Position Description
The Director of Operations is a senior leadership role responsible for the day-to-day operational health of the organization. Reporting directly to the Executive Director, this position provides strategic oversight of key programs and services, leads and supports a dedicated staff team, and ensures that our operations run effectively, equitably, and in alignment with our mission and values.
We are looking for a skilled people manager and program leader who brings both strategic vision and a hands-on, supportive approach to their work. The ideal candidate is an experienced non-profit professional who is energized by developing staff, building strong teams, and creating the systems and culture that allow programs — and people — to thrive.
Key Responsibilities
Program Oversight
- Provide leadership and oversight across key program areas, ensuring quality, consistency, and alignment with organizational mission and strategic goals
- Monitor program outcomes and performance metrics; use data to guide continuous improvement
- Support program staff in developing and implementing evidence-informed practices
- Ensure compliance with funder requirements, grant deliverables, and relevant regulations
- Collaborate with the Executive Director on program planning, evaluation, and reporting
Staff Supervision & Development
- Directly supervise program managers and other assigned staff; provide regular, structured supervision and coaching
- Foster a supportive, inclusive, and high-performing team culture rooted in the organization’s values
- Support onboarding, orientation, and ongoing professional development for staff
- Conduct performance evaluations; identify growth opportunities and address performance concerns with care and clarity
- Champion staff wellbeing, equity, and a workplace environment where team members feel valued and heard
Operational Leadership
- Develop, implement, and refine operational systems, policies, and procedures to support organizational efficiency
- Coordinate across departments to ensure strong internal communication and cross-functional collaboration
- Assist with budget management, resource allocation, and operational planning in partnership with the Executive Director and finance staff
- Identify and address organizational needs, risks, and opportunities proactively
- Represent the organization in community partnerships, coalitions, and stakeholder relationships as appropriate
Qualifications and Requirements
(Qualifications for the job under the Americans with Disabilities Act)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Experience and Essential Skills
- Minimum 5 years of progressive experience in non-profit management, human services, or a related field, including holding a management position
- Minimum 3 years of direct staff supervision experience, including managing managers or multi-level, and multi-site teams
- Demonstrated success leading programs and driving outcomes in a non-profit or community-based setting
- Strong skills in staff development, coaching, and performance management
- Excellent interpersonal, communication, and relationship-building skills
- Ability to think strategically while managing the details of day-to-day operations
- Experience developing or improving organizational systems, policies, or procedures
- Commitment to equity, inclusion, and culturally responsive service delivery
Preferred:
- Bachelor’s or Master’s degree in Social Work, Nonprofit Management, Public Administration, or a related field (equivalent lived or professional experience welcome)
- Experience working with vulnerable or marginalized populations in a human services context
- Familiarity with grant compliance and funder reporting in a non-profit environment
- Knowledge of trauma-informed, equity-centered, or strengths-based organizational practices
- Experience with organizational change, team growth, or program scaling
Physical Abilities
Able to safely lift/push/ pull up to 50 lbs., grasp, handle, manipulate items. Able to sit or stand for long periods of time. Able to communicate with others effectively, verbally and in writing; including those who have limited English skills, large and small groups, and individuals.
Additional Essential Skills
· Commitment to equity in service delivery and practice.
· Professional appearance and a helpful, friendly manner.
· Valid driver’s license and reliable transportation
· Strong listening and synthesis skills.
· Growth mindset.
· We value and honor lived experience in all positions for our organization.
Schedule & Compensation
- Salary: $70,000-80,000 annually, commensurate with experience
- Schedule: Full-time, exempt; standard business hours with occasional flexibility required
- Location: Onsite and traveling to additional sites
- Benefits: Paid health, dental, and vision package with upgrade available, paid time off
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
Experience:
- non-profit program management: 5 years (Required)
- direct staff supervision: 2 years (Required)
Work Location: In person
