Top 157 Operations lead Jobs in Bel Air, Md

RCMP Country Omni Resolutions Leader
IKEA US —Baltimore, MD
- $68,276 - $107,876 a year
- Full-time
- Hybrid work
- Marketing
- 5 years
- English
- Store discount
- Health insurance
Support Center Lead & User Operations Manager
LufCo —Aberdeen, MD
- $120,000 - $180,000 a year
- Full-time
- Travel
- Senior level
- Associate's degree
- Health insurance
- Dental insurance
Operations Lead
CACI —Aberdeen Proving Ground, MD
- $75,200 - $158,100 a year
- Full-time
- Bachelor of Science
- 3 years
- Bachelor's degree
- Health insurance
Lead, GTM Operations
Under Armour —Baltimore, MD
- $100,000 - $135,000 a year
- Full-time
- Hybrid work
- Sales
- 5 years
- Merchandising
- Store discount
- Health insurance
Operations Lead - PT
At Home —Abingdon, MD
- $15.00 - $17.81 an hour
- Part-time
- Background check
- 18 years or older
- Ability to walk for extended periods
- Store discount
- Dental insurance
Quick Apply
Location Leader
APR Supply Co. —Lutherville-Timonium, MD
- Mid-level
- High school diploma or GED
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
Above Restaurant Leader
SagaCity Management LLC —Bel Air, MD
- Full-time
- Sales
- Mid-level
- Restaurant
Quick Apply
Store Manager Team Leader
Meineke - 394 —Towson, MD
- $65,000 - $150,000 a year
- Full-time
- Sales
- Mid-level
- Leadership
- Paid holidays
- Health insurance
Quick Apply
Team Lead
Rack Room Shoes, Inc. —Bel Air, MD
- $17.64 - $22.93 an hour
- Part-time
- Background check
- Merchandising
- Mid-level
Quick Apply
2d
Operations Lead
Lyft —Baltimore, MD
- $56,300 - $70,380 a year
- Full-time
- Mid-level
- Office
- Driver's License
- Commuter assistance
- Paid parental leave
Lead Analytical and Executive Support, Lead Analyst
PEOPLE TECHNOLOGY AND PROCESSES LLC —Aberdeen Proving Ground, MD
- $125,000 - $150,000 a year
- Full-time
- 7 years
- Office
- Analysis skills
Quick Apply
12d
Support Team Lead
Alliance InfoSystems LLC —Cockeysville, MD
- $31 - $47 an hour
- Overtime
- Mid-level
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
6d
Lead Inventory Coordinator
Rocket Lab Corporation —Middle River, MD
- $30 - $36 an hour
- 6 years
- ERP systems
- Mid-level
Quick Apply
Above Restaurant Leader
Narayan Donuts Inc —Bel Air, MD
- Full-time
- Mid-level
- High school diploma or GED
- Math
Quick Apply
Seasonal Warehouse Lead, Joppa CFC - Full Time
Macy’s —Joppa, MD
- $21.34 - $34.94 an hour
- Weekends as needed
- Heavy lifting
- English
- Mid-level
- Store discount
- Paid holidays
Above Restaurant Leader / District Manager
SagaCity Management LLC —Bel Air, MD
- Full-time
- Mid-level
- High school diploma or GED
- Math
Quick Apply
Lead Technician - Transit Operations
Transdev —Bel Air, MD
- $32 - $37 an hour
- Full-time
- ASE Certification
- Background check
- 5 years
- Disability insurance
- Health insurance
Inventory Control Team Lead
Wayfair —Aberdeen, MD
- $22.50 - $27.00 an hour
- Full-time
- Mid-level
- Forklift
- High school diploma or GED
- Health insurance
- Dental insurance
Lead Call Center Representative
Mountain Spring Vascular LLC —Bel Air, MD
- Bilingual
- HIPAA
- Mid-level
Quick Apply
Theater Operations Lead
RSC2 INC —Aberdeen, MD
- $80,000 - $185,000 a year
- Full-time
- Management
- Bachelor of Science
- Master's degree
- Health insurance
- Dental insurance
Quick Apply

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operations lead jobs near bel air, md

RCMP Country Omni Resolutions Leader

IKEA US -
Baltimore, MD

Apply Now

Job Details

Full-time
$68,276 - $107,876 a year

Benefits

Store discount
Health insurance
Dental insurance
Parental leave
Vision insurance
Pet insurance

Qualifications

English
Business operations

Full Job Description

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Baltimore
Employment type

Full Time Permanent co-worker
Department

Customer Relations
Anticipated Closure Date

2026-08-31

A day in your life with us

To lead local Omni Resolutions agenda, develop
and secure a seamless resolutions process in an
omni channel environment, creating a
rewarding customer experience while securing a
proactive way of working identifying root causes
and resolutions in close collaboration with other
functions.

Your responsibilities

Ensure adoption and usage of Resolutions tools and ways of working, identify gaps and suggest
improvements to continuously improve the Resolutions experience and efficiency for customers and co
workers in close collaboration with the Resolution/Exchange & Returns community in the country.

Identify root causes of resolutions pain points and define improvement areas in order to continuously
develop the Resolutions process to optimize the customer experience.

Define, develop, and implement solutions and ways of working to support a simple and smooth customer
journey in the Resolutions area across all customer meeting points, while identifying and improving
Resolutions routines pre-during-post sales in all channels, incorporating local consumer legislation
requirements.

Actively cooperate with all key stakeholders in the country organization and IKEA value chain to secure
integration, common focus and priority on First Time Right as well as a great Resolutions experience
promoting customer advocacy.

Build emotional connections through meaningful and empathetic interactions with customers, fostering a
“customer first” mindset by encouraging others to do the same, and enhancing SME (Subject Matter
Expertise) competence by understanding markets, industry best practices, consumers, and total business
operations.

Together as a team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

Let´s connect Job Type-Permanent,
Benefits Eligible- yes
We offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.”

PAY DISCLOSURE- The ideal pay range for this role is $68,276.00-$107,876.00 based on the Baltimore Pay Tier. The pay range may vary based on your location.

This position is hybrid role with 3-5 days a week in the office and subject to change. The successful candidate must live within a commutable distance to the IKEA Remote Customer Meeting Point Office in Nottingham, MD.

Qualifications

Minimum 5 years of experience in customer experience operations or similar.
Experience from retail, preferably home furnishing sector.
Fluent in English.
Formal qualifications (University) in Marketing, Business Management or equivalent.(Preferred)

The starting rate/ salary for this position ranges from 68276 USD to 107876 USD and will be based on relevant work experience.

Apply Now

Refine Your Search

operations lead jobs in bel air, md

RCMP Country Omni Resolutions Leader

Support Center Lead & User Operations Manager

Operations Lead

Lead, GTM Operations

Operations Lead - PT

Location Leader

Above Restaurant Leader

Store Manager Team Leader

Team Lead

Operations Lead

Lead Analytical and Executive Support, Lead Analyst

Support Team Lead

Lead Inventory Coordinator

Above Restaurant Leader

Seasonal Warehouse Lead, Joppa CFC - Full Time

Above Restaurant Leader / District Manager

Lead Technician - Transit Operations

Inventory Control Team Lead

Lead Call Center Representative

Theater Operations Lead

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