a pivotal role in overseeing the operations of a prominent location for a nationwide transportation and parking management company. This multifaceted position involves planning, coordinating, and supervising daily operations, while also contributing to the development of location policies, procedures, goals, and objectives. The Site Operations Manager plays a vital role in managing financial records, ensuring safety on the property, training and supervising staff, and maintaining equipment. This role requires adaptability to various shifts while handling multiple responsibilities, including record-keeping, personnel management, and customer communication. The manager accomplishes property/properties’ objectives by managing customer interactions, staff; scheduling, planning, and evaluating property activities.
Duties:
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe, secure, and legal work environment; developing personal growth opportunities.
Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing safety, systems, policies, procedures, time and attendance, schedule building, adhering to site hourly budget, and productivity standards.
Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. (Non-VA locations)
Maintains quality service by enforcing Parking Veterans’ quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; training; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; and participating in professional societies.
Contributes to team effort by accomplishing related results as needed.
Maintains equipment standards by monitoring operational working order, securing equipment storage, maintaining stock of daily supplies, and replacing used or non-operational equipment.
Communicate with the assistant manager and parking lead daily to ensure operations and quality of service standards are maintained.
Maintains communication with the contract manager to ensure performance expectations are being met; submission of report logs, claims procedures, and various daily activities.
Responsibilities:
Manage, implement, and supervise all daily parking operations
Organize, maintain, and reconcile financial records using both manual and automated methods
Oversee the claims process to limit and reduce liability and maintain overall property safety
Train, supervise, counsel, schedule, and evaluate parking attendant staff
Assist in setting up special event parking programs
Provide technical assistance and work direction to support personnel
Ensure equipment upkeep and property maintenance
Operate office equipment such as computer terminals, calculators, and copiers
Prepare and maintain daily/weekly volume and manager reports
Undertake special projects as assigned or required
Perform various activities, functions, and related tasks as necessary to support operations
Administer and maintain the transportation or parking program
Transportation Specific Responsibilities:
Maintaining ridership logs
Managing a maintenance program
Utilizing our fleet management software and hardware systems
Provide safe and courteous transportation under various driving conditions
Follow designated routes and schedules
Adhere to traffic regulations
Complete trip documentation
Assist passengers during loading and unloading
Operate wheelchair lift
Secure wheelchairs with restraints
Perform opening & closing vehicle inspections
Report defects or discrepancies
Fueling fleet
Check and fill fluids as necessary
Provide information to passengers regarding schedules and trips
Communicate and interact with diverse individuals potentially including physical and/or mental disabilities
General Qualifications:
High school diploma or GED equivalent
Preferably at least 1 year of management experience in shuttle or parking lot operations
An associate or advanced degree is a plus
Proficiency in property maintenance and upkeep
Ability to work flexible shifts, including the operation of manual transmission vehicles
Leadership skills to effectively direct the work of others if required
Strong mathematical abilities for rapid and accurate computations
Knowledge of record-keeping procedures and practices
Familiarity with applicable laws, regulations, and ordinances related to parking
Some understanding of personnel policies and procedures
Competence in using calculators, computers, and software applications
Ability to maintain records and prepare accurate reports and correspondence
Effective written and verbal communication skills
Initiative, sound judgment, and discretion in varying conditions
Capability to establish and maintain positive relationships with the public and medical facility personnel
Leadership Skills: Performance Management, Project Management, Coaching, Supervision, Quality Management, Results Driven, Developing Budgets, Developing Standards, Foster Teamwork, Handles Pressure, Giving Feedback
Transportation specific requirements
Work Environment/Physical Demands:
Schedules may vary
Must be able to traverse work site
Prolonged periods of standing and walking
Must be able to work through heavy traffic
Must be able to work in hot and cold climates
Visual acuity to inspect equipment
Ability to lift up to 50 lbs.
AAP/EEO Statement:
In compliance with federal law, Parking Veterans does not discriminate against individuals on the basis of their race, sex, sexual orientation, gender identity, religion, color, national or ethnic origin, age, disability, military service, covered veterans status, or genetic information.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
