Top 61 Customer service representative Jobs in Bellefontaine Oh

Manufacturing Customer Service Representative
Thermoid —Bellefontaine, OH
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Service Representative
Transcat, Inc. —Marysville, OH
- $24 - $26 an hour
- Monday to Friday
- Computer skills
- Associate's degree
- 2 years
- Employee stock purchase plan
- Health insurance
Customer Service Representative - State Farm Agent Team Member
Lane Washington - State Farm Agent —Middleburg, OH
- $45,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Food provided
Quick Apply
Pharmacy Customer Service Associate
Walgreens —Bellefontaine, OH
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate I
Dollar Tree —Bellefontaine, OH
- $11.00 - $11.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Customer Service Associate II
Dollar Tree —Bellefontaine, OH
- $11.00 - $11.50 an hour
- Part-time
- Merchandising
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Contact Center Agent
Richwood Bank —Richwood, OH
- Full-time
- Word processing
- Computer literacy
- High school diploma or GED
- Wellness program
- Disability insurance
Quick Apply
Customer Service Associate I
Family Dollar —Russells Point, OH
- $11.00 - $11.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
General Employment
HMMS LLC —Marysville, OH
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Health savings account
- Disability insurance
General Employment
HMAR Automotive LLC —Marysville, OH
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Health savings account
- Disability insurance
General Employment
LUXMAR LLC —Marysville, OH
- Clean driving record
- Pass drug screening
- High school diploma or GED
- Health savings account
- Disability insurance
Customer Service/Sales
Home Depot —Marysville, OH
- Entry level
Pro Customer Service/Sales
Home Depot —Marysville, OH
- Entry level
- Commercial

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Manufacturing Customer Service Representative

Thermoid -
Bellefontaine, OH

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Job Details

Full-time

Qualifications

Customer returns handling
Phone communication
Client interaction via phone calls

Full Job Description

Position Summary

The Customer Service Representative supports Thermoid’s customers by providing accurate product and service information, processing orders, resolving delivery and service issues, and coordinating closely with internal teams. This role requires strong verbal communication skills, confident phone interaction, and excellent time management to ensure daily tasks are completed accurately and on schedule. The ideal candidate is proactive, motivated, and eager to take on additional responsibilities to support team success.

Principal Duties and Responsibilities

Customer Support & Order Processing

Answer customer questions by phone and email, requiring clear, confident verbal communication and a professional demeanor.
Process customer orders and respond promptly to sales and service inquiries.
Provide accurate quotes and lead times for new and existing products.
Maintain customer records with up-to-date account information.
Assist in resolving customer credit issues and documentation needs.

Customer Outreach Responsibilities

Conduct proactive outreach, with an emphasis on phone-based communication, to follow up on open orders, quotes, delivery timing, backorders, and general service needs. This outreach is essential to driving excellence in customer service, strengthening customer relationships, and ensuring customers receive clear, timely, and accurate communication throughout the order lifecycle.
Document all outreach interactions accurately in D365 per established company standards.
Support Thermoid’s Customer Outreach Program by completing required weekly outreach activities.

Issue Identification & Resolution

Clarify customer complaints or delivery issues, determine root cause, and recommend the best solution.
Coordinate internally to expedite corrections, adjustments, or order updates, ensuring timely follow-up.
Initiate paperwork including credits, complaints, RMAs, and internal requests on behalf of customers.

Administrative Responsibilities

Perform clerical tasks such as filing, data entry, correspondence, and document preparation for the sales and service departments.
Ensure accurate and consistent communication across Manufacturing Operations, Scheduling/Planning, Quality, Engineering, Finance, Sales, and Marketing.

Performance & Team Responsibilities

Demonstrate strong time management and ensure daily tasks are completed consistently and accurately.
Work with a high degree of motivation and ownership; proactively seek opportunities to take on additional responsibilities that support the team.
Participate in improving workflow, customer experience, and cross-departmental communication as business needs evolve.

Experience and Education

Associate’s Degree preferred; equivalent experience considered.
Minimum of two years of customer service experience preferred, ideally in a manufacturing or industrial setting.
Friendly, helpful, customer-focused approach with strong problem-solving skills.
Proven attention to detail, accuracy, and consistency in following procedures.
Strong time-management, task prioritization, and organizational abilities.

Technical Skills

Proficiency with Microsoft Office, especially Outlook and Excel.
Strong verbal and written communication skills; high comfort level handling phone-based customer interaction.
Ability to perform basic math and geometry calculations.
Experience with ERP or order-entry systems; ability to learn new systems quickly (D365 preferred but not required).
Solid administrative and documentation skills.

Organizational Relationships

Reports to: Customer Service Manager
Internal communication with: Manufacturing Operations, Quality, Planning/Scheduling, Engineering, Finance, Sales, and Marketing.
External communication with: Customers and distributors to maintain strong partnerships and support coordination.

HBD Industries is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

HBD NOTICE OF COLLECTION - CALIFORNIA – December 2022

Please click on this link to view the notice.

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Refine Your Search

customer service representative jobs in bellefontaine oh

Manufacturing Customer Service Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Pharmacy Customer Service Associate

Customer Service Associate I

Customer Service Associate II

Contact Center Agent

Customer Service Associate I

General Employment

General Employment

General Employment

Customer Service/Sales

Pro Customer Service/Sales

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I want to receive the latest job alert for customer service representative in bellefontaine oh

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Position Summary

Principal Duties and Responsibilities

Customer Support & Order Processing

Customer Outreach Responsibilities

Issue Identification & Resolution

Administrative Responsibilities

Performance & Team Responsibilities

Experience and Education

Technical Skills

Organizational Relationships

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