The pay range is $64,000.00 - $128,000.00
Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.
Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.
ALL ABOUT SERVICE & ENGAGEMENT
Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping quick and easy for guests at the checklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality.
At Target, we believe in our leaders having meaningful experiences that help them build and develop skills for a career. The role of a Service & Engagement Executive Team Leader can provide you with the skills and experience of:
Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies
As a Service & Engagement Executive Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Lead and create a service culture that prioritizes the guest service experience, model, train, and coach expectations to deliver the service standard.
Build a team of passionate and knowledgeable team who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service, product and service recovery, driving loyalty and cleanliness standards.
Ensure Team Leader schedules support a quick and easy experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout, Order Pick-up, drive up Orders, Returns and Starbucks.
Drive total store sales, demonstrate how you, your team, and your departments contribute to and impact total store profitability by supporting in store events, driving loyalty , ensuring quality measures are met, etc.
Create, lead, and model a culture of executing all best practices as outlined with team onboarding, learning, and required training; help close skill gaps through development, coaching and team interactions.
Lead your team to stay up-to-date on upcoming major promotions, brand launches and events by sharing appropriate communication, teaching the team where to find information and hold them accountable to reviewing it.
Develop and lead a safety culture and performance of the department through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
This may be the right job for you if:
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a variable work schedule with varying hours, days or shifts (including nights, weekends, holidays, closing shifts and other peak shopping times).
The good news is that we have some amazing training that will help teach you everything you need to know to be a Service & Engagement Executive Team Leader. But, there are a few skills you should have from the get-go:
Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Benefits Eligibility
Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D
Americans with Disabilities Act (ADA)
In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.
