Summary
This role is perfect for a technology student or someone with a strong technical interest and basic skills looking to gain hands-on experience in a help desk environment.
This position focuses heavily on providing first-level customer service and troubleshooting support to all NMC computer account holders via phone, chat, and on-site interactions. A successful candidate will be dependable, excel at customer service, maintain confidentiality, and have strong technical acumen.
Qualifications
Required:
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High School Diploma or GED
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Customer & Communication Skills
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Familiarity with PC (and Mac) computers,
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Experience with MS Word, MS Excel, and/or G Suite Applications
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Experience with multiple web browsers
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Technical Basics: Computer skills in printing, client applications, and networking, along with technical troubleshooting ability
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Strong documentation writing skills and the ability to follow technical procedures
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Ability to learn new technologies and possess strong technical acumen.
Supervisory Responsibilities:
This job has no supervisory responsibilities.
Competencies
No competency or factor selected.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have knowledge of Chrome and other browsers, and browser-based applications; MS Excel and G Suite Applications spreadsheet software and MS Word processing software, have computer skills in printing, client applications, and networking, have technical troubleshooting ability, have strong technical acumen, and familiarity with Macintosh computers (preferred).
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock and vibration. The noise level in the work environment is usually quiet.
