Description:
Community Service Center Coordinator
YWCA Mission Statement
YWCA Rock County is dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all.
Job Summary
The Community Service Center Coordinator is the first point of contact for visitors and callers at YWCA Rock County and provides vital administrative support across the organization. Reporting to The Community Engagement and Volunteer Manager , this role is responsible for reception duties, coordinating with vendors and service providers, managing office supplies, and assisting with basic facility needs. The position is also cross-trained to support the helpline and shelter office during high-volume times or staff absences, helping to ensure seamless service delivery across departments.
Major Responsibilities
Customer Service & Front Desk Support
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Provide warm, professional, and culturally sensitive customer service to all clients, visitors, staff, and vendors.
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Determine the nature of visits and ensure timely connection with appropriate staff.
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Answer and direct phone calls, respond to inquiries, and provide accurate information about services.
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Monitor building entry points and uphold organizational security protocols.
Office Administration
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Perform general administrative tasks such as mail distribution, document preparation, filing, and data entry.
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Maintain organized records, both physical and digital, to support agency operations.
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Coordinate the use of meeting spaces, keep common areas clean and functional, and ensure signage is current.
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Assist with clerical support for executive, finance, and other internal departments as needed.
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Prepare reports and support document creation and formatting.
Vendor Management & Facility Coordination
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Serve as the primary liaison with service vendors, including janitorial, copier, IT, and maintenance providers.
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Track and schedule preventative maintenance and repairs; escalate urgent facility issues appropriately.
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Maintain and reorder general office and kitchen supplies; manage supply inventory efficiently.
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Monitor basic facility needs and support coordination—not oversight—of building services.
Shelter & Helpline Backup Support
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Cross-trained to assist the shelter office and helpline during peak times or absences.
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Answer crisis calls and provide calm, informed responses in accordance with training and protocols.
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Support shelter administrative needs such as data entry, document prep, or reception coverage.
Organizational Participation
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Maintain familiarity with YWCA Rock County’s mission, programs, and core values.
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Attend and participate in staff meetings, trainings, and organizational events.
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Ensure confidentiality and uphold professional standards when interacting with clients and staff.
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Perform other duties as assigned to support overall agency operations.
YWCA is committed to recognizing and valuing diversity and strives to create a work place in which diversity is intentionally developed and celebrated. YWCA will not accept any intolerant or discriminatory behavior – especially that related to race, color, national origin, citizenship, religion, pregnancy, gender, sexual orientation, gender identity, disability, genetic information, military status, political belief or any additional characteristic protected by applicable law.
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time
Supervisor
Community Engagement and Volunteer Manager.
Hours
40 hours per week, 8:30 A.M. - 4:30 PM, Monday - Friday
Compensation
NON-EXEMPT, 1.0 FTE. Hourly plus Full Time Benefits
YWCA Rock Cause-Driven Leadership Competencies:
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Community: Demonstrates a commitment to improving lives and securing futures with themselves and others. Effectively communicates the benefits and impact of YWCA efforts. Ensures community engagement. Ensures the voices of the community are heard.
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Values: Models and teaches YWCA values. Reinforces YWCA values within the organization and the community. Incorporates values into the organization’s vision and strategies.
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Diversity, Equity, Inclusion: Develops strategies to ensure staff and volunteers reflect the community. Champions inclusion activities, strategies and initiatives. Develops and implements intentional systems of DEI throughout the organization.
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Relationships: Builds relationships to create community. Builds and nurtures strategic relationships to enhance support for the YWCA. Develops relationships with influential leaders to impact and strengthen the community.
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Communication: Demonstrates active listening. Seeks to understand, asks questions. Communicates to obtain buy-in and support of YWCA goals. Communicates to engage and inspire people within and outside the YWCA
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Developing Others: Provides others with feedback, coaching, guidance and support. Provides. tools and resources for the development of others. Ensures that a talent management system is in place and executed effectively.
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Decision Making: Provides others with frameworks for making decisions. Integrates multiple thinking processes to make decisions. Possesses penetrating insight and strong strategic and critical thinking skills.
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Innovation: Involves the community and seeks input in the development of policies, programs and activities. Invests resources in well-designed innovation initiatives.
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Project Management: Develops plans and manages best practices through engagement of team. Ensures executions of plans. Creates a structure to deliver organization-wide results to achieve objectives.
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Finance: Effectively creates and manages budgets. Develops and implements stewardship strategies.
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Quality Results: Holds staff accountable or high- quality results using a formal process to measure progress. Assigns clear accountability and ensure continuous improvement. Determines benchmarks and ensure appropriate leadership to meet objectives.
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Self-Development: Shares new insights. Fosters a learning environment embracing diverse abilities and approaches. Creates a learning organization.
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Flexibility: Creates positivity in self and fosters it in others to support change. Partners to create positive change in the community.
Requirements:
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities. Job descriptions represent a general outline of job responsibilities and qualifications. They are not intended to be comprehensive in nature. In addition, jobs evolve over time and, therefore, their descriptions may not reflect the precise nature of the position at a given point of time
