The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Other information:
Job Summary
The information described in this job description has been designed to indicate the general nature of the work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Responsible for providing customer service to patients in person or by telephone. Schedules appointments and collects required information and patient copays. Monitors patient arrival and wait times, communicating delays and suggesting options as needed. Assists with insurance and account questions as required. May coordinate referral and authorization duties for medical care. Works effectively and cooperatively within the workplace. Location/Department specific tasks and competencies may apply.
Essential Functions
Perform all frontline patient interaction. As the first point of contact, schedule, cancel and reschedule appointments according to practice guidelines, consistently capturing essential information. Facilitate appointment reminders. Monitor patient arrival and wait times, communicating delays and suggesting options as needed. Obtain patient registration information according to practice guidelines in an accurate manner. Maintain patient information in an accurate and timely manner. Prepare all patient records according to practice guidelines in an accurate manner. Verify insurance eligibility, benefits and contractual agreements according to practice guidelines. Complete referral authorization and/or surgery pre-authorization processes in a timely manner. Facilitate the resolution of insurance, benefit or contractual obligation issues. Collect and document receipt of co-payments. In accordance with cash management policy, balance the ledger and cash drawer at the end of the shift in an accurate manner. Coordinate insurance authorization and referral requirements. Ensure all requirements are fulfilled in accordance with established guidelines. Sort fax server in an accurate and timely manner in accordance with established guidelines. Maintain ability to effectively utilize Microsoft Office (Outlook) and department specific software applications to perform work. Communicate effectively and cooperatively in the workplace. Actively contribute to the achievement of Quality Improvement and Lean Process Improvement activities. Complete all mandatory learning requirements in a timely manner. Maintain current licensure and/or certification as required. Attend and actively participate in all department, team and/or committee meetings. Comply with all Skagit Regional Health, department and location specific policies and procedures. Perform other duties as assigned by Supervisor or designee. Maintain availability to float to other departments as needed.
This position will float between Skagit Regional Health locations in the Mount Vernon area as directed.
Education
High School graduate or GED required.
Experience/Training
Minimum one (1) year healthcare experience preferred.
License/Certifications
None required.
Other Skills
Effective verbal, written and interpersonal communication skills required. Must be able to effectively utilize Microsoft Office applications to perform work. Well-developed problem solving and analytical skills required. Must be able to effectively prioritize workload amongst frequent interruptions with competing priorities. Superior customer services skills required. Must be proficient with an EMR. Must possess the ability to grasp new programs and concepts quickly. Bilingual Spanish/English preferred. Ability to coordinate work schedule with requirements of position (may include overtime and weekend work).
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time; when working in office. Repetitive tasks such as typing, sitting, answering phones, and interacting with computers and computer systems most of the day is a function of the position. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus. This position requires working in an indoor, environmentally controlled environment when in the office.
Skagit Regional Health offers a comprehensive benefit package including medical, dental, vision, 457b/401a (retirement), long term disability, and paid time off to all employees holding an FTE of 20 or more hours per week. Eligible employees also receive sick time pay.
