Top 2 Call center manager Jobs in Belleville, Il

Call Center Manager (Greater St Louis, MO)
Maximus —St. Louis, MO
- $70,250 - $90,500 a year
- Bachelor's degree
- Continuous improvement
- Travel
- Paid holidays
- Disability insurance
Customer Experience & Service Transformation Management Advisory Consultant
Accenture —St. Louis, MO
- Full-time
- Office
- Analysis skills
- Travel
- Paid holidays
- Disability insurance

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Call Center Manager (Greater St Louis, MO)

Maximus -
St. Louis, MO

Apply Now

Job Details

$70,250 - $90,500 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Paid time off
Retirement plan

Qualifications

Customer records maintenance
Staff supervision
Managing teams in a customer support role
Team leadership
Welfare eligibility determination
Client database systems
Medicaid health insurance
Medicaid regulations
Medicaid
Telephone systems
CRM system proficiency
Call center management
Financial assistance program guidance

Full Job Description

Essential Duties and Responsibilities:

Oversee the daily operations of a call center team to ensure performance metrics are met.
Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures. Provide updates to staff regarding these policies and procedures.
Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
Monitor call center compliance with ISO standards as applicable.
Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
Responsible for identifying and resolving issues, problems, and concerns with employees.
Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
Provide direction to staff when complaints are escalated to management level.

Minimum Requirements

Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Must be willing and able to work onsite in greater St. Louis, MO.
Experience with a large-scale telephony system.
Experience in call center operations.
Experience working with Customer Relationship Management (CRM) systems, including tracking customer interactions, managing case information, and maintaining accurate records.
Experience supporting Medicaid enrollment processes, including assisting applicants, verifying eligibility information, and navigating Medicaid policies or systems.
Minimum two (2) years of call center management experience or five (5) years in any management role.

#LI-Onsite

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] .

Minimum Salary
$70,250.00

Maximum Salary
$90,500.00

Apply Now

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call center manager jobs in belleville, il

Call Center Manager (Greater St Louis, MO)

Customer Experience & Service Transformation Management Advisory Consultant

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