Top 27 It support Jobs in Bedford Va

Level 2 IT Support Technician (MSP / VoIP)
Computer Exchange Service and Sales —Lynchburg, VA
- $38,000 - $65,000 a year
- Full-time
- Mid-level
- Windows
- In-person
- 401(k)
- 401(k) matching
Quick Apply
1d
Technical Support Rep I
Shentel —Rustburg, VA
- $29,000 - $39,000 a year
- Online Application
- Residential
- High school diploma or GED
- 1 year
- Paid holidays
- Health insurance
Quick Apply
8d
Tier 1 Help Desk Technician (Entry Level / MSP)
Computer Exchange Service and Sales —Lynchburg, VA
- $18 - $25 an hour
- Full-time
- Windows
- High school diploma or GED
- In-person
- Paid holidays
- 401(k)
Quick Apply
1d
IT Client Support Specialist I
Carilion Clinic —Roanoke, VA
- $23.97 - $35.96 an hour
- Online Application
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
23h
IT Support Technician I
City of Lynchburg, VA —Lynchburg, VA
- $41,225.60 - $55,494.40 a year
- Full-time
- Computer science
- Clean driving record
- Computer Science
- Paid training
- Health insurance
5d
IT Support Technician
DBM GLOBAL INC —Lynchburg, VA
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
12d
IT Service Desk Technician
NorthWinds Technology Solutions —Roanoke, VA
- On call
- Hybrid work
- Mid-level
- Office
- Windows
- Profit sharing
- Disability insurance
IT Specialist III
Bedford County, Virginia —Bedford, VA
- $54,558 - $72,288 a year
- On call
- Clean driving record
- Office
- Driver's License
IT Computer Lab Apprentice
Liberty University —Lynchburg, VA
- $12.77 - $19.23 an hour
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Tuition reimbursement
Geek Squad Agent (Retail Store)
Best Buy —Lynchburg, VA
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
2h
Help Desk Specialist
MicroCAD Training & Consulting —Roanoke, VA
- Remote
- Mid-level
- 3 years
- Health savings account
- Disability insurance
IT Support Technician (Roanoke)
The Blood Connection —Roanoke, VA
- Extended hours
- Mid-level
- Ability to lift 50 pounds
- Driver's License
Quick Apply
8d
IT Helpdesk Student Worker
Liberty University —Lynchburg, VA
- From $12.77 an hour
- Part-time
- Office
- University
- Entry level
12d
Assembly/Manufacturing Support Tech
Automated Industrial Technologies —Evington, VA
- $19 - $22 an hour
- Overtime
- Warehouse
- Power tools
- In-person
Quick Apply
Simulator Support Shop Student Worker
Liberty University —Lynchburg, VA
- From $12.77 an hour
- Part-time
- Computer literacy
- English
- Assembly
13d

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Technical Support Rep I
Shentel —Rustburg, VA
Engage in real-time troubleshooting with customers to resolve technical issues. Educate residential Shentel customers about the installation and use of products…
$29,000 - $39,000 a year
Quick Apply
8d
Associate Sales Rep
Abbott Laboratories —Roanoke, VA
Provides engineering, sales, and technical support in response to field inquiries and customer requirements. Maintains positive and cooperative communications…
$43,900 - $109,200 a year

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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it support jobs near bedford va

Level 2 IT Support Technician (MSP / VoIP)

Computer Exchange Service and Sales
Lynchburg, VA

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Job Details

Permanent | Full-time
$38,000 - $65,000 a year
1 day ago

Benefits

401(k)
401(k) matching

Qualifications

Desktop computer repair
IT user and group management
GPO
Phone communication
Laptop (troubleshooting support)
Hardware maintenance
Microsoft Exchange
Mid-level
Windows
Incident Escalation
Printer (troubleshooting support)
Managing clients in a customer support role
Virtualization tools
VLAN
Firewall
Email configuration (technical support)
Cloud service support
Desktop (troubleshooting support)
Customer support ticket management
Server virtualization
Networking equipment (troubleshooting support)
Voice over internet protocol (VoIP) configuration
Telephone systems
Network infrastructure management
Desktop administration
Hardware diagnostics
Escalation handling
Communication skills
Technical Proficiency
Peripheral hardware support

Full Job Description

At Computer Exchange, we provide comprehensive Managed Services (MSP) and VoIP solutions to businesses across Central Virginia. We pride ourselves on fast, reliable, and personal IT support that keeps local businesses running seamlessly.

We are growing and looking for an experienced Level 2 IT Support Technician to join our MSP division. If you thrive on solving technical puzzles, love helping people, and want to work with a dynamic team in a supportive environment, we want to hear from you.

Job Summary

As a Level 2 IT Support Technician, you will be a key point of contact for our business clients. You’ll handle incoming service calls, resolve escalated help desk tickets, and manage ground-level hardware, server, and network support. This role requires a strong balance of technical troubleshooting skills, active listening, and clear communication.

Key Responsibilities

Help Desk & Remote Support: Answer incoming technical support phone calls and manage client tickets in a timely, professional manner.
Server & Infrastructure Support: Troubleshoot and maintain Windows Server environments, Active Directory, Group Policy, Office 365/M365, and local backup systems.
VoIP Telephony Support: Provision, configure, and troubleshoot SIP/RTP protocols, IP phones, auto-attendants, and VoIP cloud platforms.
Hardware & Network Troubleshooting: Diagnose and repair hardware issues (desktops, laptops, firewalls, switches, access points, and printers) both remotely and occasionally on-site.
Client Communication: Clearly document issue details, troubleshooting steps, and resolutions in our ticketing system while keeping clients informed throughout the process.
Escalations: Serve as an escalation point for basic help desk queries while knowing when to escalate complex, high-level infrastructure projects.

Qualifications & Skills

Experience: Ideally you will have 2+ years of experience in an IT support role (MSP or multi-client environment experience strongly preferred).
Technical Proficiency:
Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, VLANs).
Hands-on experience with Windows Server, M365/Exchange administration, and virtualization.
Experience supporting business VoIP communications systems.
Problem-Solving: Strong diagnostic skills with a methodical approach to hardware and software troubleshooting.
Communication: Outstanding phone presence, active listening skills, and the ability to explain technical concepts to non-technical end users.
Reliability: Self-motivated with strong time management skills and attention to detail.

How to Apply

Please submit your resume along with a brief cover letter highlighting your experience with MSP help desk ticket workflows, Windows Servers, or VoIP support.

Pay: $38,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in bedford va

Level 2 IT Support Technician (MSP / VoIP)

Technical Support Rep I

Tier 1 Help Desk Technician (Entry Level / MSP)

IT Client Support Specialist I

IT Support Technician I

IT Support Technician

IT Service Desk Technician

IT Specialist III

IT Computer Lab Apprentice

Geek Squad Agent (Retail Store)

Help Desk Specialist

IT Support Technician (Roanoke)

IT Helpdesk Student Worker

Assembly/Manufacturing Support Tech

Simulator Support Shop Student Worker

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