Top 7 It support manager Jobs in Bellingham Ma

IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
Technical Support Specialist Team Lead
Nova Biomedical —Waltham, MA
- $95,000 - $100,000 a year
- Full-time
- 5 years
- Ability to lift 50 pounds
- Analysis skills
- Paid holidays
- Health insurance
Quick Apply
10d
Sr. Systems Dev. Manager, Amazon Robotics Technical Support
Amazon.com Services LLC —Westborough, MA
- $197,900 - $267,800 a year
- Full-time
- Computer science
- Computer Science
- System design
- AD&D insurance
- Health insurance
11d
Technical Customer Success Manager (Robotics)
Tutor Intelligence —Watertown, MA
- $80,000 - $135,000 a year
- Full-time
- Senior level
- 2 years
- Communication skills
- Dental insurance
Quick Apply
Venue Technology Supervisor - Xfinity Center
Legends Global —Mansfield, MA
- $18 - $22 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- Windows
SOP Tech Lead Associate
Compugen Inc —Framingham, MA
- On call
- Mid-level

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it support manager jobs near bellingham ma

IT Lead Support Tech - Brookline

Bournewood Health Systems -
Brookline, MA

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Job Details

Full-time
$70,000 - $95,000 a year

Qualifications

In-person tutoring
Equipment troubleshooting
Public Cloud
User training (technical support)
Cloud service support
Computer hardware
Desktop (troubleshooting support)
Mentoring
Instructor-led training (training delivery method)
Desktop applications
Mobile device management
One-on-one instruction
IT department experience
Teaching technology use

Full Job Description

POSITION SUMMARY:

This lead role provides Tier 2, IT support to the end-user community remotely and in person. The role is responsible for leading a team in next level support while working closely with the Support Manager and a contracted help desk team. This role includes support for: operating systems, software, infrastructure, cloud services, MDM and EHR system. Daily efforts will include managing & delegating installation, configuration, deployment, and issue resolution for all items mentioned above, plus project planning and project execution. Travel is required.

ESSENTIAL JOB FUNCTIONS:

Work to manage, delegate, and resolve escalated Tier 2 support tickets with minimal guidance
Coordinate with IT Support Services to ensure incident tickets are completed correctly, and in a timely manner
Display and maintain a high level of team customer service satisfaction
Proactively collaborate with 3rd party Support Desk Service to resolve outstanding, and ongoing, issues
Oversee the installation, configuration, and deployment of standard technology hardware & software
Coordinate equipment acquisition from vendors
Assist in MDM and cloud service administration.
Coordinate with IT Support Services to oversee shipping equipment to remote employees and campuses
Maintain and manage an asset inventory system
Control and maintain an inventory of spare parts and computer peripherals, ordering when needed
Document relevant hardware and software instructions as it relates to troubleshooting, hardware setups, and the end user experience
Assist with project planning and installation/configuration of new technology systems
Teach others 1-on-1 in a live environment, remotely, or in a group setting. This includes EHR support and training
Contribute to maintaining a knowledge base of support issues, adding/editing information when needed
Contribute to the creation of in-house documentation for existing and new staff alike
Assist in IT Infrastructure projects, when needed
Assist in IT Security projects and maintenance scans, when needed
Assist in Application Development projects, when needed
Assist IT Support Service Manager in administrative tasks, when needed

MINIMUM JOB QUALIFICATIONS:

5 years of experience working in IT Support, specifically an end user-facing, help desk environment
Experience as a team leader preferred
Experience managing Microsoft cloud services
Experience in MDM administration
Experience teaching others 1-on-1 or in a group setting
Advanced hardware and software comprehension, including Microsoft apps, RMM tools, Databases, and other local (or web-based) applications.
Strong ability to work independently & work collaboratively with contractors, peers, and management.

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Refine Your Search

it support manager jobs in bellingham ma

IT Lead Support Tech - Brookline

Technical Support Specialist Team Lead

Sr. Systems Dev. Manager, Amazon Robotics Technical Support

Technical Customer Success Manager (Robotics)

Venue Technology Supervisor - Xfinity Center

SOP Tech Lead Associate

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