Top 1242 Technical program manager Jobs in Bellwood, Il

Manager - IT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
Studio+- Salesforce Senior Manager - Tech Consulting
EY —Chicago, IL
- $171,600 - $445,700 a year
- Computer Science
- 5 years
- Research
- Paid holidays
- Health insurance
5d
Structural Engineer
GSG Consultants, Inc. —Schaumburg, IL
- $110,000 - $140,000 a year
- Full-time
- Background check
- AutoCAD
- Management
- Health insurance
- Dental insurance
Quick Apply
Senior Civil Engineer
GSG Consultants, Inc. —Schaumburg, IL
- $95,000 - $125,000 a year
- Full-time
- AutoCAD
- Management
- 8 years
- Health insurance
- Dental insurance
Quick Apply
Remanufacturing Engineer
Kubota Tractor Corporation —Lincolnshire, IL
- $89,000 - $105,000 a year
- Full-time
- Hybrid work
- Inventory management
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
ERP Senior Manager (Infor LN)
Progress Rail —La Grange, IL
- $127,500 - $240,000 a year
- Full-time
- Computer Science
- 11+ years
- Office
- Health savings account
- Paid holidays
Proposal Manager - Utility Programs
DNV —Oak Brook, IL
- $90,000 - $115,000 a year
- Full-time
- Hybrid work
- Background check
- Marketing
- Pass drug screening
- Commuter assistance
- Health savings account
Senior Environmental Manager
Plymouth Tube Company —Warrenville, IL
- Full-time
- 7 years
- Ability to walk for extended periods
- Office
Quick Apply
Process Engineer
CTS Corporation —Lisle, IL
- $100,000 - $115,000 a year
- Full-time
- 5 years
- Bachelor of Science
- Mentoring
- Paid parental leave
- Health savings account
Quick Apply
Manager, Application Development
Federal Home Loan Bank of Chicago —Chicago, IL
- $125,825 - $221,275 a year
- Full-time
- Computer Science
- Office
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Electrical Engineering Manager
Sargent & Lundy —Chicago, IL
- $145,310 - $222,001 a year
- Full-time
- Hybrid work
- 11+ years
- Office
- Business development
- Paid parental leave
- Health savings account
ISFSI Impl & Support Mgr
Constellation Energy —Warrenville, IL
- $146,700 - $163,000 a year
- Full-time
- Up to 50% travel
- Mid-level
- 8 years
- Employee stock purchase plan
- Paid holidays
Principal Operations Program Management Specialist
Northrop Grumman —Rolling Meadows, IL
- $98,900 - $148,300 a year
- Overtime
- 3 years
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Sr. Manager, Application Development – Member Engagement/CRM & GRC
Federal Home Loan Bank of Chicago —Chicago, IL
- $151,025 - $265,525 a year
- Full-time
- Computer Science
- System design
- 11+ years
- Paid holidays
- Health insurance
Quick Apply
Mechanical Engineering Manager
Sterling Engineering, Inc. —Wood Dale, IL
- $120,000 - $145,000 a year
- Engineering
- 8 years
- Travel
- Health savings account
- AD&D insurance
Quick Apply
Engineer, Fuels / Project Manager
Constellation Energy —Warrenville, IL
- $122,400 - $154,000 a year
- PMP
- 5 years
- Engineering
- Employee stock purchase plan
- Paid holidays
Sr Manager, Application Development (HR/Finance & Delivery Management)
Federal Home Loan Bank of Chicago —Chicago, IL
- $151,025 - $265,525 a year
- Full-time
- Computer Science
- 11+ years
- Office
- Paid holidays
- Health insurance
Quick Apply
Lead Transmission Line Engineer
Leidos —Chicago, IL
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Relocation assistance
- Flexible schedule
Energy Engineer
Bureau Veritas Building Assessments & Project Management —Chicago, IL
- $80,000 - $110,000 a year
- Full-time
- Engineering
- Mid-level
- 3 years
- Health savings account
- AD&D insurance
Quick Apply
2d
Lead Transmission Line Engineer
Leidos —Chicago, IL
- $92,300 - $166,850 a year
- Full-time
- Hybrid work
- Office
- Travel
- Mentoring
- Flexible schedule

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technical program manager jobs near bellwood, il

Manager - IT Service Desk

United Airlines -
Arlington Heights, IL

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Job Details

Full-time
$102,220 - $133,194 a year

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
Employee relationship building
Frontline customer support management
Bachelor's degree
Technical troubleshooting support

Full Job Description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

United's Digital Technology team is comprised of many talented individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Job overview and responsibilities

The Manager - DT Service Desk is responsible for scheduling appropriate staffing levels for 24x7x365 shift coverage. Ensures tools are in place to meet service level agreements and customer satisfaction goals. The manager tracks performance metrics and proactively seeks ways to improve operations, maintains Standard Operation Procedures, and ensures IT processes are well-integrated, documented, and socialized with the team. Also, the manager designs and implements training curriculums for Service Desk analysts and affiliated support groups; collaborates and participates in strategic initiatives to improve efficiency and increase productivity.

Review and improve processes as part of a continuous improvement environment
Solicit team member feedback on improvements and take action to implement those ideas
Coach, train and develop team members to deliver exceptional customer service while meeting operational metrics
Develop partnerships with internal customers, work to understand their needs, and support their business objectives
Serve as the Subject Matter Expert on projects involving Digital Technology support and tools to ensure efficient usage
Provide team support for provisioning and de-provisioning access, maintaining shift schedules, and time reporting
Promptly and efficiently resolve customer service escalations, including being proactive by ensuring that knowledge documents are updated to avoid issue reoccurrence.

Qualifications

What’s needed to succeed (Minimum Qualifications):

Bachelor's degree in IT, Business Administration, or relevant field of study
Leadership/Team Management experience
3+ years of experience in Help Desk or Call Center Operations
Ability to work a 24x7x365 schedule fully onsite in Arlington Heights, IL
Ideal candidates possess all the above plus airline industry experience
Remains calm under pressure and maintains composure in times of high stress
Excellent planning, organization, problem-solving, and analytical skills
Strong written and verbal communication skills with the ability to adjust to the audience
Demonstrate good relationship and performance management skills
Exceptional customer service and service mindset
Must possess excellent interpersonal skills
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

Master's degree or 6 years of relevant work experience
Project Management experience
ITIL Certified
Experience with ServiceNow and Cisco technologies
2+ years lead or supervisor of a technical support team
5+ years of work experience in Information Technology, preferably in a Service Desk/Help Desk Environment
Global operation experience
Automation experience

The base pay range for this role is $102,220.00 to $133,194.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact [email protected]

Apply Now

Refine Your Search

technical program manager jobs in bellwood, il

Manager - IT Service Desk

Studio+- Salesforce Senior Manager - Tech Consulting

Structural Engineer

Senior Civil Engineer

Remanufacturing Engineer

ERP Senior Manager (Infor LN)

Proposal Manager - Utility Programs

Senior Environmental Manager

Process Engineer

Manager, Application Development

Electrical Engineering Manager

ISFSI Impl & Support Mgr

Principal Operations Program Management Specialist

Sr. Manager, Application Development – Member Engagement/CRM & GRC

Mechanical Engineering Manager

Engineer, Fuels / Project Manager

Sr Manager, Application Development (HR/Finance & Delivery Management)

Lead Transmission Line Engineer

Energy Engineer

Lead Transmission Line Engineer

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Description

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What will help you propel from the pack (Preferred Qualifications):

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