SENIOR PROGRAM MANAGER
(DYNAMIC 365 & F&O)
WHAT YOU’LL DO:
The ERP Program Manager is responsible for overseeing the day-to-day delivery and operation of the Dynamics 365 Finance & Operations platform, ensuring work progresses effectively across IT, Finance, and external partners.
This role provides coordination and structure across all D365 activities, ensuring that requests are appropriately scoped, prioritized, delivered, and embedded into business operations in a controlled and consistent manner.
The role acts as the central point of coordination between business stakeholders, internal IT teams, and the external D365 system integration partner.
WHO WE ARE:
At AAA Washington, we equip our members with trusted service and expertise to confidently travel through life. We provide our members with best-in-class roadside assistance, discounts and rewards, travel services and insurance. For over 120 years, we’ve served our members, not shareholders, so our growth supports innovation for the Club today and for the future. Seeking to reflect the communities we serve and create an inclusive culture, we encourage employees to bring their full self to work and support applicants from all backgrounds, abilities and walks of life to apply.
WHY YOU’LL LOVE WORKING AT AAA WASHINGTON:
You’ll play an important role in bringing AAA Washington’s spirit of service and peace of mind to our membership. Consistently ranked as one of the Best Places to Work by Puget Sound Business Journal, we aim for work-life balance across the organization. We support hybrid and remote work options for many positions based in our corporate office (Bellevue, Washington) along with some of the best benefits in the region!
ESSENTIAL DUTIES/RESPONSIBILITIES:
Program Coordination and Delivery Oversight
Oversee the end-to-end flow of work across the D365 platform, from intake through to delivery and release
Coordinate activities across IT, Finance stakeholders, and external D365 partner resources
Monitor progress of work items and ensure timely delivery against agreed priorities
Identify and manage risks, issues, and dependencies across the program
Operating Cadence and Governance
Lead the regular delivery cadence, including stand-ups, delivery reviews, and backlog sessions
Ensure meetings are structured, effective, and result in clear actions and progress
Support and uphold the defined operating model, including intake, prioritization, and governance processes
Maintain visibility of all active work through the agreed system of record (e.g., Planner)
Change Management and Release Coordination
Ensure IT change management processes are followed for all system changes
Coordinate release activities across IT and external partners to ensure controlled deployment into production
Oversee readiness for changes, including alignment with business users, training needs, and communication requirements
Ensure that changes are delivered in a way that minimizes disruption to business operations
Backlog and Workflow Management
Work closely with the Business Analyst to ensure all work items are properly defined, scoped, and ready for delivery
Maintain oversight of backlog health, ensuring items are progressing and appropriately prioritized
Ensure that new requests are triaged and routed through the correct process
Partner Coordination (External SI)
Coordinate day-to-day activities of the external D365 system integration partner
Ensure clear understanding of scope, timelines, and deliverables
Monitor delivery performance and escalate issues where required
Support a collaborative working relationship between internal teams and the partner
Business Engagement and Alignment
Work with Finance SMEs and stakeholders to ensure alignment between delivery activities and business priorities
Ensure that business input is incorporated into planning, testing, and release activities
Support prioritization discussions by providing visibility of delivery capacity and progress
Reporting and Communication
Provide regular reporting on program status, including progress, risks, and key metrics
Maintain clear and consistent communication across IT, Finance, and leadership stakeholders
Support transparency of D365 activities, ensuring stakeholders have appropriate visibility of work and outcomes
Key Relationships
ERP Product Owner – overall governance, prioritization, and roadmap
Finance Business Stakeholders and SMEs – business process ownership and prioritization input
Business Systems Analyst – detailed scoping and definition of work items
D365 System Administrator – platform operations, security, and configuration
IT Platform Teams (M365 / Integration) – environment, security, and integration alignment
External D365 System Integration Partner – delivery, development, and solution support
Key Outcomes
Success in this role is measured by:
Work is progressing consistently and predictably across the D365 platform
Backlog is actively managed, with clear prioritization and visibility
Changes are delivered in a controlled manner, following agreed IT and business processes
Strong coordination exists between IT, Finance, and the external partner
Stakeholders have confidence in the transparency, structure, and effectiveness of the D365 operating model
SUPERVISORY RESPONSIBILITIES:
MINIMUM QUALIFICATIONS:
Experience managing complex system delivery or ERP programs
Experience managing D365 Finance and Operations module is required
Strong coordination and stakeholder management skills across business and IT
Experience working with third-party vendors or system integrators
Structured, process-oriented approach to delivery and governance
Ability to operate across both technical and business environments without needing to be a technical specialist
PREFERRED QUALIFICATIONS:
Program / Project Management certifications (e.g., PMP, PgMP)
Agile or delivery certifications (e.g., PMI-ACP, Scrum, SAFe)
Microsoft Dynamics 365 or Power Platform certifications aligned to core systems
CERTIFICATES, LICENSES, REGISTRATIONS:
KNOWLEDGE, SKILLS, ABILITIES:
Operates effectively in ambiguous, evolving environments
Strong ability to structure complex problems into clear direction
Balances strategic thinking with hands-on delivery support
Drives alignment and builds confidence across stakeholders
Focused on achieving practical, actionable outcomes
SALARY:
Hiring Range: $105,876 - $126,990.
Opportunity to earn a discretionary bonus based on company performance
BENEFITS WE OFFER:
Health insurance (medical, vision, dental and prescription drug)
Up to 22 days of Paid Time Off (PTO) in the first year
Eleven paid holidays in addition to PTO
401(k) with Employer Match
Life, Short-Term Disability and Long-Term Disability insurance
Flexible Spending Accounts
4 Hours of Volunteer Time Off per year
On-Demand Pay / Earned Wage Access
Free Premier RV AAA Washington Membership
Travel, Insurance, and Membership Discounts and Perks
Paid, on-going training throughout your career
THRIVE wellness program
Tax-advantaged commuter benefit
Free parking
Financial Literacy Education
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical environment is typical of a standard office space. It requires the employee to work inside for the duration of work. Must be able to remain in a stationary position, sitting for more than 50% of the time. This position will require occasionally moving about inside the office to access equipment, cabinets, etc. May work around office equipment which could be noisy, such as copiers and fax machines.
OTHER:
Equipment used: Computer, phone, various virtual technologies and programs, other office equipment
Travel: Rarely Travel
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required.
DISCLAIMER: Position/Job characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
