Top 86 Service desk manager Jobs in Bellevue, Wa

Manager, IT Service Desk
Brooks Sports, Inc —Seattle, WA
- $117,244 - $175,918 a year
- Full-time
- Computer Science
- Inventory management
- Office
- Health savings account
- AD&D insurance
IT Help Desk Manager
Network Architects —Kirkland, WA
- $70,000 - $100,000 a year
- Full-time
- Background check
- 5 years
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Service Manager
CBRE —Seattle, WA
- $120,000 - $130,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- PMP
- Health insurance
- Dental insurance
Retail Operations Manager
Microsoft —Redmond, WA
- $77,000 - $139,600 a year
- Full-time
- Mid-level
- High school diploma or GED
- Bachelor's degree
5d
Senior Manager- Enterprise Applications
Charlie's Produce —Seattle, WA
- $150,000 - $165,000 a year
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
- Free parking
- Profit sharing
Quick Apply
Account Manager, Film - M. Holland
Ravago Americas —Seattle, WA
- $90,000 - $135,000 a year
- Remote
- Microsoft Outlook
- English
- Driver's License
- Paid parental leave
- Disability insurance
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Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE
Amazon.com Services LLC —Bellevue, WA
- $114,500 - $172,100 a year
- Full-time
- 5 years
- SQL
- Children
- AD&D insurance
- Health insurance
Manager, IT Support
Nintex —Bellevue, WA
- $120,000 - $150,000 a year
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays
Quick Apply
5d
Help Desk Specialist
Federal Way Public Schools —Federal Way, WA
- Monday to Friday
- Word processing
- Windows
- Ability to climb stairs
4d
Information Technology Supervisor
NORCOM 911 —Bellevue, WA
- $133,956 - $157,596 a year
- Full-time
- Computer Science
- System design
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Manager of Information Technology
Northwest Center —Seattle, WA
- $130,000 - $170,000 a year
- Full-time
- Computer science
- Azure
- Computer Science
- Wellness program
- Paid holidays
Technical Support Specialist I (Desktop Support)
Valley Medical Center —Renton, WA
- $53,473 - $77,537 a year
- Full-time
- Windows
- Operating room
- Organizational skills
IT Specialist
Dick's Drive-Ins, Ltd., L.P. —Seattle, WA
- $80,000 - $100,000 a year
- Full-time
- Mid-level
- Ability to lift 50 pounds
- Quick service & fast food restaurant
- Mileage reimbursement
Quick Apply
Senior Help Desk (L3_LL) Bellevue, WA
Diverge IT —Bellevue, WA
- $32 - $34 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Care Supervisor
DCC Propane, LLC —Woodinville, WA
- $28 - $30 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Development Manager
SEIU Local 775 —Seattle, WA
- $112,273 - $134,177 a year
- Weekends as needed
- Hybrid work
- Writing skills
- Employment & labor law
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Digital Support Manager
Parametrix —Seattle, WA
- $150,000 - $190,000 a year
- Hybrid work
- Computer Science
- Inventory management
- 3 years
- Profit sharing
- Paid holidays
Quick Apply
Interpreter Services Scheduling Manager
Universal Language Service, Inc. —Bellevue, WA
- $65,000 - $70,000 a year
- Full-time
- Mid-level
- Microsoft Office
- Analysis skills
- Health savings account
- Paid holidays
Quick Apply
Lead Technical Program Manager (TPM)
Visa U.S.A. Inc. —Bellevue, WA
- Full-time
- DevOps
- Office
- Product management
- Wellness program
- Health savings account
IT Manager
Sono Bello —Bellevue, WA
- $125,000 - $150,000 a year
- Email
- 7 years
- Surgery
- HIPAA
- Paid holidays
- Health insurance
Quick Apply

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service desk manager jobs near bellevue, wa

Manager, IT Service Desk

Brooks Sports, Inc -
Seattle, WA

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Job Details

Full-time
$117,244 - $175,918 a year

Benefits

Health savings account
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership

Qualifications

Roadmap creation (System development task)
Managing technical support teams
ITIL Certification
Managing teams in a customer support role
Coaching
Technical user customer support
Team development
Managing engineering teams
Mentoring
International corporation experience
Business operations
IT department experience
Technical product management experience within tech

Full Job Description

Who We Are:

At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line.

Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation.

Our brand values help bond us together and drive our success:

Runner First
- We act in the best interest of the runner
Word is Bond
- We do what we say we’ll do
Champion Heart
- We give our all in everything we do
There is no “I” in Run
- We stay generous with our humanity
Keep Moving
- We find ways to move every day, because joy is kinetic!

We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there.

Your Job:

As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership to a team of technology professionals responsible for providing global end user technology support services. You will lead the team to deliver exceptional customer service to Brooks employees. You will lead and oversee all Service Desk elements – incidents and requests with a focus on first contact resolution, managing staffing (including an outsourced Tier 1 Service Desk) to meet ever changing workflow needs, operational reporting, employee relations, site-based support and maintenance, inventory and asset management, and onboarding/offboarding employee technology support. You will leverage data and analytics to evaluate service and identify continuous improvement opportunities, drive innovation through automation and AI agents, and shift the organization from reactive support to incident prevention and an improved end-user experience. You will apply product management practices (e.g., roadmap, prioritization, and customer feedback loops) to deliver measurable service improvements.

Your Responsibilities:

People Leadership
Directly manage a team of 8-10 Support Analysts, in-person and remote, and oversee an outsourced Tier 1 Service Desk partner to ensure services are delivered successfully.
Lead, mentor, and coach a team of Analysts. Promote career development and manage the performance of the team using Brooks HR processes.
Manage work assignments and timelines.
Hire and manage information technology personnel and/or contractors to design, develop, implement, and improve service desk services.
Service Desk Leadership
Lead a team of technology professionals to provide global service desk services for the Brooks organization.
Champion a customer obsession mindset in your team and across the organization.
Build relationships with all business partners to ensure Service Desk services meet the business needs.
Define and manage industry standard service desk processes within the team and across regions.
Champion a “shift left” model for other IT teams that can enable service desk to provide first call resolution to employees.
Ensure service desk services are delivered within defined SLAs.
Identify areas for continuous improvement and strive for ongoing excellence.
Drive innovation through automation and AI agents (e.g., self-service, triage, knowledge search, and workflow automation) to improve speed to resolution and reduce ticket volume.
Establish an incident prevention program by partnering with IT teams to identify recurring issues, drive root-cause remediation, and improve knowledge, monitoring, and standard changes.
Own and continuously improve the end-user support experience across channels (portal, chat, phone, walk-up) by measuring satisfaction, reducing friction, and standardizing a high-quality, human-centered support journey.
Apply product management practices to Service Desk capabilities (define outcomes, maintain a service improvement roadmap, prioritize investments, and incorporate user feedback) to deliver measurable improvements.
Drive consistency and standardization across the global team and ensure standard operating procedures are documented and followed to deliver expected service.
Deliver technology onboarding and offboarding services to the organization for new hires and separations.
Manage vendors and the outsourced Tier 1 Service Desk to ensure successful partnerships, clear accountability, quality assurance, and SLA performance that meet business objectives.
Collaborate with security, infrastructure, operations, service management, and application teams to deliver service operations to improve the business of IT.
Apply industry best practices in service operations for the Brooks technology organization.
Build and maintain successful partnerships with IT teams and Brooks’ business partners.
Make recommendations for the purchase of technology resources; review and negotiate contracts and ensure vendor performance.

Your Qualifications:

Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field; equivalent combination of education and years of experience can be considered in lieu of degree(s)
7+ years of experience in progressive, relevant information technology within the infrastructure engineering area of IT
3+ years of experience managing a Service Desk team with industry best practice knowledge in service operations and support
Certified in ITILv4 and applicable knowledge of the IT Service Management activities critical to running a successful IT service desk function
Experience building out a service desk function leveraging industry best practices and standards to deliver a high performing service
Experience applying product management disciplines (customer insights, roadmap/prioritization, value measurement) to improve IT services and the end-user experience.
Passionate about customer service
Ability to create new processing and successfully communicating changes to the impacted organizations
Experience working in a global environment with colleagues from different cultures
Direct people management experience with experiencing coaching, mentoring and successfully growing staff
Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company
Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments’ operations and/or morale; “connecting the dots”
Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $117,244 - $175,918 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.

Other:

Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits - Including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Paid Time Off - Brooks offers generous time off, including five weeks of paid time off, eleven paid holidays, and paid sick and parental leave.

Bonus - In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Perks - Including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

Location - You will spend 4 days per week in our Seattle offices, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.

Apply Now

Refine Your Search

service desk manager jobs in bellevue, wa

Manager, IT Service Desk

IT Help Desk Manager

Service Manager

Retail Operations Manager

Senior Manager- Enterprise Applications

Account Manager, Film - M. Holland

Service Desk Manager III, Program Management - Continuous Improvement, OTS Global Service Desk - Strategy COE

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Help Desk Specialist

Information Technology Supervisor

Manager of Information Technology

Technical Support Specialist I (Desktop Support)

IT Specialist

Senior Help Desk (L3_LL) Bellevue, WA

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Development Manager

Digital Support Manager

Interpreter Services Scheduling Manager

Lead Technical Program Manager (TPM)

IT Manager

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