The Four Points by Sheraton, Bellingham, is proudly managed by Providence Hospitality Partners. We are based in Denver, Colorado, and were founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.
POSITION REQUIRES PREVIOUS FULL SERVICE HOTEL BRAND EXPERIENCE
SUMMARY: The General Manager is responsible for directing and coordinating activities of the hotel to obtain optimum efficiency and economy of operations and maximize profits. The hotel general manager plays a pivotal role in guest satisfaction by ensuring high standards of service, addressing guest and associate concerns promptly, and constantly seeking ways to enhance their experience. This role involves overseeing all departments to ensure they work in harmony and productively. The General Manager is directly responsible for meeting brand standards, guest experience, total revenue, gross operating profit, hotel positioning in marketing and revenue management, community relations, and associate experience.
DUTIES AND RESPONSIBILITIES:
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Plans, develops and implements organization policies and goals
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Ensures adherence to all Marriott brand standards and system requirements
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Preparation of and achievement of budget
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Managing owner expectations and communications
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Coordinates activities of departments within the hotel to ensure operational efficiency
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Directs and coordinates promotion of hotel services to develop new markets, increase share of market, and obtain competitive position in industry
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Analyzes department budget requests to identify areas in which reductions can be made and allocates operating budget
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Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required
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Directs preparation of directives to Regional Director of Operations outlining policies, programs, or operational changes that need to be implemented
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Promotes hotel within local associations
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Performs other related duties as assigned by management
SUPERVISORY RESPONSIBILITIES:
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Directly supervises managers within the department(s): Sales, Accounting, Front Office, Housekeeping, Laundry, Maintenance, Food and Beverage, Catering.
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Indirectly supervises employees within the department(s)
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Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
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Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
QUALIFICATIONS:
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Willingness and desire to create a team learning environment and to foster a positive, fulfilling work environment
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Demonstrated ability to balance department efficiency and service excellence
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Willingness to assist employees in order to achieve departmental goals
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Demonstrated strengths in teambuilding and leadership skills
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Supervisory experience or demonstrated willingness, desire, and ability to supervise with aptitude for coaching, mentoring, training, and developing employee performance
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Demonstrated ability to lead and motivate employees with confidence in work processes and goals
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Strong written, verbal, and interpersonal communications skills including ability to listen attentively and to communicate information clearly and effectively
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Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees at various levels across the company and guests
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Demonstrated ability to work well with cross-functional groups
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Ability to work independently, prioritize workload and deliver quality results on time while working on multiple projects simultaneously.
EDUCATION AND EXPERIENCE:
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Bachelor's degree required or equivalent experience
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Five years of previous General Manager experience at a hotel
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Marriott brand management experience preferred
COMPETENCIES:
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Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
- Change Management—Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
- Delegation-Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results
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Leadership-Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
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Managing People-Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services; Continually works to improve supervisory skills.
- Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Diversity-Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
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Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Strategic Thinking-Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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Regularly required to stand and walk
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Frequently required to sit
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Regularly required to utilize hand and finger dexterity and visual acuity to operate computer equipment and/or use a keyboard
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Occasionally required to lift/push/carry items less than 25 lbs.
SALARY: $110,000 - $120,000 annually plus bonus eligible
BENEFITS:
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Medical, Dental, and Vision Insurance
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Short-Term and Long-Term Disability
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Company paid Basic Life and AD&D Insurance
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401(k) with Company match
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Paid Time Off and State required sick pay
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8 Paid Holidays
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Hotel discounts by brand
