Top 36 Customer support Jobs in Beeville, Tx

Customer Retention Representative (Remote)
American Income Life Insurance Company —United States
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Sales
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service Associate
Walgreens —Beeville, TX
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
12d
AMTEX INSURANCE BILINGUAL CUSTOMER REPRESENTATIVE
Amtex Insurance & Constitution General Agency LLC —Beeville, TX
- $13 - $18 an hour
- Full-time
- Bilingual
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
5d
Customer Service Associate
El Tigre / Tex Best / La Lomita, Inc. —George West, TX
- Part-time
- Computer literacy
- Merchandising
- High school diploma or GED
- 401(k) matching
- Flexible schedule
Quick Apply

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Customer Service Associate
Walgreens —Beeville, TX
Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and…
$15.00 - $17.50 an hour
12d
Customer Service Representative - Technical
Disabled Veteran Solutions —Corpus Christi, TX
Ability to troubleshoot common technical issues. Candidates will be required to demonstrate computer proficiency through an assessment and a live Microsoft…
From $18.92 a week
Quick Apply
13d

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Client Service Advocate (CSA)
Katterhenry Investment Group of NEST Capital —Dublin, OH
Field incoming calls, emails, faxes, and correspondence. We offer a competitive compensation and benefits package including medical, dental, vision, retirement,…
$60,000 - $70,000 a year
Quick Apply
4d
Patient Service Representative
quantum-health —Dublin, OH
Resolve inquiries efficiently by handling inbound/outbound calls and addressing concerns in a timely manner. Tech Savvy: Strong administrative/technical skills;…
From $19 an hour

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Customer Retention Representative (Remote)

American Income Life Insurance Company -
United States

Quick Apply

Job Details

Full-time
3 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Pension plan
Work from home
Parental leave
Vision insurance
Life insurance
Referral program

Qualifications

Customer communication
Sales
Customer service
Customer support
Typing

Full Job Description

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better.

Role Overview:

Could you be our next Customer Retention Representative? American Income Life is looking for a Customer Retention Representative to join the team!

As a Customer Retention Representative, you will play a critical role in maintaining American Income Life's customer base by engaging with policyholders who are considering cancellation or have policies in a lapsed status. This role focuses on building relationships, understanding customer needs, and providing solutions to retain valuable life insurance coverage.

This is a remote / work-from-home position.

What You Will Do:

Inbound Cancellation Support: Handle incoming calls from policyholders requesting policy cancellations, working to understand their concerns and explore retention options.
Outbound Lapse Recovery: Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions.
Customer Consultation: Assess individual policyholder situations and recommend appropriate coverage adjustments.
Relationship Building: Demonstrate clear, empathetic, and professional communication by actively listening to policy holder concerns, asking clarification questions to fully understand their situation, and explaining policy options and solutions in simple, easy-to-understand language.
Documentation: Maintain accurate records of all customer interactions, retention efforts, and outcomes in company systems.
Product Knowledge: Stay current on life insurance products, policy features, and company procedures to provide accurate information.
Communication: Adapt communication style to meet individual customer needs, maintain a calm and supportive tone during difficult conversations, and ensure all the information provided is accurate and complete. Follow up with customers as needed to confirm understanding and satisfaction with proposed solutions.
Performance Metrics and KPI Achievement: Meet or exceed established contact center key performance indicators (KPIs) including call volume targets, retention rate goals, first call resolution, adherence targets, call quality targets, and attendance expectations. Efficiently manage daily call quotas for both inbound cancellation calls and outbound lapse recovery contacts while maintaining quality standards.

What You Can Bring:

High school diploma or equivalent.
Basic Microsoft Office Skills, including Word, Excel, and Outlook.
Minimum Typing speed of 30 wpm.
Experience in a call center environment preferred.
Some experience in insurance and/or sales is preferred.
Excellent verbal and written communication skills.
Ability to solve complex policyholder issues with a positive attitude.
Ability to work in a fast-paced environment and work well under pressure.
Knowledge of life and/or health insurance terminology preferred.

How American Income Life Will Support You:

Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life:

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including a pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.

Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.

Benefits:

Dental insurance
Health insurance
Paid time off
Referral program
Vision insurance
Work from home

Work Location: Remote

Quick Apply

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customer support jobs in beeville, tx

Customer Retention Representative (Remote)

Customer Service Associate

AMTEX INSURANCE BILINGUAL CUSTOMER REPRESENTATIVE

Customer Service Associate

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