Top 139 Call center representative Jobs in Belmont Ma

Collections Representative
UnitedHealth Group —Chelmsford, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Writing skills
- Pass drug screening
- Paid training
14d
Inside Customer Service Newton MA
Greenhow Inc —Newton, MA
- $20 - $30 an hour
- 8 hour shift
- Computer literacy
- Office
- Residential
- Paid training
- Health insurance
Quick Apply
11d
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
Patient Services Representative, Contact Center
MIT —Cambridge, MA
- Full-time
- Mid-level
- Administrative experience
- High school diploma or GED
Virtual Consumer Service Representative
Lifetime Brands —Medford, MA
- $16 - $17 an hour
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Paid holidays
Quick Apply
10d
Healthcare Customer Service Coordinator
IVI RMA North America —Waltham, MA
- $25 - $28 an hour
- Urgently hiring
- High school diploma or GED
- Analysis skills
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply
Admin I Customer Care Representative
Ahold Delhaize USA —Quincy, MA
- $19.00 - $32.77 an hour
- Full-time
- Hybrid work
- Writing skills
- Merchandising
- High school diploma or GED
Call Center Agent
Foxfruit —Boston, MA
- $3,725 - $4,300 a month
- Full-time
- High school diploma or GED
- Organizational skills
- Communication skills
Quick Apply
4d
Call Center Representative
Waste Connections —Westborough, MA
- $25 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
- Disability insurance
Quick Apply
7d
Hazardous Materials Call Center Support Specialist
3E —Boston, MA
- $40,000 - $50,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Computer literacy
- Disability insurance
- Health insurance
Quick Apply
Call Center Representative
New England ENT & Facial Plastic Surgery —North Andover, MA
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Enrollment Contact Representative
Northeastern University —Dedham, MA
- $23.02 - $31.66 an hour
- Full-time
- Hybrid work
- Computer literacy
- Office
- Organizational skills
- Health insurance
- Dental insurance
Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)
Sharecare —Somerville, MA
- $25 an hour
- Full-time
- Hybrid work
- Word processing
- Computer literacy
- Writing skills
- Flexible schedule
Call Center Rep Level I
Upham's Community Care —Dorchester, MA
- $18 - $25 an hour
- Part-time
- Spanish
- Experience working with individuals with disabilities
- Computer literacy
- Opportunities for advancement
Quick Apply
Automotive Service BDC Representative
MetroWest Hyundai —Framingham, MA
- $35,000 - $44,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Health savings account
- Health insurance
Quick Apply
4d
Automotive Business Development Center Agent
Liberty Chevrolet —Wakefield, MA
- $55,000 - $75,000 a year
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Health insurance
Quick Apply
4d
HVAC – Technical Support/Service Representative
Plumbers' Supply Co. —Massachusetts
- From $90,000 a year
- Full-time
- Clean driving record
- Computer literacy
- Ability to climb stairs
- Profit sharing
- Paid holidays
Quick Apply
9d
Customer Service Representatives
Cranney Home Services —Danvers, MA
- $20 - $24 an hour
- Full-time
- Sales
- Computer literacy
- Mid-level
- Disability insurance
- Dental insurance
Quick Apply
Customer Service Representative
Vaco by Highspring —Littleton, MA
- $20 - $25 an hour
- Microsoft Excel
- Microsoft Outlook
- In-person
- Health insurance
- Dental insurance
Quick Apply
Collections Representative
Optum —Chelmsford, MA
- $18 - $32 an hour
- 8 hour shift
- Hybrid work
- 18 years or older
- Writing skills
- Pass drug screening
- Paid training
14d

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Collections Representative

UnitedHealth Group -
Chelmsford, MA

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Job Details

Full-time
$18 - $32 an hour
14 days ago

Benefits

Paid training

Qualifications

Confidential information handling
Writing skills
Medical terminology

Full Job Description

This position follows a hybrid schedule with 2 in-office days per week. Our office is located at 228 Billerica Rd, Chelmsford, MA 01824.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm, 2 in office days and 3 from home. It may be necessary, given the business need, to work occasional overtime.

We offer 12 weeks of paid training. The hours during training will be aligned with your schedule. Training will be conducted onsite.

Primary Responsibilities:

Answers phone calls in a high volume call center environment, fielding calls from patients, insurance carriers, attorneys, and third-party agents, practice staff and clinicians. Maintains composure and professional communications with difficult patients and insurers during financial collection discussions
Works toward monthly goals of customer service standards and patient financial collections
Investigates and resolves billing problems using various data and reference material on hand including computer reports, explanation of benefit material, phone inquires and web-site pages
Researches the non-payment of outstanding balances in a timely and accurate manner. This includes patients, insurance companies, or other third party liability, with focus on self-pay. Resolve, update and resubmit to insurer as appropriate. This includes working, processing and completing monthly assignments for all accounts
Initiates actions in attempt to collect outstanding patient balances such as contacting patients directly, negotiating payment arrangements and settlements, writing and sending letters and/or final notices and referring patients to third party agency for further collection actions
Initiates contact to patients for any missing or erroneous demographic and insurance information, update and process as necessary
Collects and processes patient payments, entering credit card payments into online tool and may perform posting payments into billing system for certain accounts
May review and process patient refunds in response to patient overpayments and patient accounts that have overpayments and bad debt
Handles and processes bankruptcy notifications and claims
Provides billing statements for various requests including third party agencies including medical expense verifications and health care reimbursement accounts
Responds to patient billing inquiries sent via public web-site or e-mail
Perform investigation using available sources of information to locate updated address/contact information on returned patient billing statements
Performs other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
2+ years of experience working with third party billing practices
Knowledge of medical terminology
Ability to work full-time, Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm, 2 in office days and 3 from home. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications:

Experience with physician's billing
Knowledge of ICD-10, CPT-4 and HCPCS coding
Ability to travel up to 10% of the time domestically

Telecommuting Requirements:

Reside within commutable distance to the office at 228 Billerica Rd, Chelmsford, MA 01824.
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

Proven outstanding customer service and excellent communication skills are necessary to interact with third party agents and patients both verbally and in writing.
Proven ability to work in a fast paced environment and flexibility in adapting to changes in policies, regulations and procedures.
Proven ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications.
Proven to perform all job functions in compliance with applicable federal, state, local and company policies and procedures.

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

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Refine Your Search

call center representative jobs in belmont ma

Collections Representative

Inside Customer Service Newton MA

Call Center Representative

Patient Services Representative, Contact Center

Virtual Consumer Service Representative

Healthcare Customer Service Coordinator

Admin I Customer Care Representative

Call Center Agent

Call Center Representative

Hazardous Materials Call Center Support Specialist

Call Center Representative

Enrollment Contact Representative

Lead Customer Service Representative - Somerville, MA (Hybrid/Remote)

Call Center Rep Level I

Automotive Service BDC Representative

Automotive Business Development Center Agent

HVAC – Technical Support/Service Representative

Customer Service Representatives

Customer Service Representative

Collections Representative

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