At GrapeTree Medical Staffing, we believe that people are the most important factor when it comes to building & maintaining a thriving, innovative company. Each day, our team members have the opportunity to make a lasting impact while building trusting relationships with the healthcare professionals and healthcare communities we serve. We are looking for passionate, hard-working individuals to not only join our growing bunch & outstanding company culture, but to also contribute to our mission – improving healthcare.
Are YOU ready to make an impact?
Here are the details:
The Client Success Manager plays a critical role in driving client engagement, satisfaction, and long-term retention. This role partners closely with clients to understand their evolving needs, re-engage inactive accounts, and reinforce the value of GrapeTree’s workforce solutions. Through strong relationship-building, consultative selling, and active listening, the Client Success Manager identifies drivers of client disengagement and turns those insights into actionable strategies that support retention and revenue growth.
- Location(s): Based on a candidate’s location, this position can also be offered as a full-time work from home opportunity.
- Schedule: As a Staffing Client Success Manager, you can expect to work Monday-Friday, 8am-5pm CST.
- Wage: This is an hourly position that pays at $19.00/hour+ bonus opportunity. Wages are received weekly, with the option to earn it sooner with Instant Pay!
- Total compensation view: Medical insurance: premium as low as $16.59 per week, Basic Life Insurance: $50,000, 401k: up to 4% employer match, bonuses/incentives: numerous opportunities.
A day in the life of a Client Success Manager:
- Own client disengagement intelligence by identifying, documenting, and categorizing root causes of reduced or lost utilization, and turning those insights into clear, actionable direction for the business
- Identify, track, and report key retention drivers, risks, and utilization trends, ensuring leadership has clear visibility into what is driving client growth, stagnation, or loss
- Lead proactive re-engagement efforts with inactive or at-risk clients, clearly diagnosing and documenting drivers of disengagement, and translating findings into targeted recovery strategies and internal action plans
- Establish a consistent feedback loop with Sales, Operations, and Leadership to translate client-level insights into pricing strategy, service improvements, and demand generation initiatives
- Drive revenue growth by applying effective consultative sales techniques and strategic account management practices
- Build and sustain strong client relationships through responsive communication, proactive outreach, and trusted partnership
- Ensure a high level of client satisfaction by addressing concerns with urgency and solution-oriented thinking
- Research, develop, and implement retention and recruitment strategies that support business objectives
Here’s what we would need from you to be successful in this role:
- Strong sales or account management skillset, with a proven ability to re-engage inactive clients and uncover root causes of disengagement
- Tenacious, resilient, and curious worker who thrives in situations requiring problem-solving, ownership, and targeted outcomes
- Strong communication and organizational skills
- High level of customer service skills, including customer support and issue resolution experience
- Proficiency in Microsoft Office and general business software tools
- Familiarity with internet-based tools and systems
- High School Diploma or equivalent
We think you’ll love working for us. Here’s why:
- Benefits with YOU in mind – Our benefits begin the first of the month following your date of hire. Our benefits include:
- Medical insurance with premiums as low as $16.59/week
- Salary increases reviewed annually
- Vision and dental plans
- Short-term disability
- Flexible spending account
- Basic and Voluntary Life insurance
- 401k plan and 401k matching
- Paid-time-off (PTO)
- Holiday pay
- Pet Insurance
- Bonus! Your birthday is a paid day off
- Reward and Recognition Opportunities – Our employees rock… we get it. That’s why we offer fun incentives, programs, and annual awards.
- Health & Wellness – Being in the healthcare industry, health and wellness is important to us. That’s why we have a wellness committee to coordinate and encourage wellness activities, plus we offer ergonomic standing desks to all on-site employees, a 24/7 fitness center in our corporate office, and wellness reimbursement up to $20 per month!
- Crushing Company Culture – We work hard, but we play hard, too! We keep our GrapeTree family connected with so many fun initiatives:
- Social hours
- Quarterly business updates
- Snack Attack Wednesdays
- Volunteer and wellness opportunities
- Annual holiday party with awards and prizes
- Various corporate events
Love Where You Work: The workstation for this position is a cubicle setting where you will be able to closely interact and connect with your co-workers! You can expect multiple monitors, frequent phone usage, adequate lighting, a clean environment, and moderate noise levels.
Award Winning | GrapeTree was recently ranked #4503 on the Inc5000 2022 List of Fastest Growing Private Companies
Where You Can Find Us: 2501 Boji Bend Dr. Suite 100, Milford, Iowa 51351
EEO: Disabled / Veteran / Sexual Orientation / Gender Identity
Job Type: Full-time
Pay: From $40,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
