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Customer Experience Banker NMLS - Charleston Main

Huntington Bank -
Charleston, WV

Apply Now

Job Details

Full-time

Qualifications

Customer follow-ups
Commercial banking expertise
Customer communication
Financial sales
Financial services customer support
Customer relationship building
Referral-based lead generation
Sales transaction processing
Financial transaction processing
Military
Sales referrals
Processing cash transactions
Promoting bank products
Compliance with security regulations
High school diploma or GED
Bachelor's degree
Managing clients in a finance role
Financial goal setting advisory services
Client acquisition
Assisting with digital banking services
Customer support for financial loans
Client referrals
Sales follow-up
Entry level
Industry knowledge of retail banking

Full Job Description

Description

Summary:

Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan and other banking products and services. You will process customer transactions accurately and efficiently in order to provide exemplary customer service while educating customers on bank products, services and technology.

Duties and Responsibilities:

Providing excellent customer service and effectively resolving customer issues.
Being proficient in understanding and educating customers on consumer deposit products and consumer lending.
Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
Adhering to all operational, security, risk and regulatory policies and procedures.
Demonstrating acumen in sales, customer service, relationship management, banking, consumer lending, business banking, business lending, communication and presentation.
Other duties as assigned.

Basic Qualifications:

High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
Licenses: This position will be subject to additional background check requirements including being required to provide fingerprints as required by NMLS regulations.

Preferred Qualifications:

1 year or more in customer service in banking, financial services or goal driven retail sales.
Cash handling skills.

Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.

Huntington is an Equal Opportunity Employer.

Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Apply Now

Refine Your Search

relationship banker jobs in belle wv

Customer Experience Banker NMLS - Charleston Main

Customer Experience Banker - South Charleston, WV

Part Time (20 Hours) Associate Banker, Elkview Branch, Elkview, WV

Personal Banking Associate II

Universal Banker- Danville

Business Solutions Consultant

Wealth Management Trainee (WV)

Business Banking Team Lead

Premier Advisor - Charleston, WV

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