Mobile Digital Literacy Navigator
Literacy West NY, Inc. | CORE The Learning Center
Full-Time | 35 Hours per Week | $20.00-$22.00 per Hour Mobile service across Allegany, Cattaraugus, Genesee, Livingston, and Wyoming Counties
Help people use technology with confidence. CORE The Learning Center is seeking a patient, dependable, and community-minded person to bring hands-on digital support to rural residents. This is an active, field-based role with travel to libraries, senior centers, food pantries, town halls, and other community locations. You do not need to be an IT expert, but you must enjoy helping people and explaining technology clearly and respectfully.
What You Will Do
· Travel to scheduled community sites and set up and take down portable computer labs.
· Provide one-on-one help with laptops, tablets, smartphones, email, software updates, and basic troubleshooting.
· Teach small-group classes using Northstar Digital Literacy and other programs that support skill building using technology and access to community services and resources.
· Help participants complete online job applications, create resumes, use school and benefit portals, and access telehealth services.
· Teach online safety, privacy, password protection, scam awareness, and internet affordability options.
· Track attendance, services, and participant progress in the designated database.
· Coordinate schedules, outreach, referrals, and volunteer support with community partners.
· Serve as a member of the digital literacy and IT team.
· Contribute to project development, expansion and success by communicating successes, challenges and potential solutions.
What You Bring
· A high school diploma or equivalent. An associate or bachelor's degree in Human Services, Social Work, Education, or IT is helpful but not required.
· At least two years of experience in customer service, human services, adult education, community outreach, or a related role.
· Comfort using Windows, macOS, iOS, Android, web browsers, Microsoft Office, Google Workspace, and common online tools. Knowledge of all not required. Willingness to learn is essential.
· Strong communication, listening, organization, and problem-solving skills, with patience for helping beginners.
· The ability to work independently, follow a rotating travel schedule, and lift and transport equipment weighing approximately 25-50 pounds.
· A valid, clean driver's license and a reliable personal vehicle for travel across the service area.
· Knowledge of rural Western New York or the Finger Lakes region is strongly valued. Bilingual English/Spanish skills are a plus but not required.
Benefits and Schedule
· Health, dental, and vision insurance options; paid vacation, personal, and sick time; and more than 10 paid holidays.
· Mileage reimbursement for travel between work sites and a retirement plan with a 4% employer match.
· Supplemental insurance options, professional development, and digital literacy certification training.
· Monday through Friday, 35 hours per week, with occasional evening or weekend hours for community events and outreach.
About CORE and How to Apply
For more than 40 years, Literacy West NY, Inc., operating as CORE The Learning Center, has helped adults and families strengthen literacy, workforce, and digital skills through welcoming, judgment-free programs.
Submit your resume through Indeed or email your resume and cover letter to [email protected]
Literacy West NY, Inc. is an Equal Opportunity/Affirmative Action employer.
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
