Top 299 Customer success manager Jobs in Belmont, Ca

Customer Success Analyst
Uber —San Francisco, CA
- $107,000 - $132,000 a year
- Full-time
- Mid-level
- Office
- Finance
- 401(k)
Customer Success Manager
Next Bee Corporation —San Mateo, CA
- Full-time
- Mid-level
- Business development experience
- Presentation skills
Customer Success Manager
Whatnot —San Francisco, CA
- $113,000 - $155,000 a year
- Full-time
- Hybrid work
- Mid-level
- Paid parental leave
- Health insurance
Customer Success Manager, Mid-Market
Color Health —South San Francisco, CA
- $92,000 - $125,000 a year
- Full-time
- Remote
- 3 years
- Analysis skills
- Continuous improvement
- Paid parental leave
- Paid holidays
Quick Apply
Senior Customer Success Manager, Health Plans
Color Health —South San Francisco, CA
- $115,000 - $150,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Communication skills
- Paid parental leave
- Paid holidays
Quick Apply
Customer Success Manager
Roger Healthcare —San Francisco, CA
- $120,000 - $170,000 a year
- Full-time
- Mid-level
- Home Health
- Older adults
- Dental insurance
- Paid time off
Customer Success Manager
Develop Health —Menlo Park, CA
- $150,000 - $190,000 a year
- Full-time
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Customer Success Manager
Stable —San Francisco, CA
- $70,000 - $110,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Health insurance
- Dental insurance
Customer Success Manager
Checkr —San Francisco, CA
- $106,000 - $125,000 a year
- Hybrid work
- Sales
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance
1d
Customer Success Manager
Alpaca Health —San Francisco, CA
- $80,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Customer Success Manager
Invoca —San Francisco, CA
- $100,000 - $105,000 a year
- Remote
- Bachelor of Science
- HIPAA
- 3 years
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Success Manager
Magnitude —San Francisco, CA
- $140,000 - $180,000 a year
- Full-time
- Hybrid work
- 5 years
- Analysis skills
- Bachelor's degree
- Health savings account
- Paid holidays
Customer Success Manager, Higher Education
Anthropic —San Francisco, CA
- $200,000 - $265,000 a year
- Hybrid work
- Office
- Bachelor's degree
- Experience equivalent to degree accepted
- Parental leave
- Flexible schedule
Customer Success Manager
Waystation AI —Redwood, CA
- Full-time
- Mid-level
- Commercial
- Health insurance
- Dental insurance
Customer Success Manager — Procurement
Waystation AI —Redwood, CA
- Full-time
- Office
- Senior level
- Health insurance
- Dental insurance
Customer Success Manager
Okta —San Francisco, CA
- $130,000 - $178,000 a year
- 3 years
- Analysis skills
- Travel
- Health insurance
- Dental insurance
12d
Customer Success Manager
AccountMakers —San Francisco, CA
- $70 - $100 an hour
- Full-time
- Mid-level
- Office
- Organizational skills
Sr. Customer Success Manager
Conductor LLC —San Francisco, CA
- $90,000 - $138,000 a year
- Full-time
- Remote
- Analysis skills
- Bachelor's degree
- Travel
Quick Apply
Customer Success Manager
Claryo —San Francisco, CA
- $165,000 - $180,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Mid-level
- Office
- Health insurance
- Dental insurance
Enterprise Customer Success Manager
Nightfall AI —Palo Alto, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 5 years
- Travel
- Senior level
Quick Apply

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Customer Success Analyst

Uber -
San Francisco, CA

Apply Now

Job Details

Full-time
$107,000 - $132,000 a year

Benefits

401(k)

Qualifications

Customer communication
SQL
B2B business model
Bachelor's degree
B2B
Query management

Full Job Description

About the Role

As a Customer Success Manager (CSM), you will play a critical role in ensuring merchant success. This role is 70% focused on optimizing operational health (including a combination of operational efficiency, customer experience, and financial health) , and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts (identifying and proposing growth opportunities) . The CSM collaborates closely with Client Partners and Account Managers, to analyze merchant performance, identify operational pain points, and recommend tailored solutions to merchants.
What You'll Do

Own and run recurring client meetings with key stakeholders. Plan, own, and run business reviews in coordination with CPs/AMs. travel as needed for key business meetings.
Monitor and analyze operational health metrics for existing partners.
Identify gaps in restaurant performance and propose solutions for improvement.
Drive product adoption working with Client Partners and Account Managers to understand the merchants' business objectives and tailor new product recommendations supported by data analysis to help them achieve these goals. Execute on agreed plans (campaigns set up and post mortem reports).
Ensure customer retention & expansion through regularly sharing an assessment of the merchant's adoption gaps and monitor overall operational health. Collaborate with the sales team to expand customer accounts by identifying, analyzing and / or pitching upsell or cross-selling new opportunities.
Proactively identify potential issues and work to resolve them. Advocate for the customer's needs cross-functionally within the organization and relay any product or service feedback to relevant teams.
Develop reporting and feedback providing regular reports on customer health, usage, and feedback to senior leadership. Offer feedback on product improvements based on customer needs and pain points.

Basic Qualifications

At least 4 years of experience in B2B operations (Sales, Customer Success, Account Management, or upper management retail/food industry).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Basic proficiency in SQL, with the ability to adjust and refine queries as needed.

Preferred Qualifications

Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
Creative thinker with a passion for problem-solving and driving innovation.
Ability to thrive in a fast-paced and constantly evolving environment, with a proactive and results-driven mindset.
Previous experience in consulting, account management, or a similar client-facing role.
Operational Excellence - Ability to identify and optimize merchant processes.
Analytical Thinking - Comfortable with data, insights, and performance metrics. Ability to translate data into actionable recommendations.
Process Optimization - Proactively suggest tailored and scalable solutions to improve efficiency.
Cross-Functional Collaboration - Ability to work cross-functionally and drive influence with multiple stakeholders.
Excellent communication and relationship-building abilities.
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.

~~ ~~

For Chicago, IL-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Dallas, TX-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For Los Angeles, CA-based roles: The base salary range for this role is USD $107,000 per year - USD $119,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $119,000 per year - USD $132,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer success manager jobs in belmont, ca

Customer Success Analyst

Customer Success Manager

Customer Success Manager

Customer Success Manager, Mid-Market

Senior Customer Success Manager, Health Plans

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager, Higher Education

Customer Success Manager

Customer Success Manager — Procurement

Customer Success Manager

Customer Success Manager

Sr. Customer Success Manager

Customer Success Manager

Enterprise Customer Success Manager

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