About the Role:
The eBanking Specialist will assist with eBanking and Operational products and services. eBanking Specialist will greet customers with a smile, assess and fill their needs in a professional manner. The eBanking Specialist is also responsible for assisting customers with Retail eBanking, Cash Management and Treasury Management questions and performing branch clerical duties.
About You:
Duties include but are not limited to:
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Respond (eMail, telephone or other electronic means) daily to client questions and issues regarding Online Banking, Cash Management, Treasury Management systems and services to ensure effective client system utilization and understanding while providing excellent customer service.
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Assist with set-up & scanning the Bank’s cash management customers to include all system parameters for all cash management products and services. Assist with annual review and audit of each cash management customer and their individual controls to mitigate unnecessary risk.
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Assist with implementation of electronic banking, cash management and treasury management software upgrades and enhancements by utilizing and actively participating in products and services offered.
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Assist with coordinating activities that support and enhance the Bank’s business development efforts ongoing.
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Work closely with Digital Banking Officer, Treasury Support Supervisor and Treasury Sales Officer on implementation and testing of new products and training requirements.
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Account research related to RDA, RDC, Debit Card, Cash Management and Bill Pay.
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Daily review of NetTeller initiated wires and ACH batches. Daily review of ACH returns, corrections and memo posted items and review various reports related to E Banking.
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Daily review of iPay Reports.
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Initiate Bank wires.
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Provide back-up and support to Customer Support Center when necessary or as assigned.
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Perform other related duties as requested.
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Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date.
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Regular and predictable attendance to accomplish job duties and provide in-person contact with customers.
Employees are required to actively use the service pledge in all customer encounters.
Service Pledge: Smile
Eye Contact
Refer to Customer by name
Viable Options
Instant Acknowledgement
Customers Always Come First
End with “Thank you”
Desired Minimum Qualifications:
Education and Experience
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High School diploma or equivalent required
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Strong customer relations skills & experience required
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Clerical experience preferred
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Previous bank experience preferred.
Knowledge, Skill, and Abilities
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Ability to work in a professional manner
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Ability to communicate effectively verbally and in writing
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Knowledge of equipment, PC, network, etc.
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Knowledge of online services on internet
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Ability to understand and follow written and oral instructions
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Ability to set goals, manage time, adjust to change and maintain priorities.
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Ability to work Full Time schedule Monday-Friday 8 AM - 5 PM
Physical Demands and Working Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.
Specific lifting abilities required by this job include: The employee is constantly required to stand and walk. Exerting up to 25 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.
Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.
Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise level.
What We Offer:
COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services. We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees. PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy. Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays. In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays. Visit our website for more details. Check it out!
We are an Equal Opportunity Employer and qualified applicants, or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state, or local laws.
Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.
No Recruiters or unsolicited agency referrals please.
