Top 4 Help desk technician Jobs in Bellingham, Wa

Media Center / Help Desk Technician
Northwest Indian College —Bellingham, WA
- $24.42 - $26.62 an hour
- Full-time
- Classroom
- Mid-level
- University
- Health insurance
- Dental insurance
Quick Apply
11d
Help Desk Support Technician
Lynden Door —Lynden, WA
- $20 - $25 an hour
- Full-time
- 18 years or older
- Pass drug screening
- Mid-level
Quick Apply
3d
Help Desk Technician
KELLEY CREATE —Burlington, WA
- $22 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Profit sharing
- Paid training
Quick Apply

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Secure IT Help Desk Tech - All Levels
Janicki —Hamilton, WA
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Media Center / Help Desk Technician

Northwest Indian College
Bellingham, WA

Quick Apply

Job Details

Full-time
$24.42 - $26.62 an hour
11 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Desktop computer repair
Non-technical user support
Computer operation
Basic graphic design principles
In-person customer service
Training material drafting
Mid-level
User training (technical support)
Office equipment preventive maintenance
Schedule management
Corrective maintenance
Video content production
Bachelor's degree
Computer hardware
Desktop (troubleshooting support)
Working with students
Graphic design software
Desktop applications
Computer networking
Media management experience within education
Event audio-visual coordination
Equipment malfunction response
Cleaning
AV system troubleshooting
Software testing
Hardware management
Instructional materials development
Professional art or design
Technical support via email
Equipment inventory management

Full Job Description

SCOPE OF WORK:

This position is responsible for providing a central location for the inventory, management, distribution and maintenance of electronic equipment at the college including laptops, projectors and digital media equipment. They will serve as a central point of help and support for digital media applications, classroom technology and student computing needs, in addition to providing access to digital media software and equipment to facilitate the production of digital video, audio and graphics production. The ideal candidate will be a self-starter that is eager to learn, punctual, reliable and detail oriented.

DUTIES AND RESPONSIBILITIES:

Media center:

1. Diagnoses and resolves media system problems.

2. Determines formats, approaches, content, levels, and mediums to effectively meet objectives within budgetary constraints, utilizing research, knowledge, and training. Utilize Adobe products for use in digital editing.

3. Produces rough and finished graphics and graphic designs.

4. Develop training materials such as production of training films for IT use, exercises and visual displays. Develop manuals, texts, workbooks, or related materials for use in conjunction with production materials or for training purposes.

5. Trains users on software and hardware on-site or in classroom or recommends outside contractors to provide training.

6. Provides instruction to faculty, staff and students on selection, use, and design of audiovisual materials and on operation of presentation equipment; sets up audiovisual equipment according to needs of requesting person(s), determining needs according to size of facility and audience.

7. Performs preventative maintenance and routine cleaning on audiovisual equipment; makes minor repairs on equipment as needed.

8. Maintains inventories of media center equipment.

Help Desk Support:

1. Provide tier 1 support to staff, students, and community members on hardware, software, and related systems.

2. Writes, develops or revises user training manuals and procedures.

3. Answers, evaluates, and prioritizes incoming e-mail, phone, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related technologies.

4. Calls software and hardware vendors to request service regarding defective products.

5. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.

6. Schedules and arranges for use of audiovisual equipment for faculty, staff and students upon request; maintains reservation schedule including type of equipment, time needed and time scheduled to return.

7. Checks outgoing and incoming equipment for damage or malfunctions. Notifies supervisor when major equipment repairs are needed.

8. Provide hardware recommendations and quotes through approved vendors.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisory responsibilities.

QUALIFICATIONS REQUIRED to perform this position successfully:

Required education and/or experience:

Bachelor's degree from four year college or university AND two years related experience and/or technical training in the operation and maintenance of a variety of audiovisual equipment; or equivalent combination of education and experience from which comparable knowledge, skills and abilities have been acquired, are required.
The ability to perform duties in both the personal computer and Macintosh product environments is preferred.

Preferred Qualifications:

Previous experience working with Native Americans in a college setting or in the community.
Experience with and sensitivity to Native American people and cultural customs.

APPLICATION PROCESS:

Interested individuals should submit the following application materials directly to the NWIC Human Resources Office only.

1. Cover letter addressing how you meet the position qualifications

2. NWIC Application

3. Equal Employment Opportunity (EEO) form

4. Current and complete professional resume

5. Copies of colleges transcripts (official copy requested at time of hire)

6. Three letters of recommendation from persons, who not members of your immediate family, who have firsthand knowledge of your qualifications for the position

7. If applicable to the position, provide copies of certificates/licenses/credentials

The job announcement and application forms are available online at www.nwic.edu/about nwic/employment or may be requested from and submitted directly to:

Northwest Indian College Human Resources

2522 Kwina Road Building 26 Bellingham, WA 98226-9278

Telephone/Fax: (360) 392-4230

Email: [email protected]

Pay: $24.42 - $26.62 per hour

Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

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help desk technician jobs in bellingham, wa

Media Center / Help Desk Technician

Help Desk Support Technician

Help Desk Technician

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