Job Summary: The Manager of Perioperative Services is an operational leader responsible for overseeing all aspects of surgical care at a healthcare facility. They play a crucial role in ensuring the efficient and effective delivery of high-quality surgical services while maintaining patient safety and satisfaction. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Essential Functions:
- Help implement the strategic plan for the surgical services department, aligning it with the overall organizational goals and objectives.
- Coordinate and manage surgeons, nurses, and other surgical staff, fostering a culture of collaboration, teamwork, and continuous improvement.
- Represent the surgical services department in the meetings and external engagements, advocating for resources and promoting the department's achievements.
- Oversee the day-to-day operations of the surgical services department, ensuring efficient patient flow, optimal resource utilization, and adherence to established protocols.
- Implement and monitor quality improvement initiatives, utilizing data-driven approaches to identify and address areas for improvement in surgical outcomes and patient satisfaction.
- Collaborate with other departments to ensure seamless integration of surgical services within the broader healthcare system.
- Champion patient safety initiatives, promoting a culture of safety awareness and proactive risk management throughout the surgical services department.
- Implement and maintain comprehensive protocols for infection control, medication safety, and surgical equipment management.
- Conduct regular audits and reviews to identify and address potential safety risks and ensure compliance with regulatory requirements.
- Maintain clinical expertise in surgical procedures and practices, staying abreast of advancements in surgical techniques and technologies.
- Facilitate the adoption of new surgical technologies and evidence-based practices within the department.
- Collaborate with surgeons to develop and implement clinical protocols and guidelines that optimize patient care and surgical outcomes.
- Implements and monitors the overall goals of the surgery department, such as patient safety, quality of care, operational efficiency, and financial performance.
- Provides coaching, mentoring and support to colleagues and staff; serves as a role model in professional behavior and leadership skills.
- Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
- Uses AIDET in interactions with patients and family members. Utilizes white boards for patient communication.
- Collaborates across disciplines to assist in coordination of patient care, including but not limited to patient transfer, discharge, referrals, and spiritual/psychosocial support needs.
- Acts with a sense of urgency when performing tasks.
- Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
- Reports on any equipment and or environmental issues for repair.
- Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
- Utilizes SBAR (Situation, Background, Assessment, Recommendation) when communicating with oncoming shift, physician communication and giving report to ancillary or other nursing services.
- Speaks up to stop the line and escalates potential safety events if necessary.
- Completes and attends monthly training assigned.
- May float to other areas of the hospital as needed.
- Other duties as assigned.
Behavioral Standards:
- Serve as a role model for the organization's Mission, Vision, and Values.
- Demonstrates solid understanding of business and operational requirements.
- Demonstrates leadership skills, including team building, and coaching/mentoring with the ability to motivate and engage others.
- Solid understanding of operations and workflows and how the clinic’s process/workflow impacts other department/facility/clinic operations.
- Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
- Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
- Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.
Communication/Knowledge:
- Effective written and verbal communication skills; able to communicate with various individuals both inside and outside the organization; and able to understand and create reports/presentations/proposals.
- Possesses strong leadership skills including the willingness to pursue roles with increasing levels of accountability, coaching, teaching, inspiring, forging alliances, and collaborating to negotiate resolution to issues.
- Ability to work in stressful situations.
- Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.
Collaboration/Teamwork:
- Contributes toward effective, positive working relationships with internal and external colleagues.
- Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
- Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.
Qualifications/Experience:
- Minimum of five (5)+ years of experience in surgical services management, preferably in a leadership role.
- Demonstrated success in optimizing operational efficiency and enhancing patient safety and quality measures.
- Exceptional leadership skills, including the ability to motivate, inspire, and empower a diverse team of surgical professionals.
- Familiarity with surgical information systems and electronic health records (EHRs).
- Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
- A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.
#INDCHHP
Required
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Bachelor of Science in Nursing or better in Nursing
Preferred
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Masters or better in Health Administration
Required
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RN Registered Nurse
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AHA ACLS Adv Cardio Life
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AHA BLS Basic Life Supp
Preferred
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
